20251022 Treasure Hunt - Growing Resources.pdf
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Oct 24, 2025
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About This Presentation
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20251022 Treasure_Hunt Growing_Resources
36 hour online brainstorming event - let your voice be hear
PlatformUXTreasureHunt.com
Kevin Clark (https://www.linkedin.com/in/kevin-clark-0057b81/)
Mike Wing (https://www.linkedin.com/in/mike-wing-b4917/)
Chandra Storrusten (https://www.linkedin.com/in...
Slide Content
ISSIP/Growing Resources
Growing ResourcesGrowing ResourcesGrowing ResourcesGrowing Resources
with Ammar Rayes
Welcome to the Online Brainstorming Discussion: “Growing Resources”
We are excited to have you join this collaborative space moderated by Mark Ammar Rayes. This thread is dedicated to generating and sharing
innovative ideas on how we can expand and enhance our available resources—whether they be knowledge-based, financial, technological, or
community-driven.
Please feel free to introduce yourself. Share your ideas, suggestions, or experiences related to resource growth. Engage with others by
commenting on or building upon their contributions.
Let’s work together to spark meaningful conversations and actionable outcomes.
[20 Oct 21:19] Is this idea helpful? Reply
I am Dr. Christine Ouyang, Distinguished Engineer at IBM working on AI applications. I am also ISSIP Ambassador Lead.
Christine Ouyang [21 Oct 15:32] Is this idea helpful? Reply
Hi Dr. Ouyang, it's a pleasure to connect with you! Your work at IBM on AI applications and your leadership as ISSIP
Ambassador Lead are truly inspiring. I served as a Distinguished Engineer at Cisco for over 10 years and am now with
Celestica, continuing to focus on innovation and impactful technology. I’d love to connect and explore ways we can
collaborate to further ISSIP’s mission and community.
[21 Oct 15:45] Is this idea helpful? Reply
Thanks to everyone who has joined the “Growing Resources” discussion so far! We’re now looking for your contributions on how to grow resources—in
any form. That could mean: • Innovative ideas • Financial or funding strategies • Community-building approaches • Ways to grow knowledge or
networks • Leveraging technology or tools
Think big—the sky’s the limit!
Please share your thoughts, however early-stage or experimental they may be. And don’t hesitate to build on someone else’s idea. This is a
collaborative space where every contribution can spark the next big breakthrough.
[21 Oct 14:40] Is this idea helpful? Reply
ISSIP is actively expanding its resources to support community growth and engagement. Two key initiatives are underway:
1.
Free ISSIP On-boarding Course: Free course is being designed to help onboard and orient new participants to ISSIP’s mission and activities. Early
versions created by students as part of the 2025 AI Collaboration project are available to explore here: https://issip.org/2025-aicollab-course-for-
onboarding-participants/
2.
ISSIP Certification Program (for-fee): a credentialing program (being developed) to formally recognize service innovation competencies and
contributions. This e!ort is being led by Andrea Biancini, and you can read more about the announcement and goals here:
https://issip.org/andrea-biancini-to-lead-issip-credentialing-curriculum-design/
These new learning and credentialing pathways are part of ISSIP’s commitment to providing valuable, scalable resources that enable deeper
participation and professional growth across the global community.
[21 Oct 15:03] Is this idea helpful? Reply
Since "Service Science" is a diverse portfolio of knowledge, is there room for development of more than one certification that are deep-
dives into the discipline along with the topline credentialing program in development? O!ers additional opportunities for engagement
and ISSIP revenue. Example of multiple certifications (400 here): https://www.ieee.org/education-career/continue-your-education/ieee-
credentialing-program | Example of a single certification program: https://www.pdma.org/page/certification-central
Kevin Clark [21 Oct 22:21] Is this idea helpful? Reply
Hello Ammar, Great to meet you! I like the idea of mixing communities and building assets through interactions. My college class did this by adding
harms and benefits analysis of a survey by ISSIP. We also did a project that identified inventions that had harms and benefits. It was fascinating and a
good way to build ISSIP content and excitement around the ISSIP community and engaging with it.
Debra Satterfielf [21 Oct 15:32] Is this idea helpful? Reply
That sounds like a fantastic project—tying harms and benefits analysis to ISSIP's work is a smart way to deepen engagement and
surface meaningful insights. I love the idea of building community through shared content and real-world applications like that. Would
love to hear more about your project and how we might build on it to grow ISSIP's impact together! Please share your contact info. Thank
you.
[21 Oct 15:42] Is this idea helpful? Reply
An idea could be to BUILD on the good work by the 2023 CSU LB students -- dozens of short video clips illustrations of
historical service innovations, how/when and by whom they came about with good recap of benefits and cautionary
narratives to recognize that harms could also occur. a possible nexxt step: identify those harms, mitgating strategies and
institutional agreements put in place to regulate and steer toward benefit - same innovations -- updated to where they are
today -- with NEW pro/con assessments.
Michele Carroll [22 Oct 01:04] Is this idea helpful? Reply
AI /ML can help ISSIP grow its resources by improving e"ciency, engagement, and innovation. Here’s how:
1.
Grow membership: with smart outreach and personalized content
2.
Curate knowledge: automatically and make it easier to find
3.
Support research: by identifying trends and speeding up analysis
4.
Find funding: with AI tools for proposal writing and grant matching
5.
Improve events: using data to plan and personalize
6.
Strengthen community: with tools for inclusion and engagement
[21 Oct 15:36] Is this idea helpful? Reply
Maybe each of these opportunities for AI /ML positive impact on ISSIP resources could be allocated to a student (AI Collab) project --
ideally with benefit for a paying industry 'sponsor' -- e.g. 'Package up' the course around tools for inclusion and engagement and have
ISSIP mentors, leaders, ambassadors deliver the coaching or instruction to the sponsor teams. (and the toolkit and course stays in an
ISSIP library) (michele c)
Michele Carroll [22 Oct 01:07] Is this idea helpful? Reply
Hi - My experience in understanding, designing and managing service systems has taken a long and winding path. Initially at the headwaters of the
consumer service chain with the Pillsbury Company when few pioneered food labeling (imagine eating packaged foods whose ingredients were
mystery!!), I evolved through the national agricultural research enterprise and advanced manufacturing sciences into interdisciplinary research on the
human side of information technologies. The service systems of the research enterprise extend to a broad ecosystem of students and technicians in
the labs, hierarchies of scientists who direct them and obtain and manage resource acquisition and reporting, organizations whose executives and
accountants prioritize and distribute resources, policy makers, and users of the results – the marketplace of enterprises, information brokers, and the
public. There are many feedback loops across these ecosystems. My professional activities have given me the opportunity to guide such service
systems in early biotech, microelectronics, information sciences, advanced manufacturing, retail operations, high bandwidth communications, human-
centered information technologies, and – now – classical and jazz chamber music in the mountains. Even with extensive experience behind me, I have
many questions.
Martha Russell [21 Oct 15:44] Is this idea helpful? Reply
Thank you for sharing your incredible journey—what a rich and fascinating path through so many layers of service systems and
innovation! I’d love to hear more about the feedback loops you mentioned across these ecosystems. Could you briefly summarize a few
of the key ones you’ve observed or found most impactful?
[21 Oct 15:47] Is this idea helpful? Reply
Interesting in retrospect - the common issues are largely human issues: vision, cooperation, collaboration, competition,
recognition, appreciation, jealousy, we-they barriers, and reward systems. I think of this in the role of a catalyst, and as I
passed the torch of my Stanford experiences, I described this at three levels: questions, processes and results.
https://mediax.stanford.edu/programs/
Martha Russell [21 Oct 15:59] Is this idea helpful? Reply
Meant to leave my identify here - Martha Russell.
Martha Russell [21 Oct 15:51] Is this idea helpful? Reply
Thank you Martha and great to meet you virtually. Will love to connect when you have time. [email protected].
[21 Oct 15:58] Is this idea helpful? Reply
Wow, Martha! What a resource is your knowledge base! Maybe we need to construct a 'digital Martha,' to answer questions in each of
those zones :)
Michele Carroll [22 Oct 01:09] Is this idea helpful? Reply
To secure funding from industry, ISSIP can leverage AI to identify companies and industry conferences that align with its mission, then target them
with tailored partnership proposals. By showcasing how ISSIP connects organizations with qualified engineers, researchers, and thought leaders in
service innovation, it can demonstrate immediate value to potential sponsors. AI tools can help match ISSIP’s expertise with industry needs, track
emerging trends, and personalize outreach to decision-makers. Sponsoring ISSIP events or collaborating on research initiatives allows companies to
tap into a vibrant community of talent and innovation, creating win-win opportunities for funding and impact.
