Training manual'22.pptx

Dispatching Training

1. STELLAR DISPATCH Training Manual 2022

2. What is Stellar Dispatch Stellar Dispatch Is an independent dispatch house, based out of Austin Texas. A Dispatcher is the link between Broker & Carrier. Here is a list of things a dispatcher does for the client Load Information Negotiation Documentation Communication Dispatcher Shipper Carrier Broker

3. What does Stellar dispatch Do - We specialize in helping carriers to find the top paying freight loads for their trucks. Our dispatchers negotiate the highest rates and inform the carrier for options to make the final decision. - We help our carriers move more freight safely and cost effectively every day! In addition, we bring a great deal more to the table than just dispatching. We work with Carrier, as their partner, to provide the tools they need to keep their trucks loaded and profitable. - A dedicated dispatcher is assigned to every relationship, becoming a single point of contact. That dispatcher knows carrier’s transportation business intimately and always looks out for carriers business’s best interest.

4. Types of Equipment we work with - Power only Dry Van Reefer Flat Bed Step Deck Box Truck

5. Categories of Drivers There are two types of Drivers Legal miles allowed in a day 600 miles a day! 1 - Solo driver. Miles in a day: 600 legal miles, 50-55miles in an hour. 2- Team Driver. Miles in a day 1,200 legal miles, 50-55miles in an hour. Things required from the driver 1- Copy Of CDL Commercial Drivers License Does the Driver holds a Hazmat Permit *Hazmat – The permit to carry chemicals 2- Truck & Trailer Number

6. ELD Device An Electronic Logging Device is a piece of electronic hardware attached to a commercial motor vehicle engine to record driving hours. The driving hours of commercial drivers are typically regulated by a set of rules known as the hours of service in the United States. A driver has to take rest for a few hours to start driving again, in team drivers, the driver switch with their CDL’s

7. Power Only - Power only is the truck itself, Without any trailer attached to it. - Two types of power only, Day Cabs and Sleeper Cabs [Day Cab needs to pick up at loads in the morning and come back at home] Two load options, load out ( trailer for 5-7 days & Tow Away (Hook & tow ) Any trailer can be attached to it, i.e. Dry van, Reefer, Step Deck & Flatbed. Sleeper Cab Day Cab

8. Dry Van Dry Van can be 48ft to 53ft ● Swing Door DV & Roll Up Doors ● Vented DV are very to come by Rare ● Most DV are Platted Trailer is also a DV Aluminum Wall Wooden Floor ● E Tracks = used to Hold Commodities Two Types Vertical and Horizontal ● Straps for DV to hold floor loaded Commodities ● Single Axle or Double Axle ● Rate = 2 to 3.2 per mile ● Weight: 45,000lbs

9. Reefer Temperature Control - Reefer can be 48ft to 53ft - Most of them are Swing Door - Rest of the Equipment is same as DV - Weight 45000lbs - Rate = $2.8 to $3.5

10. Flat Bed Flat beds are 48ft Max weight is 48000lbs Average $ per mile $2 to $ 2.5 In north, Mountains areas max weight of 38000lbs to 40000lbs. Accessories - Straps: Tarps: Chain & Binder: Dunnage:

11. Step Deck Step Deck are 48ft - Max weight is 48000lbs Average $ per mile $2 to $ 2.5 Accessories - 1 Straps : 2 Tarps : 3 Chain & Binder: 4 Dunnage :

12. Box Truck’26ft Box truck – Reefer Box Truck There are two kinds of Box trucks , also known as Straight truck. Box Truck can range from 14ft - 28ft. The once we work with are 26ft. Other dimensions are 98x102, these are the prime dimensions for a Box Truck. - Weight limit on a Box Truck is 10,000lbs Accessories required , Pallet jack Lift gate Box Truck has to haul in all 48 states to work with us, as they are had to run due to limited freight.

