1. QUALITY SYSTEM AUDIT GUIDELINE POLICY & GOALS.pdf

Quality Audit

1. General Information
SELF QUALITY SYSTEM
AUDIT GUIDLINE
CHECK LIST FOR AUDITORS
1. POLICY/STRATEGY/VISION & GOALS

2. General Information
WELCOME
Howto usethismaterial
•Youcanuseit for trainingin a groupor to go
throughindividually
•Moreexplanationsareto be foundin H&M Quality
System Requirementsfor Supplier/ General
•Whenthereis an exercise–stop, reflectand writedown
youranswerbeforemovingto the CorrectAnswerpage
•Discusswithyoucolleagues/H&M auditor/QD/PT if
anythingis unclear

3. General Information
MAINTAIN A QUALITY SYSTEM & MAKE SELF-AUDIT
READ MORE:
H&M Quality System Requirements
for Suppliers–General: Page 3 –6,
14-15
OUR QUALITY PERFORMANCE & EFFICIENCY ARE
CONTINOUSLY IMPROVING
OUR CUSTOMERS TRUST US
WE ARE PREPARED FOR THE FUTURE
TRANSPARENT INTERNAL AUDIT HELPS US TO KEEP OUR QUALITY
SYSTEM LIVING
WE ARE IN CONTROL
MANAGEMENT TEAM

4. General Information
LONG TERM VISION ON QUALITY
–CAN BE CALLED VISION/MISSION/POLICY/STRATEGY
BIG PICTURE
CAN ALSO BE CALLED SLOGAN OR MOTTO
CREATE QUALITY AWARENESS AND
INVOLVEMENT OF ALL EMPLOYEES
STARTS FROM THE TOP MANAGEMENT
SHOW EMPLOYEES THAT WE THINK
QUALITY IS IMPORTANT
INSPIRATION FOR EMPLOYEES

5. General Information
Your long-term vision about quality
It can have many different name: Quality Vision, Quality Mission, Quality
Policy, Quality Strategy, Quality Slogan, Quality Motto…
Whatdo wethinkaboutquality?
Wheredo wewantto be in qualityin 5 years?
Whatis mostimportantfor uswithinquality?
Whatis ourlong term goalfor quality?
Whereshouldwefocus ourresourcesin quality?
Whatdo wewantto achieve?
READ MORE:
H&M Quality System Requirements
for Suppliers–General: Page 7 -8
MANAGEMENT TEAM
Workoutthe vision togetherwithrepresentatives from all the departments

6. General Information
The policy should:
• include a target and a purpose that
can be clearly explained by the top
management
• be written and authorized by the
top management with a signature and
date
• be a separate document and should
not be more than 1-2 pages
• cover all necessary areas,
depending on product type and
production setup and be broken
down to measurable goals for each
related department
No need for numerical goal in the
policy; here we may aim for e.g.
quality at the first time/ increase
customer satisfaction/ increase
effectiveness of the QMS.
The most important is to create quality awareness and involvement of
all employees and this starts from the top management.
•should be known by all
employees in the factory
•should be spread to
everyone effectively by
different activities to
enable a good
understanding and
implementation of the
system.
•The top management
needs to ensure that
these activities are well
integrated in the daily
operations and give the
necessary support to its
staff in authority.
Policy/ Vision/ Mission/ Strategy -Example
20.10.2017
Supplier A