[21 Oct 15:57] Is this idea helpful? Reply
Taken to the level of person-to-person, this could be initiated through personal contacts: invitations to individuals to participate - that
result in wanting to do/learn more - that result in pitches to company and conference leaders to contribute funding - that yields benefits
to the individuals who become champions their realms..
Martha Russell [21 Oct 16:05] Is this idea helpful? Reply
Hi, I’m Mark Hiddleson, Founder of Specialized Storage Solutions. I help companies design smarter, safer, and more e"cient warehouse systems while
exploring new ways to drive innovation and culture. I'm also the author of the Tao of Pizza, and host The Tao of Pizza Podcast, where I dive into
leadership, creativity, and the art of building great businesses. Thank you for setting this up and inviting me to the party!
Below is an idea I'm developing for Roundtable forums and presentations. at industry events.
Executive summary of presentation
Working Session Title:
The Tao of Innovation: Podcast Power for Unlocking Potential, Elevating Teams, and Building Resilient Networks
Type of Session: Discussion Forum
Topic Category: People | Processes | Technology & Data
Session Description: Discover how podcasts can unlock potential, elevate teams, and strengthen resilient innovative networks. In this interactive
discussion, we’ll explore how listening to, hosting, and sharing podcasts drive leadership development, operational insights, and digital transformation.
Join peers and practitioners to exchange strategies, expand networks, and uncover how podcasts foster innovation, inclusion, and sustainable growth.
Three Participant Take-aways: -Discover practical strategies for leveraging podcasts to enhance team development, leadership retention, and DEI
awareness. -Identify how podcasts accelerate operational e"ciency, resilience, and sustainability through shared best practices. -Apply podcasting as
a digital transformation tool to benchmark performance, strengthen networks, and drive continuous learning.
This is a link to a Google Doc to a presentation outline and case study specific to the Warehousing and Logistics Industry.
https://docs.google.com/document/d/1dAG3botVZCtcoAgXivzP_gyGXRKpvWjn0ckyGkBHIYM/edit?usp=sharing
Mark Hiddleson [21 Oct 16:04] Is this idea helpful? Reply
Hi Mark, thanks for sharing—this sounds like a fantastic and timely session! I really love the take-aways, especially the focus on
discovering and applying podcast strategies to elevate teams and drive innovation. The intersection of leadership, culture, and practical
tech is powerful. I’m looking forward to diving into the Google Doc and learning more about how this applies to warehousing and logistics.
Great work!
[21 Oct 16:08] Is this idea helpful? Reply
Thank you for your comment. I'll also include a link to my author site. www.taoofpizza.com. I look forward to any questions,
comments or recommendations. We have applied to present this at WERC 2026 National Conference in May 2026 in
Jacksonville, FL. https://werc.org/
Mark Hiddleson [21 Oct 20:50] Is this idea helpful? Reply
Agree. This sparks the thought that ISSIP can have a hub of educational o!erings that have been reviewed by ISSIP and
accredited by ISSIP yet o!ered by third parties. Will cross-post this comment since it also points to a potential new revenue
source to support our mission.
Kevin Clark [22 Oct 12:06] Is this idea helpful? Reply
Kevin, I wasn't sure which "bucket" to choose on the Treasure Hunt. I love the word resource, so I chose this.
Thank you for a"rming, and mentioning that. I will follow up on the rev stream thread.
Mark Hiddleson [22 Oct 17:45] Is this idea helpful? Reply
My email is [email protected]
Mark Hiddleson [21 Oct 20:44] Is this idea helpful? Reply
Mark - maybe you could be interviewing a series of ISSIP icons -- ambassadors, leaders, authors ... and build a collection of their stories
we could house on website / publishing platform....
Michele Carroll [22 Oct 01:11] Is this idea helpful? Reply
Hi Mark - interested in becoming the "Lex Fridman" of service innovation? Might be fun :-)
Jim Spohrer [22 Oct 16:01] Helpfulness: 3.0 Reply
I love Lex! I haven't seen a lot of episodes, but we think along similar lines. Holistic Thinking and problem solving
is what i would name it. Thank you for the compliment. I love the inspiration. My homework is to check out a Lex
highlight reel and look at the ISSIP icons Michele mentioned, and start some podcast guest outreach. Thank you
again for including me in this project. It's the first time I've been involved in something like this digitally.
Mark Hiddleson
Mark Hiddleson [22 Oct 17:43] Is this idea helpful? Reply
TSIA (Technology & Services Industry Association) secures funding from the industry primarily through memberships, sponsorships, and events.
Companies pay to become members, gaining access to TSIA’s research, benchmarking data, and expert advisory services tailored to their specific
business challenges. TSIA also hosts conferences and webinars where industry partners sponsor sessions, showcase solutions, and engage directly
with target audiences. By consistently delivering high-value insights and facilitating thought leadership platforms, TSIA attracts ongoing financial
support from tech and service organizations looking to stay competitive and connected
[21 Oct 16:04] Is this idea helpful? Reply
Would you describe, please, how TSIA is involved in the transfer of insights from the participating individuals to the membership and
sonship organizations? And insights you may have about how the members and sponsors evaluate the ROI on their funding?
Martha Russell [21 Oct 16:09] Is this idea helpful? Reply
As I understand (and my info may not be up to date), TSIA facilitates the transfer of insights from individual participants to
its broader membership and sponsor organizations through structured research, benchmarking studies, and interactive
member communities. Insights gathered from working sessions, member inquiries, and events are synthesized into reports,
frameworks, and best practices that are shared across the TSIA network.
As for evaluating ROI, members and sponsors often assess their return based on measurable improvements in key
performance metrics (e.g., revenue growth, service e"ciency, customer retention), this is the key, as well as the strategic
value of access to benchmarking data, thought leadership, and peer collaboration. Regular engagement and outcomes
tracking help ensure that the value delivered aligns with their investment.
[21 Oct 16:14] Is this idea helpful? Reply
Should ISSIP consider a membership fee? It is currently a sponsorship model and could be a hybrid. Our "events" seem to be adjacent to
professional conferences such as the Applied Human Factors and Ergonomics (AHFE) conferences. Should ISSIP have its own for-fee
events? These are strong sources of revenue for many professional organizations.
Kevin Clark [21 Oct 22:26] Is this idea helpful? Reply
ISSIP does not have a participation (AKA membership fee) like other professional association (see compelling reasons why
here - https://issip.org/gratitude/) . However, a for-fee certification is much needed. And cuts across all three Hunt areas
growing resources (for-fee), new program and platform, and deepening participation.
Jim Spohrer [22 Oct 16:04] Helpfulness: 3.0 Reply
Treasure Hunt Moderator note from Kevin Clark: If you want to be identified with your comments as we get underway, please "sign" your post with
your name. We are updating the ISSIP email authorization list to include and in the database so this shows up automatically. This should be available
in three hours; Midday PT / mid-afternoon ET / early evening CET.
Kevin Clark [21 Oct 16:11] Is this idea helpful? Reply
Great call, Kevin! Thanks for the heads-up—looking forward to seeing the updates and having our names appear automatically. This will
definitely help keep the conversation clear and connected.
[21 Oct 16:16] Is this idea helpful? Reply
From Kevin Clark | CHAT GPT 5 SUMMARY & TOP FI VE THEMES
Here’s a concise summary and theme analysis of the “ISSIP Treasure Hunt – Growing Resources” discussion thread:
Summary The “Growing Resources” discussion centered on ways ISSIP can expand its capabilities, community impact, and value delivery through
innovative programs, collaborations, and technology. Participants contributed diverse ideas—ranging from AI-driven e"ciency to human-centered
ecosystem building and community-based learning models. Key initiatives highlighted include: • The Free ISSIP Onboarding Course (part of the 2025
AI Collaboration project). • The upcoming ISSIP Certification Program, led by Andrea Biancini. Contributors explored how to grow ISSIP’s reach and
resources through knowledge sharing, partnerships, and creative engagement formats such as podcasts and storytelling. The discussion also
reflected strong interest in connecting personal experiences, professional ecosystems, and digital tools to ISSIP’s mission of service innovation.
