Unit 3 Taking reservations in hotel .pptx

How to take reservation in hotel

1. ENGLISH FOR HOTEL

2. ARE YOU READY? 2

3. NEW WORDS TO USE Accommodation Cancel Change Check Contact number Credit card number Deduct Double/twin/single room Expiry date locked Room rate Secure Security number Type (of rooms) 3

4. PRATICE MAKES PERFECT 4

5. Expressions to learn What type of rooms would you like? Let me just check our reservations. So one double, one twin and…for…nights… Can I take your name, please? Could you spell your name, please? Please make the reservation in my name. 5

6. Expressions to learn Can I have a contact number, please? Could I take a credit card number to secure the reservation? If you wish to cancel your reservation, you must do so before…. 6

7. 7 Taking a room reservation 7

8. Listen and complete the sentences I’d like to ……for a….of six. We ……on Sunday….10 th …..May.. We……..one double room, one twin room and…….rooms. Let me…….our reservations. The double and twin room….is €200, and ….is €128 8

9. Listen and complete the sentences We’ll ….arrive……the evening,…..about eleven o’clock. And can you………..the three security numbers………..of the card, too, please? We…..to…..you…….the 10 th of May. 9

10. Make a conversation to book a room and take the reservations. Number of people in the group Full name of guest (remember to check spelling) Contact number Arrival and departure dates and times Type(s) of room Room rates Credit card details 10

11. Language check 11

12. Prepositions of time On Saturday During the day Until 10 p.m By midnight In five minutes After 10 p.m 12 In the morning From the 4 th to the 7 th of May For five nights At eleven o’clock Before the 9 th of May

13. Complete the sentences with the correct prepositions I’d like to book accommodation………three nights…Tuesday the 6 th ….Friday the 9 th of April. We’ll arrive…..Tuesday…..four o’clock. We’ll let you know…..Wednesday at the latest. 13

14. Complete the sentences with the correct prepositions The shop normally closes….6 p.m but once a month it’s open…8 p.m The hotel closes….six weeks….winter. The door is locked …..11 p.m. Please ring the bell if you arrive…..11 p.m 14

15. Changing and Cancelling reservations 15

16. Room facility 16

17. location 17

18. Hotel facility 18

19. Can/ Could/Would you like/ I’ll to offer help: You are a receptionist. Complete these offers of help. …………..leave a message? ……………connect you right away. ……………I try her room for you? …………..tell him you’re running late. ……………speak to reservations? ……………..I take a message? …………….give her the message. ……………..book a table for lunch? 19

20. Customer requests 20

21. True or False? The guests will arrive tomorrow before nine o’clock. Mrs Carson asks reception to hold the room. She requests an extra bed. The family are travelling by train. Mrs Carson wants to reserve parking. Reception asks for her passport number. The car registration is TR06FKB. 21

22. Number the sentences in the order they’re said  Would you like to reserve a parking space?  That’s fine….I’ve made a note of your late arrival. 1. Could you hold our room?  Are you arriving by car?  I’ll arrange an extra bed in your room.  Can I have your car registration?  What name is it, please?  Can I help you with anything else? 22

23. Number the sentences in the order they’re said 6. Would you like to reserve a parking space? 3. That’s fine….I’ve made a note of your late arrival. 1. Could you hold our room? 5. Are you arriving by car? 4. I’ll arrange an extra bed in your room. 7. Can I have your car registration? 2. What name is it, please? 8. Can I help you with anything else? 23

24. Practise a similar call using these prompts Take turns to be receptionist and caller. Reservation for double and single Late arrival after 10.00 Parking space 24

25. THANKS! CHEERFUL DAY!