20251022 Treasure Hunt - Innovating Programs and Platforms.pdf
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Oct 24, 2025
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About This Presentation
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20251022 Treasure_Hunt Innovating_Programs_and_Platforms
36 hour online brainstorming event - let your voice be hear
PlatformUXTreasureHunt.com
Kevin Clark (https://www.linkedin.com/in/kevin-clark-0057b81/)
Mike Wing (https://www.linkedin.com/in/mike-wing-b4917/)
Chandra Storrusten (https://www...
Slide Content
ISSIP/Innovating Programs & Platforms
Innovating Programs & PlatformsInnovating Programs & PlatformsInnovating Programs & PlatformsInnovating Programs & Platforms
with Haluk Demirkan
Welcome to the Online Brainstorming Discussion: “Innovating Programs & Platforms” We are excited to have you join this collaborative space. THANK
YOU FOR PARTICIPATING AND CO-CREATING VALUE WITH US. As some of you may already know, ISSIP is a none-profit professional development
organization that is open to any individual and organization to join, and co-create value with us... This thread is dedicated to generating and sharing
innovative ideas about
What added value can be created by ISSIP’s existing knowledge & network?
What other values that ISSIP can provide?
Please feel free to introduce yourself. Share your ideas, suggestions, or experiences related to resource growth. Engage with others by
commenting on or building upon their contributions.
Let’s work together to spark meaningful conversations and actionable outcomes.
Haluk Demirkan [21 Oct 14:47] Is this idea helpful? Reply
Thank you for the warm welcome Haluk!
ISSIP’s existing network can add value by connecting industry leaders with early-career professionals for mentorship and joint
innovation projects. ISSIP could also o!er curated learning tracks or micro-credentials in service innovation, co-developed with
members across academia and industry.
[21 Oct 16:02] Is this idea helpful? Reply
Hello Haluk! I like the ideas like this one where community members are engaged through online activities and opportunities to interact with each
other. This gamification is intriguing and I like ISSIP activities that mix the communities of professionals, educators, students and others.
Debra Satterfielf [21 Oct 15:30] Is this idea helpful? Reply
Thank you for sharing this idea. I agree, we all learn so much from discussion boards when participants are diverse.
Haluk Demirkan [21 Oct 16:03] Is this idea helpful? Reply
Idea_Programs&Platform001: Gamification of existing as well as future programs and platforms.
Jim Spohrer [21 Oct 18:44] Helpfulness: 3.0 Reply
Strong YES on the gamification to all programming! Quite fun and engaging.
Michele Carroll [22 Oct 01:13] Is this idea helpful? Reply
The best experience I had was a series of workshops organized by Tom Chen (https://www.kent.ac.uk/kent-business-school/people/5204/chen-tom)
in Australia before he moved to the UK. The basic principle behind his workshop series (Co-creation in Services - Customer Engagement, CCIS-CE) was
a small select group (25-35 people) gathering to workshop research ideas. Very few plenary talks, early formation of working groups (4-6 people in
each group), throwing research ideas around and getting feedback from the other groups. I am still working on great research projects with the group
I met at CICS-CE 2022 and with another group that I worked with at CICS-CE 2024. Unfortunately the workshops' success seemed to depend on Tom
Chen's personality and phenomenal organizational abilities. My suggestion boils down to getting in touch with Tom and having him do a similar series
under the aegis of ISSIP in the UK or elsewhere (more accessible than Australia).
Alan Hartman [21 Oct 15:48] Is this idea helpful? Reply
Thank you. Yes, we will reach out to Tom and learn from his experience and knowledge. Also, we are always open to o!er similar
workshops if anyone has an interest to lead.
Haluk Demirkan [21 Oct 16:04] Is this idea helpful? Reply
Thanks Alan Hartman. Tom Chen sounds like someone to add to the speaker bureau idea of Warner di Gooijer.
Jim Spohrer [21 Oct 18:45] Helpfulness: 3.0 Reply
As I mentioned earlier, as ISSIP being a none-profit, almost all programs are being proposed, designed and delivered by volunteers. We have only one
1/2 time paid employee who provides organization management, website update and marketing help. With volunteers, we are able to reach out to
2000+ individuals who joined ISSIP as an individual member, 600+ organizations, 200 universities in 72 countries.
BUT, time is one of the most important currency in today's world, and how can we recruit more volunteers to join, propose an idea (basically
innovate), design and lead exiting and new programs? What motivates people to spend volunteer time for a professional development organization?