7. General Information
Highlevel
Visionnairy
general
Big picture of what want to achieve (future objective).
Ex : Our vision is to be a globally recognized and trusted supplier of flawlessly
created garments, in complete compliance with specifications, with
consistency in qualityand punctuality.
General statement of how will achieve the vision
Ex : Dedicated teamwork at all levels, giving priority to environmental protection, sustainability
in every action, concern for welfare of the work force, conformity with all national and
international regulations, transparency and punctuality and trustworthiness in all commitments.
Company Quality Goal (SMART) -2020
Ex : 100% on time delivery, increase factory productivity by 10%, with factory defect rate
percentage by maximum 3.0% without recheck.
Focusing the company's goals oneach production department
Ex : Dept Goal -2020
Sample Room -0% (Zero Percent) sample rejection and On-Time sending of Sample
Cutting Goal –1.0% (One percent) rejection on cutting accuracy
Sewing Goal –Percentage Rework to up to 5 (%) percent.
Customer focus Goal : ISC 98% good pcs in store
Customer claim index <90
No stop Order
VISION
MISSION
QUALITY GOAL
DEPT
GOAL
QUALITY POLICY
Cascaded from the Mission, a written commitment to guide for everyone in the
organization as to how they should provide products and services to the customers.
Ex : To achieve the highest level of customer satisfaction at all times and to continually strive for
improvement, use PDCA as the main of quality tools. No claim and No stop Order
VISION/MISSION/QUALITY POLICY/QUALITY GOAL AND DEPARTMENT GOAL
Somesuppliersstructureit as below. It is oneexamplebutit is not a must.
H&M onlyrequireonelong term vision/strategyconnectedwithdepartmentgoals.
Specific
Measurable
For the daily
work

8. General Information
Communication to all employees
READ MORE:
H&M Quality System Requirements
for Suppliers–General: Page 7
The main purpose of the Quality Vision, Quality Mission, Quality Policy, Quality Strategy, Quality
Slogan, Quality Motto… is to create quality awareness and involvement of all employees
It canmadein different ways
Examples:
It shouldbe communicatedto
all employees
On the wallin the line
At the sewingmachine
on the staffcard
by audio message

9. General Information
Which alternatives are
acceptable as quality
policy/vision/mission/
strategy statement?
A.
Exercise
OUR QUALITY VISION
XXX is commitedto
achievecustomer
satisfactionby following
•Effectivequality
management system
•Safeproducts
•Continualimprovements
Quality Policy :
1. Meet Buyer requirement
2. Produce the best quality product
3. 100% on-time delivery
4. No Claim
QUALITY POLICY
Wewantto achievea long term sustainablequalitylevelthrough
continuousimprovement
Ourgoalis to satisfyourcustomer´sexpectationby providing
betterqualityproducts.
1.Understandingand respondingto ourcustomer´sexpectation
and buildinglong term relations withthe customer
2.Strivefor prevention of failureand defectsreducation
3.To improvethe qualitylevelby trainingand motivation
B.
C.

10. General Information
Correct Answer
All threestatementsareacceptable, iftheyhavea date and signature, and the
management team canexplainit.
The policy/vision maylook in manydifferent ways–the mostimportantis to develop
connectingdepartmentgoals, make sure thatall employeesknowaboutthemand to
workhard on thosedaily.
The policy shouldcreatea qualityawarenessin the wholecompany.

11. General Information
Howdo I get there?
Howdo I knowifwearetakingthe right actions?
Howdo I knowifweareon the right track?
Whatneedsto be donein eachdepartment?
Whatshouldbe donein the dailywork?
SAMPLE
CUSTOMER
FEEDBACK
MATERIAL/QA PRODUCTION CUTTING PACKING
OUR QUALITY VISION
XXX is commitedto
achievecustomer
satisfactionby following
•Effectivequality
management system
•Safeproducts
•Continual
improvements
NEXT STEP
SET MEASURABLE GOALS PER DEPARTMENT
The goalsaremoreimportantthanthe policy as theycanbe usedin the dailyworkand measureimprovement.
The goalsaremoreshort term, to workfor improvementand shouldbe updatede.g. yearlybasedon resultand actualchallenges.

12. General Information
Your long-term vision about quality
Short term (yearly) department goals
Measurable –to be used in the daily work
Howdo weget there?
Howdo weknowifwearetakingthe right actions?
Howdo weknowifweareon the right track?
Whatneedsto be donein eachdepartment?
•Will staythe same for severalyears
•Not measurable
•To be updatedfor constantimprovement
•Must be measurable
Canhavedifferent names:
POLICY VISION MISSION
MOTTO SLOGAN STRATEGY
Createqualityawareness
Givethe qualityperformanceresults!
Wheredo wewantto be in qualityin 5 years?
Whatis mostimportantfor uswithinquality?
Whatis ourlong term goalfor quality?
Whereshouldwefocus ourresourcesin quality?
Whatdo wewantto achieve?

