What is Interpersonal Communication.pptx

What is Interpersonal Communication.pptx

1. Interpersonal Communication

2. What is Interpersonal Communication? In business, interpersonal communication, which involves exchanging information and building relationships through verbal and nonverbal methods, is crucial for effective teamwork, conflict resolution, and achieving organizational goals.

3. Interpersonal Communication Method

4. Verbal Communication: Verbal communication involves using spoken or written words to convey messages. Examples: Conversations Phone calls Emails Text messages Presentations Importance: Verbal communication is crucial for expressing thoughts, ideas, and emotions clearly and effectively.

5. Nonverbal Communication: Nonverbal communication involves conveying messages without using words, relying on cues like body language, facial expressions, and gestures. Examples: Body language: Posture, gestures, and movements. Facial expressions: Smiles, frowns, and other expressions. Eye contact: Making or avoiding eye contact. Vocal tone: Pitch, volume, and speed of speech. Proxemics: Use of personal space. Haptics : Use of touch. Importance: Nonverbal cues can significantly impact how messages are interpreted and can even convey emotions or attitudes that words alone cannot.

6. Why do we need to communicate? Building Relationships Effective Teamwork Improving Customer Services Conflict Resolution Motivating And Influencing Others Improving Employees Satisfaction And Motivation Facilitating Information Exchange

7. Interpersonal Skills Active Listening Empathy Non Verbal Communication Conflict Resolution Feedback Verbal Communication Building Rapport Collaboration And Teamwork Courtesy