00.+Refresh+Quiz,+QMS (1).pptx ISO 9001:2015

quiz

1. Refresh quiz 20 minutes Click here to start ISO 9001 True or False? _ _ F T

2. All subcontractors must be audited. False 8.4.1

3. The design input requirements should be determined before design commences. True 8.3.3 (it is mandatory)

4. Stress is one the factors that organisations must take into account when planning their work operations True 7.1.4b

5. Procedures regarding the handling of products must be provided. False 8.5.4

6. Top management must ensure that customer needs and expectations are fully met in order to enhance customer satisfaction. False 5.1.2

7. Customer complaints must be monitored True 8.2.1, 9.1.2 & 10.2.1

8. An organisation can have one single procedure called control of records and documents True 7.5.1b

9. Training records of all personnel must be maintained. False (evidence of competency)

10. It is necessary to document the results of external as well as internal quality audits. True 7.5.1b

11. One of the purposes for setting of measurable quality objectives is to enhance customer satisfaction; they must also be appropriate to the strategic direction of the organisation . True True 6.2.1d & 5.1.1b

12. Every process in an organisation must be monitored. False 9.1.1

13. One way to show that a design is working is to arrange a practical demonstration. True 8.3.4

14. In considering post-delivery activities, the organisation should consider the intended lifetime of its products and services. True 8.5.5C (it is mandatory)

15. Where applicable, IT operations and functions are recognised as an integral part of an organisation’s QMS. True 7.1.3

16. One way of bringing about continual improvement is through the audit programme . True 9.3.1 & 9.3.2

17. 1. Evaluating the effectiveness of training is required . True 7.2

18. 2. The organization must determine the reliability of information generated by the QMS that is used in communications. True 7.4

19. 3. Everybody in the organization should receive every communication relevant to QMS . False 7.4

20. 4. Documented information required by the QMS needs to always be adequately protected from improper use . True 7.5.3

21. 5. Not all documented information required by the QMS needs to be controlled . False 7.5.3

22. 6. Documented information required by the QMS must always be available to everyone. False 7.5.3

23. All nonconformities must be closed before an organization is certified FALSE During auditing if auditor finds that auditee client has committed for improvement minimally but is fully pursuing their achievement, then system is considered as working well FALSE If auditee ask for a solution to a non- conforming situation, then auditor can provide, if he knows. FALSE Integrated audit or combined audit is one and the same thing in the context of auditing. TRUE The standard ISO 19011:2018 requires that audit program is periodical reviewed and improved. TRUE 19K