13. General Information
SET MEASUREABLE GOALS PER DEPARTMENT BASED ON SMART METHOD
SMART METHOD
S Specific
M Measurable
A Achievable/ Agreed
R Realistic/relevant
T Time bound
Specific: ”Weshoulddecreasethe rejectionrate in end-lineinspectionto 3% ”
Measurable: ”Ourprintingdefectsshouldbe below4 %”
Achievable: Tookeepmotivation the employeesshouldfeelthatthe goalis
challeningbutstill possibleto achieveifworkinghard. Considerlast years
performance-whatis a reasonablebutalsochalleningimprovement.
Realistic/ Relevant: The goalshouldreflectwhatis yourlong term vision, what
youwantto improveand yourfocus areas.
Example: Wehadtoohighrejectionof developmentsamples.
Goal: ”Developmentsamplerejectionshouldbe below10% in 2021”
Everyonemust knowby whenthe goalshouldbe achieved.
Timebound: ”Ourprintingdefectsshouldbe below4 % in the end of 2021”
(not specific: ” Weshouldimproveourproductionquality..”
(not measurable: ” Ourprintingdefectshoulddecrease”)
(not timebound: ” Ourprintingdefectshouldbe below4%”)

14. General Information
Goal setting based on last years result -Examples
SAMPLE
CUSTOMER
FEEDBACK
MATERIAL/QA
PRODUCTION
Fabric rejection rate: last year 15%, this year 5% max
No rejection due to QA fail test result (quality/speed focus)
Second Quality rate: last year 5% this year max 2%
Repair rate: last year 10% this year max 5%
Final rejection rate: last year 3% this year 0%
Speed Order claim ratio: last year 3.5 this year max ratio 2
Critical Claim Reason (according to last year info)
Broken fabric *set the sub goals including training,controlmethods, follow up
Destroy in wash *set the sub goals including training,controlmethods, follow up
Sample lead time last year 8 days/ this year 6 days (for speed focus)
Approved /correct sample at the first stage (for quality focus)
EXAMPLE DEPARTMENT GOALS ( speed, price, quality, expansion product range)
The strategicareas for this
specificsupplier

15. General Information
POLICY/GOALS & DATA
Last Year Performance
Data
Yearly Goal Setting
Check the documents
This Year focus area,
strategic decisions
Follow up document
(excel format)
Supplier should set the different goals for all
Production Units according to their actual
performance and share with them/ check the
supplier requirement and Production Unit’s own
initiated goals
Check below doc/excel
data
•Minimum Production
Rejection data
•Analyze/ Statistics
•Corrective Preventive
action
SMART METHOD
S Specific
M Measurable
A Achievable/ Agreed
R Realistic/relevant
T Time bound
A. Goal must be set based on
SMART method.
B. Goal set based on Last year
achieved average data.
B. Set specific written goal.
C. Set actions / steps (how to
achieve goal)
D. Responsible person and all
related employees must know
goal & steps.
Important check point
1.Do you have regular status summary of those goals?
2.How do you communicate those goals staff with top managements, middle
management or staff effectively?
3.Will those goals be evaluated or upgraded yearly?
4.Do you have CAPA indeed for those goals failed to meet?
5.Any follow up of CAPA implementation with improved results?
More control questions

16. General Information
Goal Setting&ActionSteps -Example
1Last Year Performance Data 2This Year focus area, strategic decisions
Dev sample rejection data of 2019
January 28%
February 31%
March 30%
April 29%
May 36%
June 29%
July 33%
August 34%
September 26%
October 31%
November 28%
December 27%
Average rejection: (362/12 )=
30.17%
Our target is reduce dev. sample rejection
5.17 %
(30.17-5.17)=25%
Our Dev. sample goal for 2020 –“ Dev.
Sample rejection 25%”
How we will achieve the goals? Action Steps
Rejection of development samples has
been high during last year, and we want
to improve this part.

