Total Quality Management : A presentation by a third year student.

This presentation is based on Total Quality Management, a topic in Business Studies Grade 12, which can also be applied to improve the quality of products in various organizations. Teachers can use this presentation to deliver an interesting, educational, and simplified lesson on the TQM topic.

1. Business Studies: Grade 12
Topic: Total Quality Management (TQM)
Presented by: MP Ndlovu
Teaching Studies 3B

2. 1. Presentation objectives
2. Definition of Total Quality Management
3. TQM evolution
4. TQM principles
5. Advantages and disadvantages of TQM
6. Ways to implement TQM
7. TQM in the South African Context
8. Reflective questions
9. References

3. Presentation objectives:

Differentiate between advantages and disadvantages of TQM

Formulate ways to implement TQM


List the principles of TQM

Define total quality management and other key concepts

Relate TQM to some projects in South Africa

5. Suresh Babu (2010), defines
TQM as a management
philosophy, as paradigm, a
continuous improvement
approach to doing business
through a new management
level.


Tewari (2016), defines TQM as a
continuous effort by
management as well as the
employees of a particular
organization to ensure the long
term customer loyalty and
customer satisfaction.


In simple terms, Total Quality
Management can be defined as
the system that allows a
business to put in more effort in
continuously improving its
quality to ensure that it attracts
and retains loyal customers.

6. (Singh, n.d)

7. Measures taken to improve quality over the years:
●From the illustration in the previous slide, we can tell that producing high
quality products has always been the standard that businesses wanted to
reach.
●From an operator checking the quality of inputs used to produce goods and
services to quality control and quality assurance, then involving everyone in
the process of continuously improving the quality of goods and services
produced , customer satisfaction and high quality products have always been
the centre of it all.

My view on the
evolution of
TQM

8. Quality control as part of
TQM:

Involves monitoring the
product being produced to
ensure quality in all its
stages, before it is
produced, while it is being
produced, and after it is
produced (Bish, 2009).

9. Quality assurance as part
of TQM : involves getting
things right the first time,
insuring that you use the right
processes that will make the
product meet the set quality
standards (Bish, 2009).

10. Illustration from the web.

11. ●Customer focus: this means that TQM is based on the assumptions that
high quality products will lead to greater customer satisfaction.
●Involvement of people : TQM ensures the involvement of all levels of
management as well as all employees and other stakeholders.
●Continual improvement : it is not a once off thing but an ongoing process
of trying to continuously improve the quality of the goods and services
produced in an organisation.
●Process approach : it is a process and consists of different stages that
businesses need to follow.
My thoughts!

12. Advantages of using TQM:
●Increased customer satisfaction
●Good business image
●Competitive advantage
●The business can identify customer
needs
●Reduces redundancy
●Ensures quality performance in all
activities
●Continuous improvement


(Connect, 2019)

13. What could go wrong?
●Introducing it may be expensive
●It takes a long time before its benefits can show
●Resistance to change by employees
(Singh, n.d)

14. (Singh, n.d)

15. ●Total Quality Management is a
topic in Grade 12, from a subject
called Business Studies.
●Business studies teaches learners
about the qualities needed for
entrepreneurship or for the working
environment, and it prepares them
for the future.
●It is the eleventh topic, and it
teaches learners about the quality
of performance.


●It is justified because it prepares
learners as entrepreneurs and
as corporate workers.
●Grade 12 is the best grade to
teach this topic because
learners are ready to transition
to the world outside of the
school environment.

16. ●A study done by Aghimien et al. (2019), shows that a need for the improvement of
the quality of products delivered within the Architecture, Engineering and
Construction industry was identified and to meet it, TQM practices were adopted in a
construction project delivery in Gauteng, South Africa.
●Some of the TQM principles that were used in this project include customer focus,
ensuring high quality inputs from suppliers, and employee commitment. Additionally,
all relevant stakeholders were involved in the project and the engineers went for
training.
●This highlights the fact that TQM is applicable in real-life contexts and can be used to
improve the quality of almost every product and service being produced by an
organisation.

17. What did you learn from this
presentation?

Can you apply what you learnt in
your daily life?
What would you change from
this TQM process?

19. References


Aghimien, D., Aigbavboa, C., Thwala, W., & Mothiba, H. (2019, November). Total quality management practices in construction
project delivery in South Africa. In IOP Conference Series: Materials Science and Engineering (Vol. 640, No. 1, p. 012004). IOP
Publishing.
Bish, B. (2011). Quality management presentation. Slideshare.
https://www.slideshare.net/slideshow/Quality-Management-Presentation/1034556
Connect, A. (2019). Total Quality Management. Slideshare.
https://www.slideshare.net/slideshow/total-quality-management-154002278/154002278
Singh, M. (n.d). Total Quality Management. Slideshare.
https://www.slideshare.net/slideshow/total-quality-management-118573898/118573898
Suresh Babu, C.V. (2010). Total Quality Management. A continuous improvement process. Slideshare.
https://www.slideshare.net/anniyappa/tqm-2856909
Tewari, C. (2016). Total Quality Management & Six sigma. Slideshare.
https://www.slideshare.net/slideshow/total-quality-management-6-sigma/60411428