Top Five Themes
1.
Learning and Credentialing as Growth Engines Participants emphasized developing structured learning paths and certification programs to
onboard, train, and retain members. The new free course and planned credentialing curriculum were seen as scalable methods to grow both
knowledge capital and community participation. ________________________________________
2.
AI and Technology as Catalysts for Expansion Several contributors highlighted using AI/ML to: • Curate and organize ISSIP knowledge resources •
Automate outreach and engagement • Identify funding opportunities • Personalize events and community experiences This theme linked directly
to e"ciency and resource discovery. ________________________________________
3.
Community and Human Systems Martha Russell’s reflections on human dynamics (vision, collaboration, recognition, competition) framed the
need for empathy and social cohesion in service systems. Others echoed the importance of collaborative learning, shared projects, and personal
invitations to engage—showing that relationships and human motivation remain central to sustainable growth.
________________________________________
4.
Partnerships and Funding Models Participants proposed AI-enabled partnership mapping to identify companies, conferences, and sponsors
aligned with ISSIP’s mission. Discussions referenced the TSIA model—which uses memberships, sponsorships, and thought leadership—to illustrate
e!ective industry funding and ROI measurement for community-based organizations. ________________________________________
5.
Creative Engagement and Knowledge Sharing Mark Hiddleson’s “Tao of Innovation” concept introduced podcasting as a tool for leadership
development, culture-building, and community storytelling. This theme underscored how media and dialogue-based platforms can amplify ISSIP’s
reach, enhance inclusion, and strengthen learning networks. ________________________________________ Overall Insight The
thread reveals a hybrid growth vision for ISSIP—blending digital tools, human connection, structured learning, and creative engagement.
Participants collectively framed resource growth not only as funding or numbers, but as an expansion of knowledge ecosystems, social capital,
and collaborative innovation capacity.
Kevin Clark [21 Oct 19:29] Is this idea helpful? Reply
Update on your online identity here in Treasure Hunt: If you see the tab "My Account" at the top right of your screen (scroll all the way to the top) -
here you can add your name to your account along with your pre-populated email address.
Kevin Clark [21 Oct 22:28] Is this idea helpful? Reply
Thank you for the excellent summary.
Mark Hiddleson [21 Oct 23:17] Is this idea helpful? Reply
Kevin Clark | Anthropic Claude Sonnet 4.5 | Prompt: Please provide three proven strategies and accompanying actions that result in Growing
Resources in professional development not-for-profit organizations, including funding, volunteerism, and value-in-kind contributions.
Three Proven Strategies for Growing Resources in Professional Development Nonprofits
1.
Build a Diversified Corporate Partnership Model
The Strategy: Move beyond traditional sponsorships to create multi-dimensional corporate relationships that generate financial support, in-kind
contributions, and employee engagement.
Actions:
Design tiered partnership packages that bundle benefits like event sponsorships, job board access, speaking opportunities, and logo placement,
making it easier for companies to say yes to meaningful investment levels
Recruit employee volunteers as speakers, mentors, and workshop leaders from partner companies, positioning this as professional development for
their sta! while reducing your programming costs
Negotiate in-kind contributions such as free venue space, technology platforms (Zoom licenses, learning management systems), catering for events,
or pro bono services (legal, accounting, marketing) as part of partnership agreements
Create "executive councils" or corporate advisory boards where partner companies pay annual fees for exclusive networking access to peers and
input on industry trends, generating unrestricted revenue
Develop workplace learning programs that you deliver to corporate partners' employees for a fee, creating earned revenue while expanding your
reach and demonstrating value
Why it works: Companies increasingly want deeper relationships than transactional sponsorships. Multi-benefit partnerships are stickier, generate
more total value, and open doors to various resource streams from a single relationship.
1.
Activate Member-Driven Fundraising and Resource Development
The Strategy: Transform your membership base from passive recipients into active contributors who recruit others, give financially, and leverage their
networks for resources.
Actions:
Launch a "member-get-member" referral program with incentives (membership extensions, event credits, recognition) for bringing in new members,
essentially creating a volunteer sales force
Implement tiered giving campaigns (annual fund, scholarship funds, program endowments) that start with modest asks ($25-$100) and clearly show
impact, making it natural for members to contribute beyond dues
Create volunteer "ambassador" roles where passionate members represent the organization at conferences, lead outreach to potential corporate
partners, or recruit board members from their networks
Establish "giving circles" or a"nity groups where members pool small donations for specific initiatives like scholarships or research projects, creating
collective impact and peer influence
Develop a "skills-based volunteering" marketplace where members can contribute specific expertise (graphic design, web development, research,
writing) on discrete projects, making it easy to say yes to helping
Train members to make introductions through structured "connector programs" where you provide email templates and talking points for members
to introduce you to potential funders, partners, or in-kind donors in their networks
Why it works: Your members are your best advocates and have networks you'll never access on your own. Small contributions from many people
create sustainable revenue and reduce dependence on a few large funders.
1.
Develop Earned Revenue Streams from Your Expertise
The Strategy: Monetize your knowledge, content, and community access through products and services that generate unrestricted revenue while
advancing your mission.
Actions:
Create premium or corporate membership tiers ($500-$5,000+) that o!er exclusive benefits like executive roundtables, private consultations, salary
data access, or early registration for high-demand programs
Package and sell digital content such as on-demand courses, toolkits, templates, certification programs, or recorded webinar series that members
and non-members can purchase
O!er consulting or advisory services where your sta! provide customized guidance to organizations on professional development strategy,
benchmarking, or program design for a fee
License your content and curriculum to other organizations, associations, or educational institutions that want to deliver your programs to their
audiences
Host paid premium events like executive retreats, intensive workshops, or certification programs at higher price points than standard programming,
creating revenue while serving specialized needs
Negotiate royalties or a"liate revenue from products, books, or services you recommend to members, creating passive income streams
Why it works: Earned revenue reduces dependence on charitable giving and provides unrestricted funds for innovation and operations. It also extends
your reach beyond your core membership while demonstrating market value for your expertise.
Overall cross-cutting principle: Track and communicate ROI religiously. Whether it's corporate partners, individual donors, or volunteers, people invest
resources when they see clear evidence of impact. Develop simple metrics (members served, careers advanced, skills gained) and share success
stories consistently to build the case for continued and increased support.
Kevin Clark [22 Oct 00:56] Is this idea helpful? Reply
We are primarily focused on the US, and our activities are predominantly online. Is this becoming a limitation? Perhaps it’s time to consider how we
can establish a more substantial presence in the physical world. One idea could be to organise an annual conference or in-person event to bring our
community together. Alternatively, we could participate in an existing event, such as SDS 2025 or IEEE conferences. Partnering with established
platforms might allow us to explore new opportunities, broaden our reach, and engage more directly with other networks.
The question is, how do we transition into the physical world? ISSIP brings together a fascinating and diverse mix of individuals from academia,
industry, and public service. However, we risk becoming too confined to our digital channels. While online collaboration has its advantages, it can also
limit spontaneity, depth of dialogue, and the sense of shared purpose that face-to-face interaction can generate.
If we genuinely want to encourage broader engagement, we may need to rethink our communication channels. Are our current platforms reaching
beyond our inner circle? Are they inclusive and engaging enough for new voices? Expanding our presence into hybrid or in-person spaces could help
us connect with those who might not otherwise engage online, including practitioners, policymakers, and even sceptics of the digital-first model.
The next step is to start small with a joint session, a workshop, or a satellite event at an existing conference. From there, we can build momentum
toward something larger and more permanent. It’s about finding the right balance between global connectivity and local grounding, ensuring that
ISSIP continues to evolve as a living, inclusive, and outward-looking community.
Shaun West [22 Oct 05:15] Is this idea helpful? Reply
Shaun, thoughtful. Knowing each other better would be strengthened by "expanding our presence into hybrid or in-person spaces" and
"reaching beyond our inner circle" ... "ensuring that ISSIP continues to evolve as a living, inclusive, and outward-looking community."