17. General Information
Sewing DHU data of 2019
Jan 12.30%
Feb 13.62%
Mar 12.98%
Apr 12.12%
May 11.90%
Jun 12.85%
Jul 12.59%
Aug 13.14%
Sep 12.49%
Oct 12.29%
Nov 12.78%
Dec 14.68%
Average DHU: (153.74/12)= 12.81%
1Last Year Performance Data
Sewing DHU rate was high last
year & we want to reduce it.
Our target is to reduce Sewing DHU 2.81%
(12.81-2.81)=10%
So, our Sewing DHU goal for 2020
“Sewing DHU 10%”How we will achieve goal? Action / Steps:
Sl. No. Steps / Action Name DesignationSignature & Date
1Analyze last year top 3 defects (Uncut thread, Dirty Spot & broken stitch) Head of Quality
2
Uncut thread: Operator will check 1pcs out of 7pcs after complete process & helper will cut
the untrimmed threads properly from related processes.
Production Manager
in-charge & Supervisor
3
Dirty Spot: Goods must be carry by box. Goods must be cover. Operator & Helper must used
hand gloves during light color production.
In-charge & Supervisor
4
Broken Stitch: Helpers need proper training on thread cutting. sewing thread need to used
according to “guideline for production”. Only maintanece dept is responsible to adjust
machine. Supervisor will check 3 pcs garments from risky process & ensure quality.
Supervisor, Maintenance
Manager
5
Continuously provide training to the Staff & worker that what is the requirement from buyer
side, how to reduce top-03 defects & DHU% & also improvement idea share.
Head of Quality & Quality
Manger
6Line QC: check DHU report every hour & take necessary action to related process. QC Incharge & Line QC
7QM: will identify DHU Top 3 lines every weeks & take necessary action. Quality Manger
Goal Setting&ActionSteps -Example
DHU = Defects per Hundred
Units. If we find 5 defects on
hundred checked pieces the
DHU is 5%
2This Year focus area, strategic decisions

18. General Information
Goal Setting&ActionSteps
Whengoalsand action steps areset:
•Communicatethe goaland action steps withall relatedemployees
•Followupminimum monthly
•For productionand material a dailyfollowupis needed
•Sharethe status withall relatedemployees
•If the goalis not going in the right direction–make rootcause
analysis. Maybesomeaction needsto be changedor added. Make
CAPA (Corrective/PreventiveAction plan) and followup.
Sampleroom, Fabric/Material, Cutting, Production, Finishingdepartment
A. Daily data shouldbe kept–basedon goalsor otherimportantprocess measurements
B. Thisdata shouldbe analyzedin the departmentor e.g. in Quality department
C. The employees should know the actual status of the goals
Important check point

19. General Information
CAPA
•CAPAmeansCorrectiveand PreventiveAction plan
•CorrectiveAction: Immediate action to a problem that has already occurred or has been identified
•Preventive/Preventative Action: Taken to eliminate the root cause of a potential problem including the
detection/identification of problems.
•We want to find a long-term solution to the problem, so that it doesn´t occur again tomorrow or next week.
A lotof spotsfound
in final control
Correctiveaction: Clean the spot.
Thisactualspot is removedbutmorespotsmaycome nexthour.
Preventiveaction: Whatis the rootcause?
Manyspotsseemsto come whenmovingfrom productionto finishing
Set routineto carrygoodscoveredin boxes
Withthispreventiveroutineweminimizethe risk for the futurethat
morespotsappearin thisstage

20. General Information
1. To verify if any
CAPA missing
•Collect issues before
audit
•Top 10 claim
•STOP
•Quality feedback
•In Shop Check
•QC/QA rejection
2. To Verify the
content of CAPA
•To verify RCA indeed or
not? Repeatable or not?
•Does CA include updating
SOP or Work Instruction
if necessary?
•Missing Preventive Action
or not? Does Preventive
Action include updating
risk assessment or
control plan?
3. To verify execution
of CAPA
•Interview with the
related staff if they are
aware of the detail of
CAPA
•To observe whether the
related staff are
following the CAPA
4. To verify the
improved result
•Onsite check whether
the result is improved or
not by inspection or test
•Follow up the claim
trend, ISC result,
inspection results etc.
CAPA & Evidence Check
•In caseof qualityissue, customercomplaintor goalnot going wellin the departmenta rootcause analysisand
Corrective/PreventiveAction plan shouldbe made, withresponsibleperson and followupof the result.
If no quality issue last 6 months & no reason for CAP the question can be N/A in some
departments. In many departments at least top 3 defects/rejection reasons is reason for CAPA.

