Welcome HSSE 2024_Finalissip Nice France v3.pptx

20240727 HSSE_Conference
AHFE HSSE - https://ahfe.org/board.html#hsse
Location: Nice France and online
Co-Chairs: Leitner, Bassano, Satterfield, Naegele
ISSIP_Blog_Post: Best Paper Awards: https://service-science.info/archives/6678
This presentation: https://www.slideshare.net/slideshow/welcome-hsse-2024_finalissip-nice-france-v3-pptx/270578877

1. HSSE 2024 Co- Chairs Christine Leitner • Clara Bassano • Rainer Naegele • Debra Satterfield Welcome 2024

2. July 24-27, 2024, Nice, FRANCE and Online ca. 50 Registrants < 40 Papers/ Presentations Mix of Conference Attendees (Academic, Industry, Policy Makers) ISSIP Sponsorship Support for HSSE Best Paper Awards & Networking 1 Best Paper Award & 2 Honorable Mention Papers, 2 Special Mentions for student papers HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield AHFE 2024 International Conference July 24-27, 2024 – Nice , FRANCE

3. HSSE Conference Sessions HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield Session NO: Date Time Title Chairs Number of Papers 30 25.07.2024 8:30-10:00 HSSE Welcome Session Keynote: Artificial intelligence (AI) in Education, Wojciech Cellary , Poland Co-Chairs: Christine Leitner, UK, Clara Bassano, Italy, Debra Satterfield, USA, and Rainer Nägele, Germany Welcome and HSSE keynote 40 25.07.2024 10:30-12:30 Knowledge and Creating Value in Teams, Organizations, Communities, and Societies Co-Chairs: Youji Kohda and Yasunobu Ito, Japan 7 62 25.07.2024 14:30-16:00 AI and Creativity in Mixed Expanding Service Ecosystems Co-Chairs: Clara Bassano, Italy and Hisashi Masuda, Japan 6 74 26.07.2024 8:30-10:00 Designing Future Service Business: Using Data to Enable New Forms of Value Creation Co-Chairs: Rainer Nägele and Jens Neuhüttler, Germany 6 78 26.07.2024 10:30-12:30 Individualization of Services Using Generative AI  Chair : Christian Zagel, Germany 7 96 26.07.2024 13:30-15:30 Industry and Academia Collaborations in Service Design, Ethics, and User Experience Design Thinking Co-Chairs: Ryan Wilson and Debra Satterfield, USA 6 122 27.07.2024 10:30-12:30 Putting the Human First:  Balancing Benefits and Risks in the Digital Age Co-Chairs: Christine Leitner, UK and Christoph Glauser, Switzerland 6 138 27.07.2024 13:30-14:30 HSSE Best Paper Awards Paper presentation and discussion with Stephen K. Kwan Co- Chairs : Christine Leitner, UK, Clara Bassano, Italy , Debra Satterfield , USA, and Rainer Nägele, Germany 1

4. Since 2012, ISSIP has sponsored HSSE Best Paper Awards ISSIP Community Website https://issip.org HSSE Best Paper Award ISSIP Digital Credential (Badge) Jim Spohrer

5. HSSE-ISSIP Best Paper Award 2024 - Process HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield Pre-Selection of 5 top ranked papers based on ratings Best Paper Reviewers: Jim Spohrer , ISSIP, USA Yuri Misnikov , CEPA, UK Process: Blind-review-rating by 2 reviewers each regarding criteria: Quality of Paper Contribution to HSSE Originality HSSE-ISSIP Best Paper Award 2024 + 2 Honourable Mentions