Haluk Demirkan [21 Oct 16:10] Is this idea helpful? Reply
Exactly Haluk Demirkan. Getting volunteer leaders who have time to run programs is the big challenge of our non-profit professional
association.
Jim Spohrer [21 Oct 18:46] Helpfulness: 0.0 Reply
I'm wondering how we can be sure more people know about the opportunities. I think we do have the volunteers in the
membership, but haven't found a way that they all (versus the super active members) know about the opportunities. Email
isn't it. Slack hasn't been it. What are we missing? Wikipedia, Hyperloop, Co!ee&Power (I'm going back a decade), cracked
the code. I suspect since we started face-to-face, we're just missing something the virtual-first organizations had.
Intuit's Brainstorm tool (going back 15 years with that example) started as an internal website with two buttons. "I have an
idea," and "I want to help with an idea."
Terri Gri"th [22 Oct 17:26] Is this idea helpful? Reply
quarter time but who's counting?
Michele Carroll [22 Oct 01:14] Is this idea helpful? Reply
LOL
Terri Gri"th [22 Oct 17:19] Is this idea helpful? Reply
Crying LOL
Terri Gri"th [22 Oct 17:19] Is this idea helpful? Reply
The Red Cross "Volunteer 2000" report -> a key finding was: "Don't treat volunteers like employees." Volunteer programs require a set of
recruiting practices and incentives distinct from the world of employment. Related and more recent research:
https://volunteeringredcross.org/en/recurso/research-report-a-survey-of-spontaneous-volunteers/
Kevin Clark [22 Oct 12:17] Is this idea helpful? Reply
Thanks for the excellent pointer Kevin. Exactly! 4. Onboarding Volunteers: Owning the process piece of a whole system is
di"cult. ISSIP volunteers are very busy people. If you want to get something done, give it to a busy person. However, also
help them scope the time and e!ort required to complete the tasks; also help them build trusted relationships with other
individuals who help them evolve their identity and reputations as they aspire to develop as a service innovation profession,
well versed in give-get-grow or ISSIP community of practice philosophy. Don’t treat them like an employee. Treat them as a
member of a professional community – helping them achieve their goals.
Jim Spohrer [22 Oct 15:58] Helpfulness: 0.0 Reply
What motivates people? Peer recognition, self worth, mission orientation. Are there sparks we're lighting in these areas? (and now I feel
awkward as having written that I need to run to meeting rather than fleshing it out more...)
Adam Tacy [22 Oct 16:08] Is this idea helpful? Reply
One area that motivates people as I have noticed is the perceived "worthiness" of the activities or value co-creation.
However, when value is only defined as monetary or benefiting a huge company like an amazon, then the sense of
worthiness to humanity su!ers. So perhaps using an organization like ISSIP that has huge potential for doing good and the
capacity of its members to have skills not readily available to the average person in need would open an opportunity for
leveraging those skills in ways that they generally are not used. For example, in the face of a government shut down much
needed supplies and services are cut o! and the people in need can't find or access them. Could a service organization
come up with ideas that empower people to find much needed food or resources when the government deliberatly cuts
them o!? This is one example. There are many more worthy human scale problems that need solutions.. :)
Debra Satterfielf [22 Oct 16:37] Is this idea helpful? Reply
Getting to do something that they want to do, but need a group to get it done (like a barnraising) -- now I've gone back over
100 years....
Terri Gri"th [22 Oct 17:28] Is this idea helpful? Reply
I wonder if it helps to think about ISSIP as a "private crowd." That is, bounded by our membership, but totally open to people starting a
project, being open to others diving in, and then sharing the great results. Hyperloop Transportation Technologies ran for years like that.
It can be as simple as a google spreadsheet where people subscribe to the changes. People post something to get done. Others jump on
to help. Some kind of cool extraction that lets us all know what great things are happening. As to the time of volunteers, I'll add a thought
below to Jim's comment.
Terri Gri"th [22 Oct 17:18] Is this idea helpful? Reply
This is an exciting model. It's one way ISSIP can become a platform, as well as a professional association -- designing for the
"and."
Mike Wing [22 Oct 18:44] Is this idea helpful? Reply
Treasure Hunt Moderator note from Kevin Clark: If you want to be identified with your comments as we get underway, please "sign" your post with
your name. We are updating the ISSIP email authorization list to include and in the database so this shows up automatically. This should be available
in three hours; Midday PT / mid-afternoon ET / early evening CET.