Kevin Clark [22 Oct 06:01] Is this idea helpful? Reply
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My AccountSign Out
Growing ResourcesGrowing ResourcesGrowing ResourcesGrowing Resources
with Ammar Rayes
Welcome to the Online Brainstorming Discussion: “Growing Resources”
We are excited to have you join this collaborative space moderated by Mark Ammar Rayes. This thread is dedicated to generating and sharing
innovative ideas on how we can expand and enhance our available resources—whether they be knowledge-based, financial, technological, or
community-driven.
Please feel free to introduce yourself. Share your ideas, suggestions, or experiences related to resource growth. Engage with others by
commenting on or building upon their contributions.
Let’s work together to spark meaningful conversations and actionable outcomes.
[20 Oct 21:19] Is this idea helpful? Reply
I am Dr. Christine Ouyang, Distinguished Engineer at IBM working on AI applications. I am also ISSIP Ambassador Lead.
Christine Ouyang [21 Oct 15:32] Is this idea helpful? Reply
Hi Dr. Ouyang, it's a pleasure to connect with you! Your work at IBM on AI applications and your leadership as ISSIP
Ambassador Lead are truly inspiring. I served as a Distinguished Engineer at Cisco for over 10 years and am now with
Celestica, continuing to focus on innovation and impactful technology. I’d love to connect and explore ways we can
collaborate to further ISSIP’s mission and community.
[21 Oct 15:45] Is this idea helpful? Reply
Thanks to everyone who has joined the “Growing Resources” discussion so far! We’re now looking for your contributions on how to grow resources—in
any form. That could mean: • Innovative ideas • Financial or funding strategies • Community-building approaches • Ways to grow knowledge or
networks • Leveraging technology or tools
Think big—the sky’s the limit!
Please share your thoughts, however early-stage or experimental they may be. And don’t hesitate to build on someone else’s idea. This is a
collaborative space where every contribution can spark the next big breakthrough.
[21 Oct 14:40] Is this idea helpful? Reply
ISSIP is actively expanding its resources to support community growth and engagement. Two key initiatives are underway:
1.
Free ISSIP On-boarding Course: Free course is being designed to help onboard and orient new participants to ISSIP’s mission and activities. Early
versions created by students as part of the 2025 AI Collaboration project are available to explore here: https://issip.org/2025-aicollab-course-for-
onboarding-participants/
2.
ISSIP Certification Program (for-fee): a credentialing program (being developed) to formally recognize service innovation competencies and
contributions. This e!ort is being led by Andrea Biancini, and you can read more about the announcement and goals here:
https://issip.org/andrea-biancini-to-lead-issip-credentialing-curriculum-design/
These new learning and credentialing pathways are part of ISSIP’s commitment to providing valuable, scalable resources that enable deeper
participation and professional growth across the global community.
[21 Oct 15:03] Is this idea helpful? Reply
Since "Service Science" is a diverse portfolio of knowledge, is there room for development of more than one certification that are deep-
dives into the discipline along with the topline credentialing program in development? O!ers additional opportunities for engagement
and ISSIP revenue. Example of multiple certifications (400 here): https://www.ieee.org/education-career/continue-your-education/ieee-
credentialing-program | Example of a single certification program: https://www.pdma.org/page/certification-central
Kevin Clark [21 Oct 22:21] Is this idea helpful? Reply
Hello Ammar, Great to meet you! I like the idea of mixing communities and building assets through interactions. My college class did this by adding
harms and benefits analysis of a survey by ISSIP. We also did a project that identified inventions that had harms and benefits. It was fascinating and a
good way to build ISSIP content and excitement around the ISSIP community and engaging with it.
Debra Satterfielf [21 Oct 15:32] Is this idea helpful? Reply
That sounds like a fantastic project—tying harms and benefits analysis to ISSIP's work is a smart way to deepen engagement and
surface meaningful insights. I love the idea of building community through shared content and real-world applications like that. Would
love to hear more about your project and how we might build on it to grow ISSIP's impact together! Please share your contact info. Thank
you.
[21 Oct 15:42] Is this idea helpful? Reply
An idea could be to BUILD on the good work by the 2023 CSU LB students -- dozens of short video clips illustrations of
historical service innovations, how/when and by whom they came about with good recap of benefits and cautionary
narratives to recognize that harms could also occur. a possible nexxt step: identify those harms, mitgating strategies and
institutional agreements put in place to regulate and steer toward benefit - same innovations -- updated to where they are
today -- with NEW pro/con assessments.
Michele Carroll [22 Oct 01:04] Is this idea helpful? Reply
AI /ML can help ISSIP grow its resources by improving e"ciency, engagement, and innovation. Here’s how:
1.
Grow membership: with smart outreach and personalized content
2.
Curate knowledge: automatically and make it easier to find
3.
Support research: by identifying trends and speeding up analysis
4.
Find funding: with AI tools for proposal writing and grant matching
5.
Improve events: using data to plan and personalize
6.
Strengthen community: with tools for inclusion and engagement
[21 Oct 15:36] Is this idea helpful? Reply
Maybe each of these opportunities for AI /ML positive impact on ISSIP resources could be allocated to a student (AI Collab) project --
ideally with benefit for a paying industry 'sponsor' -- e.g. 'Package up' the course around tools for inclusion and engagement and have
ISSIP mentors, leaders, ambassadors deliver the coaching or instruction to the sponsor teams. (and the toolkit and course stays in an
ISSIP library) (michele c)
Michele Carroll [22 Oct 01:07] Is this idea helpful? Reply
Hi - My experience in understanding, designing and managing service systems has taken a long and winding path. Initially at the headwaters of the
consumer service chain with the Pillsbury Company when few pioneered food labeling (imagine eating packaged foods whose ingredients were
mystery!!), I evolved through the national agricultural research enterprise and advanced manufacturing sciences into interdisciplinary research on the
human side of information technologies. The service systems of the research enterprise extend to a broad ecosystem of students and technicians in
the labs, hierarchies of scientists who direct them and obtain and manage resource acquisition and reporting, organizations whose executives and
accountants prioritize and distribute resources, policy makers, and users of the results – the marketplace of enterprises, information brokers, and the
public. There are many feedback loops across these ecosystems. My professional activities have given me the opportunity to guide such service
systems in early biotech, microelectronics, information sciences, advanced manufacturing, retail operations, high bandwidth communications, human-
centered information technologies, and – now – classical and jazz chamber music in the mountains. Even with extensive experience behind me, I have
many questions.
Martha Russell [21 Oct 15:44] Is this idea helpful? Reply
Thank you for sharing your incredible journey—what a rich and fascinating path through so many layers of service systems and
innovation! I’d love to hear more about the feedback loops you mentioned across these ecosystems. Could you briefly summarize a few
of the key ones you’ve observed or found most impactful?
[21 Oct 15:47] Is this idea helpful? Reply
Interesting in retrospect - the common issues are largely human issues: vision, cooperation, collaboration, competition,
recognition, appreciation, jealousy, we-they barriers, and reward systems. I think of this in the role of a catalyst, and as I
passed the torch of my Stanford experiences, I described this at three levels: questions, processes and results.
https://mediax.stanford.edu/programs/
Martha Russell [21 Oct 15:59] Is this idea helpful? Reply
Meant to leave my identify here - Martha Russell.
Martha Russell [21 Oct 15:51] Is this idea helpful? Reply
Thank you Martha and great to meet you virtually. Will love to connect when you have time. [email protected].
[21 Oct 15:58] Is this idea helpful? Reply
Wow, Martha! What a resource is your knowledge base! Maybe we need to construct a 'digital Martha,' to answer questions in each of
those zones :)
Michele Carroll [22 Oct 01:09] Is this idea helpful? Reply
To secure funding from industry, ISSIP can leverage AI to identify companies and industry conferences that align with its mission, then target them
with tailored partnership proposals. By showcasing how ISSIP connects organizations with qualified engineers, researchers, and thought leaders in
service innovation, it can demonstrate immediate value to potential sponsors. AI tools can help match ISSIP’s expertise with industry needs, track
emerging trends, and personalize outreach to decision-makers. Sponsoring ISSIP events or collaborating on research initiatives allows companies to
tap into a vibrant community of talent and innovation, creating win-win opportunities for funding and impact.
[21 Oct 15:57] Is this idea helpful? Reply
Taken to the level of person-to-person, this could be initiated through personal contacts: invitations to individuals to participate - that
result in wanting to do/learn more - that result in pitches to company and conference leaders to contribute funding - that yields benefits
to the individuals who become champions their realms..
