WWT: Customer Experience Presentation from Cisco Live 2017

Cisco Live 2017 presentation given by Neil Anderson, practice manager for mobility and access networking.

1. Customer Experience How will you differentiate?

2. Neil Anderson Global Practice Manager, Mobility & Access Networking 25+ years in Engineering, Telecom, and IT Based in Research Triangle Park, NC Prior to WWT, roles at Cisco, Ericsson, Siemens Passionate about Wireless, Location, and Software Development FUN FACT I am a high school robotics team coach [email protected] 646-264-2398 www.linkedin.com /neilanderson33

3. ABSTRACT Customer Experience is the new differentiator in the digital economy. Organizations who do not adapt their interactions with and understanding of their customers will lose out. Those who differentiate themselves will use a combination of a digital network platform , mobile experiences, and integrated software apps to deliver a frictionless customer experience. WWT is the technology systems integrator with right ideas , right skillsets , and right agile software development to put yourself in the driver seat of innovation .

4. What dollar value in global sales are influenced by consumers using smartphones and mobile web access? $1.1 Trillion What percentage of consumers say they switched brands recently due to a poor customer experience? 89 percent

5. Poor Integration of experiences Falling behind the technology Lack of Easy Access What are the challenges with Customer Experience? Poor understanding of customers and disruption

6. What is needed for success? Engaging Mobile Experiences Actionable Customer Insights & Analytics Network Modernization Frictionless Experience

7. Real Customer Example - Challenges Long Lines: Sales Abandonment Poor WiFi Experience Order Inaccuracy Low Same Store Sales Growth

8. Real Customer Example – WWT Solution Great Guest WiFi Experience Store-Manager Analytics Dashboard Cisco / Meraki Store Platform Digital and Mobile Ordering Same store sales up 20+% , Digital Ordering up 2000+%

9. How can WWT help you differentiate? Ideation Workshops, Design sessions Advanced Technology Center (ATC) Analytics Strategy Consultation Agile App Development

10. Get started today …