Kevin Clark [21 Oct 16:12] Is this idea helpful? Reply
As the other two topics in this Treasure Hunt indicate, it is important for ISSIP to increase both resources (very much including funding, but also
volunteer time) and member participation, at multiple levels. These are the challenges inherent in any non-profit professional support organization.
But I wonder what cards ISSIP is holding today, already, before it increases either funding or member time, that could be amplified, institutionalized in
some way -- i.e., platformed. And I wonder how AI could be used to help with that. It seems that this community of serious expertise, knowledge,
experience and extensive professional/academic networks MUST be a fertile ecosystem that the organization could organize and optimize. Ideas?
Mike Wing [21 Oct 16:29] Is this idea helpful? Reply
To take this thought one bump further: What would ISSIP be AS a platform? Just as a thought experiment, what if ISSIP never got another
dollar or sta! member... but became an intelligent platform enabling service scientists, providers and other professionals around the
world to exchange value (connections, opportunities, software, expertise, time, etc.) 24/7? It already has by far the most precious
seedbed for that -- the knowledge, networks and wisdom of its unique community. And it has a true, formative idea -- the core hypothesis
that service is not just a worthy impulse, but a scientifically codifiable theory and practice. Turning that into a self-sustaining, growing,
emergent platform cannot be more di"cult than it was for buying books (etc.) online.
Mike Wing [21 Oct 16:45] Is this idea helpful? Reply
Wow... This is a great idea. You are right, there might be some opportunities to use AI-enabled solutions (for example a digital twin) to be
able to scale a service that ISSIP is already o!ering. It will great to have a volunteer to design. deploy and test a digital twin at the ISSIP's
website.
Haluk Demirkan [21 Oct 18:23] Is this idea helpful? Reply
A digital twin capability would be very exciting. What if the ISSIP site had a tools section that included the ability to create a
quick-and-dirty twin of any given services system or product or community, etc.? Even short of something like that, I would
think zero- or low-cost tools could be o!ered for generating collaboration, crowdsourcing, Task Rabbit-style marketplaces,
etc.
Mike Wing [21 Oct 20:16] Is this idea helpful? Reply
really an exciting possibility ... maybe a 'bridging' path, could be to leverage our podcaster (in the other
conversation thread / deepening engagement - Mark Hiddleson leads a podcas - and I'd suggested he could
interview a series of ISSIP icons.... separately Martha R and Amar, Deb Satterfield, Warner - noted their
backgrounds, areas of expertise -- and i was thinkingi wow - imagine digital twins for all these folk - who may
tend to not be available themselves ... -- a project once mentioned (as we rebuilt ISSIP.org) was to have someone
interview ISSIP presidents from the beginning -- Ammar -- through Deb, to next year Haluk :) and capture key
milestones, focus areas, achievements in their own storytelling. what about making those intrveiws/stories - mini
digi-twins for each -- and folks could ask questions if they centered in what was shared (or published
elsewhere?)
Michele Carroll [22 Oct 01:19] Is this idea helpful? Reply
The surveys about the impacts of AI harms and benefits analysis and the role of AI in democracies were both useful to our ISSIP community and have
larger implications to inform our work and our communities. These are small but impactful projects.
Debra Satterfielf [21 Oct 18:16] Is this idea helpful? Reply
Thank you for this great idea, Debra. A few weeks ago, I presented my earlier work with Linux Foundation about "Responsible Gen AI"
https://www.linkedin.com/feed/update/urn:li:activity:7381059956780879874/
Haluk Demirkan [21 Oct 19:05] Is this idea helpful? Reply
so what motivates individuals to work voluntarily and innovate?
Haluk Demirkan [21 Oct 19:06] Is this idea helpful? Reply
From Kevin Clark | CHAT GPT 5 SUMMARY
Here’s a summary and synthesis of the ISSIP Treasure Hunt: “Innovating Programs & Platforms” discussion thread.
Overall Summary The discussion revolves around how ISSIP (International Society of Service Innovation Professionals) can evolve its programs
and platforms to create greater value for its members and partners. Participants—including Haluk Demirkan, Jim Spohrer, Debra Satterfield, Alan
Hartman, Mike Wing, and Kevin Clark—explored how ISSIP can leverage its global network, volunteer-driven model, and expertise in service innovation
to become a more sustainable, intelligent, and interactive platform. The conversation touched on AI enablement, gamification, volunteer motivation,
and platform transformation as potential directions for ISSIP’s evolution.
Top Five Themes
1.