6. Facts & Figures 8th AHFE-HSSE Conference 11 Sessions 70+ Registrations 60 Papers 7 Best Paper Award Finalists # 359 ‘Unintended Consequences’ of ICT System Introduction in Organizations and Operations: A case study on efficiency improvement of transportation operations in four daycare facilities Maya Kondo, Star Consulting Group Co., Ltd.; Yasunobu Ito, Japan Advanced Institute of Science and Technology, Japan #812 Co-Creation of "Value-in-Context" in High-Quality Service: A Case Study Miwa Nishinaka , The Graduate School of Management, Kagawa University, Takamatsu, Kagawa, Japan; Hisashi Masuda, Faculty of Global Engagement, Kyoto University of Foreign Studies, Kyoto, Japan #909 Environmental Impact of Video Streaming from Users’ Perspectives Dam Thi Thien Nhi , Margarita Chuloy , Leonhard Glomann , LINC Interactionarchitects GmbH, Munich, Germany #1088 Exploring regulatory frameworks for AI/ML through different lenses: A comparative approach Stephen K. Kwan, San José State University, USA; Christian M. Stiefmueller, Christine Leitner, Centre for Economics and Public Administration Ltd, London, UK #1195 From Generative AI to Generative Organizations: A Service Lens on Organizational Learning and Development Markus Warg , Institut für Service Design, Hamburg, UAS Wedel, Germany; Eric Schott, Technical University of Berlin, Campana & Schott, Frankfurt, Germany; Markus Frosch ; Projekt 3T, Frankfurt, Germany Finalists 2024 HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield

7. From Generative AI to Generative Organizations: A Service Lens on Organizational Learning and Development Markus Warg Institut für Service Design, Hamburg, UAS Wedel, Germany Eric Schott Technical University of Berlin, Campana & Schott, Frankfurt, Germany Markus Frosch Projekt 3T, Frankfurt, Germany ISSIP-HSSE Best Paper Award Winner 2024 HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield

8. ‘Unintended Consequences’ of ICT System Introduction in Organizations and Operations: A case study on efficiency improvement of transportation operations in four daycare facilities Maya Kondo - Star Consulting Group Co., Ltd. and Yasunobu Ito - Japan Advanced Institute of Science and Technology, Japan Environmental Impact of Video Streaming from Users’ Perspectives Dam Thi Thien Nhi , Margarita Chuloy , Leonhard Glomann - LINC Interactionarchitects GmbH, Munich, Germany ISSIP-HSSE Honourable Mentions 2024 HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield

9. # 455 Designing towards productivity: A centralized AI assistant concept for work # 622 Micro-ethnography of Creativity in the Learning Process of “Design Thinking”: A Case Study at a Japanese Liberal Arts University WE NEED TO CHECK IF THEY ARE ACTUALLY STUDENT PAPERS ISSIP-HSSE Best Student Papers 2024 HSSE 2024 Co- Chairs Christine Leitner, Clara Bassano, Rainer Naegele, Debra Satterfield

10. Call to Action: ISSIP! Why join ISSIP? Free for individuals! Newsletter, events, publications, awards!! Grow your professional network!!! Why volunteer for ISSIP? Great professional title for volunteer roles! An hour/week makes a huge difference!! Grow your professional network!!! Want to learn more? Register for upcoming progress call! Recording sent to all who register!! Or email [email protected] or ping me “HSSE” on LinkedIn

11. History of AHFE HSSE Year City Co-Chairs 2024 Nice, France Leitner, Bassano, Nägele, Satterfield 2023 San Francisco, CA USA Leitner, Neuhuttler, Bassano, Satterfield 2022 New York, NY USA (hybrid) Leitner, Ganz, Bassano, Satterfield 2021 New York, NY USA (hybrid) Leitner, Ganz, Satterfield, Bassano 2020 San Diego, CA USA (online) Leitner, & Spohrer 2019 Washington DC USA (SKIP) 2018 Orlando, FL USA Freund & Cellary 2017 Los Angeles, CA USA Freund & Cellary 2016 Orlando, FL USA Freund & Cellary 2015 Las Vegas, NV USA Freund & Cellary 2014 Krakow Poland Freund & Cellary 2012 San Francisco, CA USA Freund & Spohrer Cellary Freund Spohrer Satterfield Freund Leitner Bassano Ganz Neuhuttler Nägele

12. MyT-Me AHFE HSSE 2024 Lou Freund