21. General Information
Example of Follow up and Action when Goal is not going well
At the monthlygoalreviewmanagement seethatthe SewingDHU goalis going in the wrongdirection
A new RootCause Analysisis made. The action plan is revised.
Nowthe resultlooks better!

22. General Information
Goal Follow up-Example
A. Supplier must have
monthly goal follow up data
B. Responsible person and
related employees must know
goal status
Follow up document
(excel format)
Important check point

23. General Information
Which goal is measurable?
Exercise
A.We want to satisfy our customer by providing best quality products.
B.We want to ship our goods 100% on time & Final inspection 100% pass.

24. General Information
Correct Answer
Exercise 1 (Measurable)
A.We want to satisfy our customer by providing best quality products.
B.We want to ship our goods 100% on time & Final inspection 100% pass.
Here goal A. best quality is not
measureable but goal B. 100% on
time & 100% pass is measurable.

25. General Information
Which goal is time bound?
Exercise
A.2020 goal for final inspection 100% pass.
B.Final inspection goal pass 100%

26. General Information
Correct Answer
Exercise –2 (Time bound Goal)
A.2020 goal for final inspection 100% pass.
B.Final inspection goal pass 100%
Here goal A. 2020 is time bound
but goal B. time is not mentioned,
so B is not time bound.

27. General Information
Which goal is relevant and realistic?
Exercise
Eg: supplier X average DHU was 6% in last year. Now supplier want to set
goal on DHU for this year. Below which goal is relevant.
A.DHU goal for this year 5%
B.DHU goal for this year 6%

28. General Information
Correct Answer
Exercise –3 (Relevant Goal)
Eg: supplier X average DHU was 6% in last year. Now supplier want to set goal on DHU for
this year. Below which goal is relevant.
A.DHU goal for this year 5%
B.DHU goal for this year 6%
Here goal A. Is relevant (has
improvement) but goal B. is not
relevant (no improvement).

29. General Information
Pls mark for minimum which departments/ areas measurable quality goals are required by QS.
Multiple choices
A. Deliveryon time
B. Material/ QA/ externalparts
C. Production
D. Customer
E. Sample
F. Training
Exercise

30. General Information
Correct Answer
A.Deliveryon time NOT CORRECT
B.Material/ QA/ externalparts CORRECT
C.Production CORRECT
D.Customer CORRECT
E.Sample CORRECT
F.Training NOT CORRECT

31. General Information
Which measurements can be used for Customer focus goals. Multiple choices
A. In Shop Check
B. Customer Claim
C. STOP orders
D. Customer satisfaction
E. Final Inspection/ DHU by Customer
F. Efficiency
Exercise

32. General Information
Correct Answer
A.In Shop Check CORRECT
B.Customer Claim CORRECT
C.STOP orders CORRECT
D.Customer satisfaction NOT CORRECT. If thisis from a survey it is oftennot enough
specificmeasurementto useas a goal
E.Final Inspection/ DHU by Customer CORRECT. Thismeasurementcanalsobe usedas a goalin
Production
F.Efficiency NOT CORRECT

33. General Information
Pls mark the quality goals which are SMART and workable as department goals.
Multiple choices
A. In 2021 In Shop Check, absolute rate <2%
B. Cross inspectionmatch 100%
C. STOP orders < 2 casesyearly
D. QS audit by H&M >85% & no MR
E. In 2021 ChemicalRandomtest pass rate > 95%
Exercise