Martha Russell [21 Oct 16:05] Is this idea helpful? Reply
Hi, I’m Mark Hiddleson, Founder of Specialized Storage Solutions. I help companies design smarter, safer, and more e"cient warehouse systems while
exploring new ways to drive innovation and culture. I'm also the author of the Tao of Pizza, and host The Tao of Pizza Podcast, where I dive into
leadership, creativity, and the art of building great businesses. Thank you for setting this up and inviting me to the party!
Below is an idea I'm developing for Roundtable forums and presentations. at industry events.
Executive summary of presentation
Working Session Title:
The Tao of Innovation: Podcast Power for Unlocking Potential, Elevating Teams, and Building Resilient Networks
Type of Session: Discussion Forum
Topic Category: People | Processes | Technology & Data
Session Description: Discover how podcasts can unlock potential, elevate teams, and strengthen resilient innovative networks. In this interactive
discussion, we’ll explore how listening to, hosting, and sharing podcasts drive leadership development, operational insights, and digital transformation.
Join peers and practitioners to exchange strategies, expand networks, and uncover how podcasts foster innovation, inclusion, and sustainable growth.
Three Participant Take-aways: -Discover practical strategies for leveraging podcasts to enhance team development, leadership retention, and DEI
awareness. -Identify how podcasts accelerate operational e"ciency, resilience, and sustainability through shared best practices. -Apply podcasting as
a digital transformation tool to benchmark performance, strengthen networks, and drive continuous learning.
This is a link to a Google Doc to a presentation outline and case study specific to the Warehousing and Logistics Industry.
https://docs.google.com/document/d/1dAG3botVZCtcoAgXivzP_gyGXRKpvWjn0ckyGkBHIYM/edit?usp=sharing
Mark Hiddleson [21 Oct 16:04] Is this idea helpful? Reply
Hi Mark, thanks for sharing—this sounds like a fantastic and timely session! I really love the take-aways, especially the focus on
discovering and applying podcast strategies to elevate teams and drive innovation. The intersection of leadership, culture, and practical
tech is powerful. I’m looking forward to diving into the Google Doc and learning more about how this applies to warehousing and logistics.
Great work!
[21 Oct 16:08] Is this idea helpful? Reply
Thank you for your comment. I'll also include a link to my author site. www.taoofpizza.com. I look forward to any questions,
comments or recommendations. We have applied to present this at WERC 2026 National Conference in May 2026 in
Jacksonville, FL. https://werc.org/
Mark Hiddleson [21 Oct 20:50] Is this idea helpful? Reply
Agree. This sparks the thought that ISSIP can have a hub of educational o!erings that have been reviewed by ISSIP and
accredited by ISSIP yet o!ered by third parties. Will cross-post this comment since it also points to a potential new revenue
source to support our mission.
Kevin Clark [22 Oct 12:06] Is this idea helpful? Reply
Kevin, I wasn't sure which "bucket" to choose on the Treasure Hunt. I love the word resource, so I chose this.
Thank you for a"rming, and mentioning that. I will follow up on the rev stream thread.
Mark Hiddleson [22 Oct 17:45] Is this idea helpful? Reply
My email is [email protected]
Mark Hiddleson [21 Oct 20:44] Is this idea helpful? Reply
Mark - maybe you could be interviewing a series of ISSIP icons -- ambassadors, leaders, authors ... and build a collection of their stories
we could house on website / publishing platform....
Michele Carroll [22 Oct 01:11] Is this idea helpful? Reply
Hi Mark - interested in becoming the "Lex Fridman" of service innovation? Might be fun :-)
Jim Spohrer [22 Oct 16:01] Helpfulness: 3.0 Reply
I love Lex! I haven't seen a lot of episodes, but we think along similar lines. Holistic Thinking and problem solving
is what i would name it. Thank you for the compliment. I love the inspiration. My homework is to check out a Lex
highlight reel and look at the ISSIP icons Michele mentioned, and start some podcast guest outreach. Thank you
again for including me in this project. It's the first time I've been involved in something like this digitally.
Mark Hiddleson
Mark Hiddleson [22 Oct 17:43] Is this idea helpful? Reply
TSIA (Technology & Services Industry Association) secures funding from the industry primarily through memberships, sponsorships, and events.
Companies pay to become members, gaining access to TSIA’s research, benchmarking data, and expert advisory services tailored to their specific
business challenges. TSIA also hosts conferences and webinars where industry partners sponsor sessions, showcase solutions, and engage directly
with target audiences. By consistently delivering high-value insights and facilitating thought leadership platforms, TSIA attracts ongoing financial
support from tech and service organizations looking to stay competitive and connected
[21 Oct 16:04] Is this idea helpful? Reply
Would you describe, please, how TSIA is involved in the transfer of insights from the participating individuals to the membership and
sonship organizations? And insights you may have about how the members and sponsors evaluate the ROI on their funding?
Martha Russell [21 Oct 16:09] Is this idea helpful? Reply
As I understand (and my info may not be up to date), TSIA facilitates the transfer of insights from individual participants to
its broader membership and sponsor organizations through structured research, benchmarking studies, and interactive
member communities. Insights gathered from working sessions, member inquiries, and events are synthesized into reports,
frameworks, and best practices that are shared across the TSIA network.
As for evaluating ROI, members and sponsors often assess their return based on measurable improvements in key
performance metrics (e.g., revenue growth, service e"ciency, customer retention), this is the key, as well as the strategic
value of access to benchmarking data, thought leadership, and peer collaboration. Regular engagement and outcomes
tracking help ensure that the value delivered aligns with their investment.
[21 Oct 16:14] Is this idea helpful? Reply
Should ISSIP consider a membership fee? It is currently a sponsorship model and could be a hybrid. Our "events" seem to be adjacent to
professional conferences such as the Applied Human Factors and Ergonomics (AHFE) conferences. Should ISSIP have its own for-fee
events? These are strong sources of revenue for many professional organizations.
Kevin Clark [21 Oct 22:26] Is this idea helpful? Reply
ISSIP does not have a participation (AKA membership fee) like other professional association (see compelling reasons why
here - https://issip.org/gratitude/) . However, a for-fee certification is much needed. And cuts across all three Hunt areas
growing resources (for-fee), new program and platform, and deepening participation.
Jim Spohrer [22 Oct 16:04] Helpfulness: 3.0 Reply
Treasure Hunt Moderator note from Kevin Clark: If you want to be identified with your comments as we get underway, please "sign" your post with
your name. We are updating the ISSIP email authorization list to include and in the database so this shows up automatically. This should be available
in three hours; Midday PT / mid-afternoon ET / early evening CET.
Kevin Clark [21 Oct 16:11] Is this idea helpful? Reply
Great call, Kevin! Thanks for the heads-up—looking forward to seeing the updates and having our names appear automatically. This will
definitely help keep the conversation clear and connected.
[21 Oct 16:16] Is this idea helpful? Reply
From Kevin Clark | CHAT GPT 5 SUMMARY & TOP FI VE THEMES
Here’s a concise summary and theme analysis of the “ISSIP Treasure Hunt – Growing Resources” discussion thread:
Summary The “Growing Resources” discussion centered on ways ISSIP can expand its capabilities, community impact, and value delivery through
innovative programs, collaborations, and technology. Participants contributed diverse ideas—ranging from AI-driven e"ciency to human-centered
ecosystem building and community-based learning models. Key initiatives highlighted include: • The Free ISSIP Onboarding Course (part of the 2025
AI Collaboration project). • The upcoming ISSIP Certification Program, led by Andrea Biancini. Contributors explored how to grow ISSIP’s reach and
resources through knowledge sharing, partnerships, and creative engagement formats such as podcasts and storytelling. The discussion also
reflected strong interest in connecting personal experiences, professional ecosystems, and digital tools to ISSIP’s mission of service innovation.
Top Five Themes
1.
Learning and Credentialing as Growth Engines Participants emphasized developing structured learning paths and certification programs to
onboard, train, and retain members. The new free course and planned credentialing curriculum were seen as scalable methods to grow both
knowledge capital and community participation. ________________________________________
2.
