What are Key Features & Benefits of Salesforce Agentforce

AI Agentforce Service Agent enhances customer service with 24/7 availability, natural AI-driven responses, and seamless handoffs to human agents. It deploys quickly using templates, gathers accurate information through business-specific questions, and ensures data security via the Einstein 1 Platform's Trust Layer, grounding all interactions in trusted sources.

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2. We’re not just Salesforce CRM experts. At HIC Global Solutions,
we’ve created a team and an ethos that gives each and every
client all the support they need to achieve their business goals.
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3. Why Is HIC The Ideal Salesforce Consulting Company
As a leading Salesforce Consulting and Implementation Partner, We
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structured and customer-centric approach, We empower startups,
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ambitious to achieve a data-driven, sustainable, and profitable
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5. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved What are Key Features
and Benefits of
Salesforce Agentforce

6. AI Agentforce offers a robust set of features and benefits
that empower businesses to streamline their operations
and enhance customer experiences. Agentforce Service
Agent provides flexible solutions to address customer
service challenges effectively. There are several benefits
and features of Agentforce Service Agent.© 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved

7. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Available around the clock to answer questions,
deflect cases, and meet service objectives on any
channel, ensuring convenience for your customers at
any time.
Available around the clock

8. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Utilizes generative AI to produce conversational
responses that understand context and align with
your brand’s voice.
Replies Naturally

9. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Directs AI agents to ask business-specific questions,
enabling them to gather and share more accurate
information.
Adds Clarity

10. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Allows for seamless transfers or escalations to live
agents for handling more complex issues.
Switch to Human Assistance

11. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved This can be set up in minutes using service-specific
templates and existing workflows, eliminating the
need to write dialogues, define intents, manage
conversation trees, or train large language models
(LLMs).
Deploys Quickly

12. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Bases your AI agents on reliable sources, such as
Knowledge articles, similar cases, and CRM data. All
LLM interactions from Agentforce Service Agent are
processed through the Trust Layer on the Einstein 1
Platform, ensuring customer data remains secure.
Grounded in Trusted Data

13. The benefits of Salesforce Agentforce are evident in its
24/7 availability, natural AI-driven conversations, quick
deployment, and seamless transitions to human agents
when needed. By relying on trusted data, Agentforce
ensures secure and reliable customer interactions,
making it a powerful tool for businesses aiming to
streamline their customer service processes and
enhance overall efficiency.© 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved

14. www.hicglobalsolutions.com
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