Workplace violence

Latest HR issue regarding violence in workplace

1. WORKPLACE VIOLENCE
Security is Everyone's Responsibility – See Something, Say Something! 1

2. …any location either permanent or temporary where an employee
performs any work-related duty.
Includes, but is not limited to, the building, surrounding
perimeters, parking lots, field locations, client’s homes and
traveling to and from work assignments.
2Security is Everyone's Responsibility – See Something, Say Something!
A workplace is…

3. Workplace violence is…
1.Physical Assault
2.Threatening Behavior
3.Verbal Abuse
4.Harassment
3Security is Everyone's Responsibility – See Something, Say Something!

4. Workplace Violence Includes:
•Beatings
•Stabbings
•Suicides
•Shootings
•Rapes
•Near-suicides
•Psychological
traumas
•Threats or obscene
phone calls
•Intimidation
•Harassment of any
nature
•Being followed,
sworn or shouted at

5. Four Categories of Workplace Violence
1.Violence by Strangers Committing Robbery
2.Violence by Customers, Clients, or Patients
3.Violence by Employees and Supervisors
4.Violence by Domestic Partners or Relatives of Employees (new
category)

6. Factors Leading to
Workplace Violence
Employee DisenchantmentEmployee Disenchantment
AbsenteeismAbsenteeism
TurnoverTurnover
Three Levels of ViolenceThree Levels of Violence
Aggressive BehaviorAggressive Behavior

7. How to Handle a Potentially Violent Situation

8. Handling Violent Situations
•Familiarize yourself with your company’s
policies and emergency procedures
•Report any physical or verbal threats
•Never touch the violent person
• Use a calm, nonconfrontational approach
•Take all threats seriously
•Familiarize yourself with the resources
available
•Seek immediate assistance if the situation
escalates

9. If It’s an Emergency Situation
•Call 911 and building security personnel if
you have them
•Make sure to make the call using a phone
that is out of the sight and hearing of the
violent person
•If you can, stay on the line until the police
arrive
•Do not intervene physically
•Get yourself and others to a safe place as
soon as possible

10. 10Security is Everyone's Responsibility – See Something, Say Something!
Responding to Imminent Threats…
Remain calm
Speak softly
Respect personal space – keep a safe distance
Buy time
Focus on the person and not the weapons
Negotiate – get as many “yes” responses as you can

11. 11Security is Everyone's Responsibility – See Something, Say Something!