Troubleshooting Digital Experiences Across Owned and Unowned Networks

Presented by Mike Hicks

1. Troubleshooting Digital Experience Across Owned and Unowned Networks © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

2. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Featured speaker Mike Hicks Principal Solutions Analyst

3. ThousandEyes Introduction Market Landscape Assurance and Digital Resilience Demo Q&A Agenda © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

4. Digitization Disrupts IT: Adapting to a New Reality © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. 90% of Board of Directors see digital as an integral part of business strategies 80% of CxOs consider digital leadership as part of their job >50% of Infrastructure and Operations budget will be spent on unowned technology by 2027 70% of publicly reported outages caused by 3 rd party operators Sources:

5. People, places and things Apps (data center, cloud) Enterprise connectivity networks Network services Cloud connectivity infrastructure Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers Mobile networks Solving Our Customers' Most Pressing Challenge © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

6. Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers Mobile networks BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers Solving Our Customers' Most Pressing Challenge © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. People, places and things Apps (data center, cloud) Enterprise connectivity networks Network services Cloud connectivity infrastructure Unowned but responsible

7. The Evolution of IT Management The Future Is Cross Domain & Proactive NPMD Networks you own ITIM Infrastructure you own APM Apps you own Splunk Observability Customer controlled apps & infrastructure. Business service focus Digital Experience Assurance Assure digital experiences across owned and unowned networks and services that affect app performance  AIOps Assess & automate Ops data X-Domain + Proactive Management SASE DEM Secure access users DEM Digital Experience of users or customers Native Cloud Monitoring AWS, Azure, GCP DEX Device centric remediation, user adoption & emotional engagement On- prem + Domain Specific Only work if you own the apps, network, infra Domain Specific Point solutions with visibility blind spots © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

8. Network operations must move from visibility to action Infrastructure management must be: Enabling a step-change in operational simplicity Reactive Proactive Visibility Action Pre-emptive Automated Proactive Complexity demands change © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential..

9. Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers Mobile networks BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers People, places and things Apps (data center, cloud) Enterprise connectivity networks Network services Cloud connectivity infrastructure Home Campus Data Center Branch Service Provider Internet SaaS Cloud Solving Our Customers' Most Pressing Challenge © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

10. Assure end-to-end digital experiences over every network End-to-end visibility AI-driven intelligence Closed-loop operations Deliver ubiquitous visibility where it matters Proactively detect and diagnose issues Closed-loop actions for domains and providers Digital Resilience Demands Assurance Home Campus Data Center Branch Service Provider Internet SaaS Cloud © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

11. Data and AI to deliver continuous intelligence and automation End-to-end visibility AI-driven intelligence Closed-loop operations Digital Experiences Assured by Cisco ThousandEyes Network operations must move from visibility to action © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

12. VISIBILITY INTELLIGENCE WORKFLOWS © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Platform 1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight Cloud  Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user Network and routing DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight

13. Demo © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

14. Unlocking Tangible Economic Value End-to-end visibility AI-driven intelligence Closed-loop operations 274% Return on Investment by year three <6 Payback in less than 6 months 60% Faster MTTI for disruptive incidents by year three, resulting in improved revenue assurance 88% Fewer FTE-hours spent per incident by year three, improving ITOps and NetOps productivity © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

15. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.   Monitoring Assurance Predict and Optimize Mitigate and Remediate Baseline and Detect Localize and Diagnose Digital Experience Assurance Assuring Critical Digital Capabilities Monitor end-to-end digital experience from critical vantage points Visualize, localize, and diagnose across every network segment Forecast disruptions, optimize path, and plan connectivity and migrations Recommend actions across digital domains and teams

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