Most people, most of the time, take listening for granted, it’s something that just happens. Listening is perhaps the most important of all interpersonal skills and SkillsYouNeed has many pages devoted to the subject, see Listening Skills for an introduction. INTRODUCTION
There are 3 types of listening skills Specific Listening skill General Listening skill Therapeutic or Empathic Listening skill TYPES OF LISTENING
Discriminative and comprehensive listening are prerequisites for specific listening types. Listening types can be defined by the goal of the listening. SPECIFIC LISTENING SKILL
The three main types of listening most common in interpersonal communication are: Informational Listening (Listening to Learn) Critical Listening (Listening to Evaluate and Analyse) Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion)
The process of informational listening focuses on the ability of an individual to understand a speaker's message. It is a huge part of everyday life, and failing to understand the concept of informational listening can be very detrimental to one's quality of life and to their contribution to society. Informational Listening (Listening to Learn)
We can be said to be engaged in critical listening when the goal is to evaluate or scrutinise what is being said. Critical listening is a much more active behaviour than informational listening and usually involves some sort of problem solving or decision making. Critical Listening (Listening to Evaluate and Analyse)
Empathic listening involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and share their thoughts. Therapeutic or Empathic Listening
Here are FIVE types of listening, starting with basic discrimination of sounds and ending in deep communication. Other Listening Types
Discriminative listening is the most basic type of listening, whereby the difference between difference sounds is identified. If you cannot hear differences, then you cannot make sense of the meaning that is expressed by such differences. Discriminative listening
The next step beyond discriminating between different sound and sights is to make sense of them. The same is true, of course, for the visual components of communication, and an understanding of body language helps us understand what the other person is really meaning. Comprehension listening
Critical listening is listening in order to evaluate and judge, forming opinion about what is being said. Judgment includes assessing strengths and weaknesses, agreement and approval. Critical listening
Biased listening happens when the person hears only what they want to hear, typically misinterpreting what the other person says based on the stereotypes and other biases that they have. Biased listening
In evaluative listening, or critical listening , we make judgments about what the other person is saying. We seek to assess the truth of what is being said. Evaluative listening is particularly pertinent when the other person is trying to persuade us, perhaps to change our behavior and maybe even to change our beliefs . Evaluative listening