34. General Information
Correct Answer
A.In 2021 In Shop Check, absolute rate <2% SMART
B.Cross inspectionmatch 100% Not SMART/ it is not Timebound–Whenwillcross inspection
match 100%? It is not clearwhenthe goalshouldbe achieved
C.STOP orders < 2 casesyearly Not SMART/ not Relevant. H&M require0 stop order
D.QS audit by H&M >85% & no MR Not SMART/ not Timebound. It is not clearwhenthe goal
shouldbe achieved.
E.In 2021 ChemicalRandomtest pass rate > 95% Not SMART/ not Relevant. H&M require100% pass rate

35. General Information
Pls mark workable quality goals related to production. Multiple choices
A. End lineinspectionpass rate
B. Machinemaintenancerate
C. Packingaccuracy
D. Uncutthreadsrate
E. NQC final inspectionrejectionrate
F. Sewing-or linkingefficiency
F. Finish goods(100%) inspectionpass rate
G. InternalAQL check/inspection
Exercise

36. General Information
Correct Answer
The Supplier canuseseveraldifferent measurementsto measurethe productionqualityperformance.
A.End lineinspectionpass rate CORRECT. OK. Measurehowmuchis madecorrectlyfrom the first
timein production
B.Machinemaintenancerate NOT CORRECT. It indirectlyaffectproductquality, butother
measurementsaremoredirect. It is possibleto havea goalabout
machinemaintenancebuttheremust alsobe others, moredirectly
relatedto the productquality.
C.Packingaccuracy CORRECT. It is madeafterproductionbutcanbe part of whole
Production. Somepackingproblems canhavethe rootcause in
production, e.g. wronglabel.
D.Uncutthreadsrate CORRECT. Especiallyifthisis highlightedas focus area.
E.NQC final inspectionrejectionrate CORRECT. It is madein a later stagebutmeasuresthe production
quality
F.Sewing-or linkingefficiency CORRECT ifit measurescorrectpieces. Theremust alsobe data
aboutdefects.
G.Finish goods(100% check) inspectionpass rateCORRECT. It measuresthe productionquality
H.InternalAQL check/inspection CORRECT. It measuresthe productionquality

37. General Information
Pls mark workable quality goals related to material/ QA/ external parts.
Multiple choices
A. Fabric-or yarninspectionpass rate
B. Test on time
C. Printing & embroidery& washinspection& test pass rate
D. Lab selfaudit
E. Trim inspection& test pass rate
F Fabricinspectionmatch rate betweenFabricsupplierand Product supplier
G. Get maximum 5 shadesfrom the fabricsupplier
Exercise

38. General Information
Correct answer
A.Fabric-or yarninspectionpass rate CORRECT
B.Test on time CORRECT, butthe definition of ”on time” is important. It shouldbe
e.g. ”Test the same daywhenmaterial arriveat the warehousetest
& beforebulk productionstart”
Thiscanbe a goalbutis not enough. Thereshouldbe othergoals
reg. e.g. test pass rate % etc.
C.Printing-& embroidery-& washinspection-&
test pass rate
CORRECT
D.Lab selfaudit Therecanbe a goalaboutselfaudit, butthatshouldcombinedwith
H&M audit result.
E.Trim inspection-& test pass rate CORRECT
F.Fabricinspectionmatch rate betweenFabric
supplierand Product supplier
CORRECT
G.Get maximum 5 shadesfrom the fabricsupplierCORRECT. Thiscanbe a goaliftherehas earlierbeenissueswith
toomanyshades. A goalcanbe set to workon somethingwewant
to improve.

