Analysis Of Samsung Supply Chain Management
Samsung Electronics Supply Chain Management:
Analysis of Fulfilment Order Process
1.Introduction
Supply Chain Management (SCM) has been defined by Supply Chain Management Institute to be
the management of relationships in the network of organizations, from end customers through
original suppliers, using key cross functional business processes to create value for customers and
other stakeholders (SCM Institute, 2016).
Samsung s supply chain management has several operational core processes and each process has
its own complex design. Therefore, this paper will focus on one main process, the filfullment order
process. This paper describes Samsung Electronics SCM operation practices, analysis its fulfillment
order process, the challenges encountered, and how they were resolved. The paper also presents the
flow chart of the fulfillment process to highlight its operational activities. ... Show more content on
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Some of Samsung s business practice approaches examined by Yang el at (2007) are: SMC, Six
Sigma, DMAEV (define, measure, analyze, enable, and verify), SCOR (Supply Chain Operation
Reference), Black belt, and advanced planning and scheduling (APS). The collaborative
relationship concept of SCM need the integration of key business processes through which
information sharing and group planning are provided within and across the supply chain network
of suppliers, retailers, manufacturers, and consumers (Bowersox el al., 2010).The Global Supply
Chain Forum, a supply chain management research group in USA, has identified eight key
business processes of SCM (Corotox et al, 2001), Figure 1: customer relationship management,
customer service management, demand management, order fulfillment, manufacturing relationship
management, product development and commercialization, and returns management(SCM Institute,
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