13. Accessories For Step Deck & Flat Bed Binders Straps

14. Accessories For Step Deck & Flat Bed Chains Tarps

15. Accessories For Box truck Not required Every time, add additional value if added Lift G ate Pallet J ack

16. Accessories For Dry Van Dunnage Dunnage Bags

17. Accessories F or Dry Van E- Tracks

18. Accessories Dunnage for Flat Bed & Step Deck .

19. Our Services 1. Negotiating top paying rates (depends upon the market rate. The best rates we can get). 2. Setup paperwork (agreement between broker and carrier) liable to pay in damage. 3. Fax, email, and documentation: provide stuff etc. when the driver is not in reach. 4. Credit checks (A grade, B grade, or C grade will be checked by MCN (Motor carrier number). 5. Request quick pay (leave if there is a delay of 3-4 days and onwards (95% not allowed to quick pay while 5% are allowed by their companies. 6. Requesting fuel advances. 7. Request insurance certificates (in case of loss at the end of the carrier) (ABC Trucking [carrier] and YBC brokerage [broker] 8. Driver director assistance (No GPRS, no internet, send direction through call). 9. Negotiate quick pay rates (5% broker charge their own interest if they are doing quick pay etc.) (7% or 8% charge on a rate of $2000) will do bargaining. 10. Factor setup assistance (every carrier has their own factoring company. If not we will arrange for them like RTS, QP Funding) fixed rate (3.5% or 4% on every load) (provide quick payment) 11. Collection assistance ( Carrier wants bills handled i.e. proof of delivery, invoice, and rate confirmation forward to factoring then send payment to the carrier directly). 12. Detention charges assistance (e.g. If truck goes to the PU and loading starts after 2 hours) 13. Unused truck order assistance (TONU (truck order not used) If truck reaches PU and load gets cancelled then Broker will have to pay Charges) VERY RARE

20. States We Service

21. Documents Required F rom the C arrier & by the Broker at times 1- MC Authority: Motor carrier authority 2- W9 From: For EIN, EIN is Employs identification number. 3- COI: Certificate of insurance 4- NOA: Notice of assignment from factoring company 5- Voided Check: For Quick Pay

22. . Mc Authority Motor Carrier Authority, given by the government to the carrier to carry out his/her business.

23. W9 Form This is to get the EIN number Of the client we are working with. EIN is Employee identification number

24. COI Certificate of insurance To look into the amount of insurance the carrier has such as trailer interchange insurance We get other details , Insurance company name. Company address. Agent dealing with our carrier. The adequate contact number. Insurance amount.

25. NOA: Notice of assignment from factoring company Notice of an assignment is given by factoring Company, like OTR, RTS, Thunder funding Factoring company is a financial institute, which factors carriers amount and pays them in 48-72 hours

26. Voided Check

27. CDL : Commercial Drivers License Hazmat Permit, * It is subjective

28. Documents Required to get paid List of documents required, so the carrier can get his payment from either factoring (NOA) company or Brokerage (Quick pay) Rate Con BOL –bill of lading POD – proof of delivery NOA / VOIDED CHEQUE to get his payment *Notes, at times the broker is not set up with the factoring company, so quick pay is the route taken so the carrier can get its payment.

29. Rate Con - Rate Con – The first document the carrier receives, once they agree to pick the load up. It has the pick up location( PU1) & drop off location (SO2) Rate the carrier agreed on for this load (Carrier Freight Pay) Details of Dispatcher 1- Name 2- Contact info

30. BOL – Bill of lading - Document carrier receives once the Power unit (truck) is loaded with commodity. - Details include 1 – Weight of commodity 2 – Pickup location & Drop Off location 3 – C heck in & Check out time ( used for layover / detention / TONU charges.)

31. POD – Proof O f Delivery - POD at this address to get paid Signatures – shipper or receiver, without these carrier can not get paid Time in & Time out

32. Invoice The invoice Stellar Dispatch LLC generates to get the amount agreed by the carrier at the time of signing SDS as his independent dispatch.

33. Payment There are three payment methods Standard payment Carrier gets paid in 30 days Quick pay – From Broker Carrier gets paid by the broker in 48 - 72 hours by deducting 7- 9% from the total amount Factoring company – Financial Institute Carrier gets paid by the factoring company in 48 - 72 hours deducting 2 - 3% from the amount.

34. Zones

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36. Thank You If you have any questions feel free to ask!