39. General Information
NoRandomTestFailures(SupplierQAmanagement,togetherwithNQA,willensurethatallbulktest
routineshavebeenfollowedandreportsarecheckedandvalidatedbeforeinspectionofTODtogether
byNQCandNQA.EveryshippedproductmustmeetH&Mstandards.)
NoStoppedOrders(Nodefectiveorfailingproductsareshipped-Visualquality-,measurement-,
packagingrequirementsandteststandards.)
AllcrossinspectionsmustpassH&Mwillconductcrossinspectionseverymonth.
SupplierisexpectedtoconductQualitySystemsAudits,eachquarterandsharewithH&M
Deliverable Expected Level
RandomTestFailures 0
CrossInspectionPassRatebyH&M 100%.ZeroCrossInspectionFailures
ProductAuditScore;SupplierQualitySystemAuditScore 85Plus.NoMinimumRequirementfailures
Claims Acc.toAssortmentgoals
Example:claimratiojerseybrandmax2%woven3%
DCPassRate 100%(ZeroStopOrders)
Average Final Defective % with formula
(no# of pcs with major defects + (no# of pcs with minor
defects/3)) / total checked pieces
Maximum3%
MarketRecall 0
Figurative requirements to be Self Reliant Supplier
Create goals/sub goals and actions according to these conditions
Set goals based on the strategy

40. General Information
Exercise
A.The purposeof the long term vision is to show employeesthatthe management thinkqualityis important
B.The policy statementmust be measurable
C.The goalsareset long term and the strategy/vision/slogan/policy is short term
D.The strategy/vision/slogan/policy is long term and willstaythe same for severalyears
E.The goalsshouldbe updatedyearlyaccordingto strategyand achievements.
F.The goalsshouldbe usedin the dailyworkto aimfor improvements
G.It is a must to havesomethingcalledmission
H.The goalsareconnectedto the long term vision/strategy/slogan/motto butaremoreconcreteand measurable
Whichonesof the belowstatementsarecorrect?

41. General Information
Correct Answer
A.The purposeof the long term vision is to show
employeesthatManagement thinkqualityis
important
CORRECT.
B.The policy statementmust be measurable NOT CORRECT. The long term strategy/vision/policy is a vision, vill stay
the same for severalyearsand don´tneedanymeasurablestatements
(butit is allowed). The goalson the otherhand must be measurable.
C.The goalsareset long term and the
strategy/vision/slogan/policy is short term
NOT CORRECT. The goalsareset short term (updatedyearly) and the
strategy/vision/policy is long term (canbe same for 3–5 yearsor longer)
D.The strategy/vision/slogan/policy is long term
and willstaythe same for severalyears
CORRECT.
E.The goalsshouldbe updatedyearlyaccording
to strategyand achievements.
CORRECT. To staymotivatingand challengingand to get improvements
the goalsshouldbe continouslyupdated.
F.The goalsshouldbe usedin the dailyworkto
aimfor improvements
CORRECT. All employeesshouldknowthe goals, the status of themand
whattheyshoulddo in the dailyworkto contribute.
G.It is a must to havesomethingcalledmissionNOT CORRECT. Thereshouldbe a long term qualitystrategy. Thiscanbe
calledmission/vision/policy/strategy/motto/ slogan or somethingelse
H.The goalsareconnectedto the long term
vision/strategy/slogan/motto butaremore
concreteand measurable
CORRECT.

42. General Information
What is the purpose of internal audit, a self-audit of the Quality System?
A.To get a good score in H&M evaluation
B.To find the areas where our system need to improve
C.It is a requirements and we must do it
Exercise

43. General Information
Correct Answer
A.To get a good score in H&M evaluation NOT CORRECT.
B.To find the areas where the quality system
need to improve
CORRECT. It is a benefit for the supplierto make internalaudit and
findthe weakareas thatneedto improvein the qualitysystem.
Maybeprocessesarecorrectbutthe information has not been
enough. It willreducequalityproblems, reworkand unneccesary
costs.
C.It is a requirements and we must do itNOT CORRECT. It is a requirementbutthatis not a purpose. Thereis
a reasonbehindthe requirement.

44. General Information
NEXT STEP
•Takethe trainings
o2.Organization
o3. Processes& Routines
•Read morein H&M Quality System requirementsGeneral Supplier –G
•Thoseshouldbe usedin combination withProduct specificQuality System Requirements
•Start to practicein the reality!
•Make audit –letyourH&M auditor/QD/PT or
moreexperiencedcolleagueguide you
•Ask aboutanythingthatis unclear