WORKSHOP 1:EMPHATY
1.WHO are we empathizingwith?
Who is the person we want to
understand? What is the situation we
want are in?
What is their role in the situation?
Student
GOAL
2.What do they need toDO?
What do they need to do differently?
What job(s) do they want or need to get
done? What decision(s) do they need
tomake?
How will we know they weresuccessful?
Reflection
7. What do they THINK and FEEL?
6. What do they HEAR?
What are they hearing others say?
What are they hearing from friends?
What are they hearing from
colleagues? What are they
hearingsecond-hand?
Unmotivated to learn.
PAINS
What are their fears,
Frustrations, and
anxieties?
To commit mistakes.
Try something new.
GAINS
What are wants,
needs, hopes and
dreams?
Skills
3.What do theySEE?
What do they see in the
marketplace? What do they see in
their immediate environment?
What do they see others saying and
doing? What are they watching and
reading? Depression
What other
thou
ghts and feelingsmight
motivate their behavior?
They can make it.
4.What do theySAY?
What have we heard they say?
What can we imagine them
saying?
They don't understand the
lesson.
5. What do theyDO?
What do they do today?
What behavior have we
observed? Relying their learning
in technology.
What can we imagine them
doing?