AI and Technology as Catalysts for Expansion Several contributors highlighted using AI/ML to: • Curate and organize ISSIP knowledge resources •
Automate outreach and engagement • Identify funding opportunities • Personalize events and community experiences This theme linked directly
to e"ciency and resource discovery. ________________________________________
3.
Community and Human Systems Martha Russell’s reflections on human dynamics (vision, collaboration, recognition, competition) framed the
need for empathy and social cohesion in service systems. Others echoed the importance of collaborative learning, shared projects, and personal
invitations to engage—showing that relationships and human motivation remain central to sustainable growth.
________________________________________
4.
Partnerships and Funding Models Participants proposed AI-enabled partnership mapping to identify companies, conferences, and sponsors
aligned with ISSIP’s mission. Discussions referenced the TSIA model—which uses memberships, sponsorships, and thought leadership—to illustrate
e!ective industry funding and ROI measurement for community-based organizations. ________________________________________
5.
Creative Engagement and Knowledge Sharing Mark Hiddleson’s “Tao of Innovation” concept introduced podcasting as a tool for leadership
development, culture-building, and community storytelling. This theme underscored how media and dialogue-based platforms can amplify ISSIP’s
reach, enhance inclusion, and strengthen learning networks. ________________________________________ Overall Insight The
thread reveals a hybrid growth vision for ISSIP—blending digital tools, human connection, structured learning, and creative engagement.
Participants collectively framed resource growth not only as funding or numbers, but as an expansion of knowledge ecosystems, social capital,
and collaborative innovation capacity.
Kevin Clark [21 Oct 19:29] Is this idea helpful? Reply
Update on your online identity here in Treasure Hunt: If you see the tab "My Account" at the top right of your screen (scroll all the way to the top) -
here you can add your name to your account along with your pre-populated email address.
Kevin Clark [21 Oct 22:28] Is this idea helpful? Reply
Thank you for the excellent summary.
Mark Hiddleson [21 Oct 23:17] Is this idea helpful? Reply
Kevin Clark | Anthropic Claude Sonnet 4.5 | Prompt: Please provide three proven strategies and accompanying actions that result in Growing
Resources in professional development not-for-profit organizations, including funding, volunteerism, and value-in-kind contributions.
Three Proven Strategies for Growing Resources in Professional Development Nonprofits
1.
Build a Diversified Corporate Partnership Model
The Strategy: Move beyond traditional sponsorships to create multi-dimensional corporate relationships that generate financial support, in-kind
contributions, and employee engagement.
Actions:
Design tiered partnership packages that bundle benefits like event sponsorships, job board access, speaking opportunities, and logo placement,
making it easier for companies to say yes to meaningful investment levels
Recruit employee volunteers as speakers, mentors, and workshop leaders from partner companies, positioning this as professional development for
their sta! while reducing your programming costs
Negotiate in-kind contributions such as free venue space, technology platforms (Zoom licenses, learning management systems), catering for events,
or pro bono services (legal, accounting, marketing) as part of partnership agreements
Create "executive councils" or corporate advisory boards where partner companies pay annual fees for exclusive networking access to peers and
input on industry trends, generating unrestricted revenue
Develop workplace learning programs that you deliver to corporate partners' employees for a fee, creating earned revenue while expanding your
reach and demonstrating value
Why it works: Companies increasingly want deeper relationships than transactional sponsorships. Multi-benefit partnerships are stickier, generate
more total value, and open doors to various resource streams from a single relationship.
1.
Activate Member-Driven Fundraising and Resource Development
The Strategy: Transform your membership base from passive recipients into active contributors who recruit others, give financially, and leverage their
networks for resources.
Actions:
Launch a "member-get-member" referral program with incentives (membership extensions, event credits, recognition) for bringing in new members,
essentially creating a volunteer sales force
Implement tiered giving campaigns (annual fund, scholarship funds, program endowments) that start with modest asks ($25-$100) and clearly show
impact, making it natural for members to contribute beyond dues
Create volunteer "ambassador" roles where passionate members represent the organization at conferences, lead outreach to potential corporate
partners, or recruit board members from their networks
Establish "giving circles" or a"nity groups where members pool small donations for specific initiatives like scholarships or research projects, creating
collective impact and peer influence
Develop a "skills-based volunteering" marketplace where members can contribute specific expertise (graphic design, web development, research,
writing) on discrete projects, making it easy to say yes to helping
Train members to make introductions through structured "connector programs" where you provide email templates and talking points for members
to introduce you to potential funders, partners, or in-kind donors in their networks
Why it works: Your members are your best advocates and have networks you'll never access on your own. Small contributions from many people
create sustainable revenue and reduce dependence on a few large funders.
1.
Develop Earned Revenue Streams from Your Expertise
The Strategy: Monetize your knowledge, content, and community access through products and services that generate unrestricted revenue while
advancing your mission.
Actions:
Create premium or corporate membership tiers ($500-$5,000+) that o!er exclusive benefits like executive roundtables, private consultations, salary
data access, or early registration for high-demand programs
Package and sell digital content such as on-demand courses, toolkits, templates, certification programs, or recorded webinar series that members
and non-members can purchase
O!er consulting or advisory services where your sta! provide customized guidance to organizations on professional development strategy,
benchmarking, or program design for a fee
License your content and curriculum to other organizations, associations, or educational institutions that want to deliver your programs to their
audiences
Host paid premium events like executive retreats, intensive workshops, or certification programs at higher price points than standard programming,
creating revenue while serving specialized needs
Negotiate royalties or a"liate revenue from products, books, or services you recommend to members, creating passive income streams
Why it works: Earned revenue reduces dependence on charitable giving and provides unrestricted funds for innovation and operations. It also extends
your reach beyond your core membership while demonstrating market value for your expertise.
Overall cross-cutting principle: Track and communicate ROI religiously. Whether it's corporate partners, individual donors, or volunteers, people invest
resources when they see clear evidence of impact. Develop simple metrics (members served, careers advanced, skills gained) and share success
stories consistently to build the case for continued and increased support.
Kevin Clark [22 Oct 00:56] Is this idea helpful? Reply
We are primarily focused on the US, and our activities are predominantly online. Is this becoming a limitation? Perhaps it’s time to consider how we
can establish a more substantial presence in the physical world. One idea could be to organise an annual conference or in-person event to bring our
community together. Alternatively, we could participate in an existing event, such as SDS 2025 or IEEE conferences. Partnering with established
platforms might allow us to explore new opportunities, broaden our reach, and engage more directly with other networks.
The question is, how do we transition into the physical world? ISSIP brings together a fascinating and diverse mix of individuals from academia,
industry, and public service. However, we risk becoming too confined to our digital channels. While online collaboration has its advantages, it can also
limit spontaneity, depth of dialogue, and the sense of shared purpose that face-to-face interaction can generate.
If we genuinely want to encourage broader engagement, we may need to rethink our communication channels. Are our current platforms reaching
beyond our inner circle? Are they inclusive and engaging enough for new voices? Expanding our presence into hybrid or in-person spaces could help
us connect with those who might not otherwise engage online, including practitioners, policymakers, and even sceptics of the digital-first model.
The next step is to start small with a joint session, a workshop, or a satellite event at an existing conference. From there, we can build momentum
toward something larger and more permanent. It’s about finding the right balance between global connectivity and local grounding, ensuring that
ISSIP continues to evolve as a living, inclusive, and outward-looking community.
Shaun West [22 Oct 05:15] Is this idea helpful? Reply
Shaun, thoughtful. Knowing each other better would be strengthened by "expanding our presence into hybrid or in-person spaces" and
"reaching beyond our inner circle" ... "ensuring that ISSIP continues to evolve as a living, inclusive, and outward-looking community."
Kevin Clark [22 Oct 06:01] Is this idea helpful? Reply
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My AccountSign Out
HBR's 10 Must Reads on Nonprofits and the Social Sectors (featuring "What Business Can Learn from Nonprofits" by Peter F. Drucker) Paperback –
May 14, 2019 - https://www.amazon.com/HBRs-Reads-Nonprofits-Social-Sectors/dp/1633696901 -
Nonprofits and the social sectors are taking on an increasing share of the world's most vital work. Make sure your organization is ready for the
challenge.
If you read nothing else on nonprofits and the social sectors, read these 10 articles. We've combed through hundreds of Harvard Business Review
articles and selected the most important ones to help you align your organization's mission and strategy, deliver immediate impact, and create
lasting change.
