Unlocking the X-Factor: A How-To Session on Accelerating Business with AI with IBM Dawn Herndon, Vice President, EMEA Build & ISV Partnerships @ IBM

SaaStr Europa 2024

1. Unlocking the X-Factor: A How-To
Session on Accelerating Business with AI
Dawn Herndon
Vice President, EMEA Build
& ISV Partnerships
IBM

3. Attractive to enterprises
3

4. AIischanging the
world—the terms
are up to us

5. Customer service
and innovation
Industry and mission-
critical operations
Financial management
and planning
Risk and compliance Development and IT
operations
Talent lifecycle
Organizations are
struggling with
key productivity
challenges across
business domains
91% of customers that are
unsatisfied with brand support will
leave
51% of agents without AI say they
spend most of their time on
mundane tasks
55%of employees report complexity
in work processes is a significant drain
on productivity
88% of businesses lack at least one
area of digital skills on their staff
85M -estimated number of
jobs that could go unfilled by
2030 due to a lack of skilled
workers
54% of companies say IT skills
shortages prevent them from keeping
up with the pace of change
80% of the product development life
cycle will be augmented with
generative AI code generation
Employees switch between 13
apps, 30x per day
37% of knowledge workers report
lack of access to the information they
need to be successful
57% of employees believe difficulty
finding information is one of the
biggest lags on productivity
30% of employee time is spent
looking for the information required
for their work

6. Source: IBM Global AI Adoption Index 2023, Jan 2024
Barriers are keepingcompaniesfrom
benefiting from AI
for organizations exploring or deploying AI
Integration and scaling challenges
AI governance
Data complexity
High price
Limited skill and expertise
Lack of AI model development tools

7. RPA | WORFKLOW | DECISION | DISCOVER EXISTINGCLASSIFY |GENERATE |SUMMARIZE |EXTRACT
Automation Skills
SEMANTIC SEARCH | VECTOR DB
Knowledge Skills
CONVERSATIONAL | ORCHESTRATES SKILLS | CONTEXTUALIZED
OMNI-CHANNEL | MULTI-CLOUD
AI Assistants
provide
Customer Care
Use cases
⎼Digital self-serve
⎼Modernize contact center
⎼Agent Assist
⎼Contact Center Insights
Business impact
⎼Better resolution times
⎼Reduced costs
⎼Improved NPS/CSAT
⎼Higher agent retention
Sales
Use cases
⎼Buyer experience
⎼Lead management
⎼Opportunity management
⎼Seller support
Business impact
⎼Higher conversion rate
⎼Increased order size
⎼Improved upselling
⎼Customer retention
Supply Chain
Use cases
⎼Sourcing Support
⎼Supplier Management
⎼Sustainability
⎼Inventory Management
Business impact
⎼Cost per order
⎼Lead times
⎼Order cycle time
Procurement
Use cases
⎼Procure to pay
⎼Contractor requisitions
⎼PO management
⎼Supplier assessment
Business impact
⎼Improved onboarding
⎼Reduced external spend
⎼Improved sourcing
Finance
Use cases
⎼Source to Pay
⎼Order to Cash
⎼Expense Management
⎼Auditing
⎼Financial Reporting
Business impact
⎼Cost per transaction
⎼Days sales outstanding
⎼Time to close period
HR
Use cases
⎼Talent Recruitment
⎼Onboarding
⎼Payroll
⎼Compensation
⎼Employee support
Business impact
⎼Time to offer
⎼Cost per hire
⎼Reduced support cost
⎼1-click resolution rates
INTEGRATIONS
Generative AI Skills
The Future of work with AI Assistants

8. 8
Let’s speed up your AI-ready
business

9. Data
Scale Al workloads, for
all your data,
anywhere
Multi-models
Train, validate, tune
and deploy AI Multi-
models
Governance
Enable responsible,
transparent and
explainable data and
AI workflows
Trusted AI Technology to allow…

10. Client-ready Use Cases
Leverage best practices
to design and develop
use cases
Skills and talent
Access to experts
and mentorship
Go to market
Select co-innovators
who have incentives
that are aligned with
your success
Co-Innovate and Collaborate to access…

11. FertilityAnswers bot powered by
AI answers questions vetted by
healthcare experts
Jaxon takes on AI hallucinations
with the release of Domain-
Specific AI Language integrating
multi -foundation models
Make Music Count embeds AI
to make perfect music with
math
AI enhances retail touchpoints.
Smart devices from Boxes offer
personalized, immersive
experiences, enabling direct
consumer feedback
EDGE3 helps universities and
athletes navigate recruiting
landscape with AI-driven
athlete intelligence and
recruitment insights
Helping customers speed
automation and reduce cost
with its Intelligent Automation
platform
Startups are embedding AI and
delivering client value!

12. 12
Let’s
Create
See u
Booth #201

13. Thank You!