This book will inspire you to:
Kevin Clark [22 Oct 06:09] Is this idea helpful? Reply
How Nonprofits Get Really Big - https://ssir.org/articles/entry/how_nonprofits_get_really_big
Kevin Clark [22 Oct 06:12] Is this idea helpful? Reply
Kevin Clark | Open AI Chat GPT 5 | Top Ten List from Day One
Thanks to everyone who contributed to the first day of the ISSIP Treasure Hunt!
Here’s a synthesized Top 10 from Day One (all three threads). Closely related ideas are grouped and ranked by how often they appeared (and how
many di!erent people reinforced them). I also note representative examples so you can trace them back quickly.
1.
AI for Service Innovation (frameworks, tools, & responsible use) o GeoAI at Cisco; AI for volunteer matching & onboarding; “service-first” AI
framework; governance beyond ethics; Responsible GenAI; bridging AI/data with service design. o Examples: Warner diGooijer, Shaun West, Mike
Wing, Martha Russell, Jim Spohrer, Haluk Demirkan.
2.
Learning & Credentialing Pathways (courses, certification, micro-credentials) o Free onboarding course; for-fee certification; questions about
multiple tracks; authoritative learning hub (TED/LinkedIn-like). o Examples: Jim Spohrer (course/cert), Kevin Clark (multi certs), Warner
(authoritative sources).
3.
Platformization & Digital Twins (ISSIP as an always-on, intelligent platform) o Reimagining ISSIP as a value-exchange platform; digital twins of
leaders/roles; AI-enabled knowledge services on ISSIP.org. o Examples: Mike Wing (platform), Haluk Demirkan (digital twin POC), Michele Carroll
(mini digi-twins, interviews).
4.
Partnerships & Funding Models (memberships, sponsorships, hybrid revenue) o TSIA model; corporate partnerships; potential membership fees;
for-fee events; industry sponsorships; accredited third-party o!erings. o Examples: Kevin Clark (fees/events/accreditation), Martha Russell (ROI),
contributors on TSIA.
5.
Storytelling & Speakers (speaker bureau, podcasts, narrative visibility) o Speakers bureau + surveys; “stories, stories, stories”; podcast series with
ISSIP icons; build bite-/meal-sized narratives. o Examples: Jim Spohrer (Speakers001/002), Martha Russell (stories), Mark Hiddleson (podcast),
Michele Carroll (interviews).
6.
Volunteer Systems & Motivation (matching, recognition, time-smart roles) o AI matching; micro-tasks; recognition ladders; “don’t treat volunteers
like employees”; ambassador roles. o Examples: Jim Spohrer (AI helpers), Haluk Demirkan (volunteer challenge), Kevin Clark (Red Cross
research), multiple replies.
7.
Gamification of Programs & Participation o Gamify existing/future programs; quizzes/clever teases to nudge first steps and deepen engagement.
o Examples: Jim Spohrer (Idea_Programs&Platform001; Quiz), Michele Carroll (strong yes), thread prompts.
8.
In-Person / Hybrid Engagement (local chapters & conference tie-ins) o Regional meetups (DACH, Mexico); annual or satellite events with
SDS/IEEE; restore spontaneity & depth via face-to-face. o Examples: Michele Carroll (regional), Shaun West (hybrid/physical), multiple agrees.
9.
On-Ramps & Participation Pathways (handbook, SIGs, onboarding journeys) o ISSIP Handbook; SIGs; clear ladders from passive → leader; “first-
step” friction removal. o Examples: Jim Spohrer (Handbook, pathways), early post summarizing how to move from observer to co-creator.
10.
Governance & Service Design Bridges (making AI inclusive & value-driven) o Governance structures (beyond ethics); connect AI/data
communities with service design to reduce barriers and keep human-centered value in focus. o Examples: Shaun West (governance + service
design), Martha Russell (value components), Jim Spohrer (TSRDM pointer).
Keep going here on Day Two!
Kevin Clark [22 Oct 13:36] Is this idea helpful? Reply
Hi, Adam here - currently obsessing how service-dominant logic can be "improved" to systematically drive innovation, sales and growth.
One tool I've been finding really useful recently - to simplify my thoughts, gather insights, and generating di!erent type of content - is Google's
NotebookLM. It's can take in a variety of sources, eg research papers I've found and/or my own "progress economy" web pages, and generate
Mindmaps, quizzes, short videos, a variety of audio podcasts (with two hosts deep diving, or debating provided content, for example), etc.
I'm sure there's a wealth of ISSIP, and members, content that could benefit from being presented in di!erent styles, and di!erent way of engagement.
Adam Tacy [22 Oct 15:39] Is this idea helpful? Reply
for example, it turned this long page of content https://theprogresseconomy.com/what-is-innovation/ into this 6 minute 2 person debate:
https://notebooklm.google.com/notebook/db42eeb4-d211-47b7-93ec-d3236da223c3?artifactId=99755191-2a24-4538-b98b-e674c0d280b6
(like any LLM it still hallucinates sometimes, misinterprets parts, or goes o! on a not entirely correct tangent, but it's not too bad in
making content more engaging and seemingly improves week on week).
Adam Tacy [22 Oct 15:51] Is this idea helpful? Reply
Agree. This multimodal thinking and gamification is useful for driving interest and engagement.
Kevin Clark [22 Oct 19:05] Is this idea helpful? Reply
Hi Adam Tacy, thanks for your comments. Also check out this TSRDM initiative that Marcus Warg is leading:
https://www.ifsd.hamburg/TRANSLATIONAL-SERVICE-RESEARCH-AND-DESIGN-METHODOLOGY-TSRDM/
Jim Spohrer [22 Oct 20:08] Helpfulness: 0.0 Reply
As we approach the end of the ISSIP Treasure Hunt, with Gratitude to all those who help ISSIP with talent, time, and donations -
https://issip.org/gratitude/
Jim Spohrer [23 Oct 01:35] Helpfulness: 0.0 Reply
Thank you to everyone who participated in this ISSIP Treasure Hunt. The hunt is now over. We will be sharing results of what we've discovered ana
shared with each other in the days and weeks ahead. Gratitude for the opportunity to host this from the platformUX team, home of Treasure Hunt,
and a member of the Content Evolution federation. Ever onward / Kevin Clark
Kevin Clark [23 Oct 03:02] Is this idea helpful? Reply
CommentCommentCommentComment****
Accepts markdown.
Choose the right problem to solve
Understand when the best practices of for-profits don't apply
Assemble an engaged and goal-driven board of directors
Make the most of for-profit initiatives and corporate partnerships
Drive demand, scale up, and be ready to change course
Learn from the success stories of the world's most respected nonprofit leaders
This collection of articles includes "Lofty Missions, Down-to-Earth Plans," by V. Kasturi Rangan; "What Business Can Learn from Nonprofits," by Peter F. Drucker; "Life's Work: An Interview with Desmond Tutu"; "Are You Solving the Right Problem?" by Dwayne Spradlin; "Life's Work: An Interview with George Mitchell"; "Enterprising Nonprofits," by J. Gregory Dees; "Life's Work: An Interview with Wynton Marsalis"; "State Street's CEO on Creating Employment for At-Risk Youths," by Joseph Hooley; "Life's Work: An Interview with Salman Khan"; "Do Better at Doing Good," by V. Kasturi Rangan, Sohel Karim, and Sheryl K. Sandberg; "AEI's President on Measuring the Impact of Ideas," by Arthur C. Brooks; "Life's Work: An Interview with Michelle Bachelet"; "The New Work of the Nonprofit Board," by Barbara E. Taylor, Richard P. Chait, and Thomas P. Holland; "Life's Work: An Interview with Bill T. Jones"; "Reaching the World's Poorest Consumers," by Muhammad Yunus, Frederic Dalsace, David Menasce, and Benedicte Faivre-Tavignot; "Life's Work: An Interview with Muhammad Yunus"; and "Audacious Philanthropy: Lessons from 15 World-Changing Initiatives," by Susan Wolf Ditkoff and Abe Grindle.
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2025, Platform UX • Code by Mindtonic MediaMindtonic MediaMindtonic MediaMindtonic Media • Made with in Asheville, NC
May 14, 2019 - https://www.amazon.com/HBRs-Reads-Nonprofits-Social-Sectors/dp/1633696901 -
Nonprofits and the social sectors are taking on an increasing share of the world's most vital work. Make sure your organization is ready for the
challenge.
If you read nothing else on nonprofits and the social sectors, read these 10 articles. We've combed through hundreds of Harvard Business Review
articles and selected the most important ones to help you align your organization's mission and strategy, deliver immediate impact, and create
lasting change.
This book will inspire you to:
Kevin Clark [22 Oct 06:09] Is this idea helpful? Reply
How Nonprofits Get Really Big - https://ssir.org/articles/entry/how_nonprofits_get_really_big
Kevin Clark [22 Oct 06:12] Is this idea helpful? Reply
Kevin Clark | Open AI Chat GPT 5 | Top Ten List from Day One
Thanks to everyone who contributed to the first day of the ISSIP Treasure Hunt!
Here’s a synthesized Top 10 from Day One (all three threads). Closely related ideas are grouped and ranked by how often they appeared (and how
many di!erent people reinforced them). I also note representative examples so you can trace them back quickly.
1.
AI for Service Innovation (frameworks, tools, & responsible use) o GeoAI at Cisco; AI for volunteer matching & onboarding; “service-first” AI
framework; governance beyond ethics; Responsible GenAI; bridging AI/data with service design. o Examples: Warner diGooijer, Shaun West, Mike
Wing, Martha Russell, Jim Spohrer, Haluk Demirkan.
2.
Learning & Credentialing Pathways (courses, certification, micro-credentials) o Free onboarding course; for-fee certification; questions about
multiple tracks; authoritative learning hub (TED/LinkedIn-like). o Examples: Jim Spohrer (course/cert), Kevin Clark (multi certs), Warner
(authoritative sources).
3.
Platformization & Digital Twins (ISSIP as an always-on, intelligent platform) o Reimagining ISSIP as a value-exchange platform; digital twins of
leaders/roles; AI-enabled knowledge services on ISSIP.org. o Examples: Mike Wing (platform), Haluk Demirkan (digital twin POC), Michele Carroll
(mini digi-twins, interviews).
4.
Partnerships & Funding Models (memberships, sponsorships, hybrid revenue) o TSIA model; corporate partnerships; potential membership fees;
for-fee events; industry sponsorships; accredited third-party o!erings. o Examples: Kevin Clark (fees/events/accreditation), Martha Russell (ROI),
contributors on TSIA.
5.
Storytelling & Speakers (speaker bureau, podcasts, narrative visibility) o Speakers bureau + surveys; “stories, stories, stories”; podcast series with
ISSIP icons; build bite-/meal-sized narratives. o Examples: Jim Spohrer (Speakers001/002), Martha Russell (stories), Mark Hiddleson (podcast),
Michele Carroll (interviews).
6.
Volunteer Systems & Motivation (matching, recognition, time-smart roles) o AI matching; micro-tasks; recognition ladders; “don’t treat volunteers
like employees”; ambassador roles. o Examples: Jim Spohrer (AI helpers), Haluk Demirkan (volunteer challenge), Kevin Clark (Red Cross
research), multiple replies.
7.
Gamification of Programs & Participation o Gamify existing/future programs; quizzes/clever teases to nudge first steps and deepen engagement.
o Examples: Jim Spohrer (Idea_Programs&Platform001; Quiz), Michele Carroll (strong yes), thread prompts.
8.
In-Person / Hybrid Engagement (local chapters & conference tie-ins) o Regional meetups (DACH, Mexico); annual or satellite events with
SDS/IEEE; restore spontaneity & depth via face-to-face. o Examples: Michele Carroll (regional), Shaun West (hybrid/physical), multiple agrees.
9.
On-Ramps & Participation Pathways (handbook, SIGs, onboarding journeys) o ISSIP Handbook; SIGs; clear ladders from passive → leader; “first-
step” friction removal. o Examples: Jim Spohrer (Handbook, pathways), early post summarizing how to move from observer to co-creator.
10.
Governance & Service Design Bridges (making AI inclusive & value-driven) o Governance structures (beyond ethics); connect AI/data
communities with service design to reduce barriers and keep human-centered value in focus. o Examples: Shaun West (governance + service
design), Martha Russell (value components), Jim Spohrer (TSRDM pointer).
Keep going here on Day Two!
Kevin Clark [22 Oct 13:36] Is this idea helpful? Reply
Hi, Adam here - currently obsessing how service-dominant logic can be "improved" to systematically drive innovation, sales and growth.
One tool I've been finding really useful recently - to simplify my thoughts, gather insights, and generating di!erent type of content - is Google's
NotebookLM. It's can take in a variety of sources, eg research papers I've found and/or my own "progress economy" web pages, and generate
Mindmaps, quizzes, short videos, a variety of audio podcasts (with two hosts deep diving, or debating provided content, for example), etc.
I'm sure there's a wealth of ISSIP, and members, content that could benefit from being presented in di!erent styles, and di!erent way of engagement.
Adam Tacy [22 Oct 15:39] Is this idea helpful? Reply
for example, it turned this long page of content https://theprogresseconomy.com/what-is-innovation/ into this 6 minute 2 person debate:
https://notebooklm.google.com/notebook/db42eeb4-d211-47b7-93ec-d3236da223c3?artifactId=99755191-2a24-4538-b98b-e674c0d280b6
(like any LLM it still hallucinates sometimes, misinterprets parts, or goes o! on a not entirely correct tangent, but it's not too bad in
making content more engaging and seemingly improves week on week).
Adam Tacy [22 Oct 15:51] Is this idea helpful? Reply
Agree. This multimodal thinking and gamification is useful for driving interest and engagement.
Kevin Clark [22 Oct 19:05] Is this idea helpful? Reply
Hi Adam Tacy, thanks for your comments. Also check out this TSRDM initiative that Marcus Warg is leading:
https://www.ifsd.hamburg/TRANSLATIONAL-SERVICE-RESEARCH-AND-DESIGN-METHODOLOGY-TSRDM/
Jim Spohrer [22 Oct 20:08] Helpfulness: 0.0 Reply
As we approach the end of the ISSIP Treasure Hunt, with Gratitude to all those who help ISSIP with talent, time, and donations -
https://issip.org/gratitude/
Jim Spohrer [23 Oct 01:35] Helpfulness: 0.0 Reply
Thank you to everyone who participated in this ISSIP Treasure Hunt. The hunt is now over. We will be sharing results of what we've discovered ana
shared with each other in the days and weeks ahead. Gratitude for the opportunity to host this from the platformUX team, home of Treasure Hunt,
and a member of the Content Evolution federation. Ever onward / Kevin Clark
Kevin Clark [23 Oct 03:02] Is this idea helpful? Reply
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Choose the right problem to solve
Understand when the best practices of for-profits don't apply
Assemble an engaged and goal-driven board of directors
Make the most of for-profit initiatives and corporate partnerships
Drive demand, scale up, and be ready to change course
Learn from the success stories of the world's most respected nonprofit leaders
This collection of articles includes "Lofty Missions, Down-to-Earth Plans," by V. Kasturi Rangan; "What Business Can Learn from Nonprofits," by Peter F. Drucker; "Life's Work: An Interview with Desmond Tutu"; "Are You Solving the Right Problem?" by Dwayne Spradlin; "Life's Work: An Interview with George Mitchell"; "Enterprising Nonprofits," by J. Gregory Dees; "Life's Work: An Interview with Wynton Marsalis"; "State Street's CEO on Creating Employment for At-Risk Youths," by Joseph Hooley; "Life's Work: An Interview with Salman Khan"; "Do Better at Doing Good," by V. Kasturi Rangan, Sohel Karim, and Sheryl K. Sandberg; "AEI's President on Measuring the Impact of Ideas," by Arthur C. Brooks; "Life's Work: An Interview with Michelle Bachelet"; "The New Work of the Nonprofit Board," by Barbara E. Taylor, Richard P. Chait, and Thomas P. Holland; "Life's Work: An Interview with Bill T. Jones"; "Reaching the World's Poorest Consumers," by Muhammad Yunus, Frederic Dalsace, David Menasce, and Benedicte Faivre-Tavignot; "Life's Work: An Interview with Muhammad Yunus"; and "Audacious Philanthropy: Lessons from 15 World-Changing Initiatives," by Susan Wolf Ditkoff and Abe Grindle.
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