Platformization of ISSIP • Mike Wing proposed reimagining ISSIP as a platform—a self-sustaining ecosystem enabling members to exchange value
(knowledge, expertise, opportunities) continuously. • This includes institutionalizing existing assets and networks into a digital platform, potentially
using AI or digital twins to facilitate collaboration and knowledge exchange. • Haluk Demirkan endorsed exploring a digital twin for ISSIP as a
proof-of-concept for AI-enabled community scaling. → Key idea: Transform ISSIP into an intelligent, always-on platform for value co-creation and
service innovation. ________________________________________
2.
Volunteer Motivation & Sustainability • Haluk Demirkan highlighted the challenge of sustaining a volunteer-driven model when time is “the most
important currency.” • The group discussed how to motivate volunteers—through recognition, meaningful engagement, and professional growth
opportunities. • Jim Spohrer echoed the need to attract and empower volunteer leaders to run programs e!ectively. → Key idea: Build systems
that reward and support volunteer contributions, potentially through gamified recognition or learning credits.
________________________________________
3.
Gamification and Engagement • Jim Spohrer’s “IdeaPrograms&Platform001” emphasized gamifying ISSIP’s programs and platforms to drive
engagement. • Debra Satterfield supported this, noting that gamification helps connect diverse communities (professionals, educators, students)
and fosters active participation. → Key idea: Use gamification to deepen engagement, increase cross-community collaboration, and make
participation more rewarding. _______________________________________
4.
Collaborative Learning and Co-Creation Models • Alan Hartman cited Tom Chen’s “Co-creation in Services – Customer Engagement (CCIS-CE)”
workshops as a successful model for collaboration—small groups co-developing ideas with minimal plenary time. • The suggestion: ISSIP could
replicate or host similar workshops to foster meaningful research and innovation collaboration globally. → Key idea: Create small, high-impact
workshops emphasizing co-creation, peer feedback, and lasting professional relationships.
________________________________________
5.
AI and Responsible Innovation • Several participants linked AI to ISSIP’s mission: o Haluk Demirkan referenced his work on “Responsible Gen AI”
with the Linux Foundation. o Debra Satterfield mentioned prior ISSIP projects analyzing AI’s societal impacts. • Participants saw opportunities for
AI-enabled community tools, content curation, and digital intelligence to amplify ISSIP’s mission responsibly. → Key idea: Leverage AI to extend
ISSIP’s reach and capabilities, while advancing ethical and responsible innovation frameworks.
________________________________________ Emerging Insights • Platform-first thinking: Moving from events and programs to a
dynamic, digital, and AI-enhanced platform model. • Volunteer enablement: Redesigning engagement systems around intrinsic motivation and
visible impact. • Blended experiences: Combining online gamification with in-person co-creation formats. • Responsible AI leadership: Using ISSIP’s
expertise to guide ethical AI integration in service innovation.
Kevin Clark [21 Oct 19:27] Is this idea helpful? Reply
when companies are very obsessed about confidentiality and intellectual property, what type of values that ISSIP can provide to bring companies to
the table for a none-profit organization?
Haluk Demirkan [21 Oct 21:56] Is this idea helpful? Reply
Update on your online identity here in Treasure Hunt: If you see the tab "My Account" at the top right of your screen (scroll all the way to the top) -
here you can add your name to your account along with your pre-populated email address.
Kevin Clark [21 Oct 22:29] Is this idea helpful? Reply
Kevin Clark | Anthropic Claude Sonnet 4.5 | Prompt: Please provide three proven strategies and accompanying actions that result in Innovating for
Programs and Platform creation in professional development not-for-profit organizations.
Three Proven Strategies for Innovating Programs and Platforms in Professional Development Nonprofits
1.
Adopt Human-Centered Design and Rapid Prototyping
The Strategy: Use iterative, user-focused development processes to create programs that solve real problems rather than building based on
assumptions or replicating what's always been done.
Actions:
Why it works: Innovation fails when it's based on gut feeling rather than evidence. Human-centered design ensures you're solving actual problems,
while rapid prototyping lets you learn quickly and cheaply before committing major resources.
1.
Leverage Technology for Scalable, Personalized Learning
The Strategy: Use digital tools and platforms to deliver more customized experiences to more people while reducing delivery costs and geographic
barriers.
Actions:
Why it works: Technology enables you to serve more people more personally at lower cost. It also generates data that reveals insights impossible to
gather from in-person programs alone.
1.
Build Cross-Sector Innovation Partnerships
The Strategy: Partner with organizations outside your traditional ecosystem—tech companies, universities, research institutions, other nonprofits—to
access new ideas, capabilities, and audiences.
Actions:
Why it works: Innovation rarely happens in isolation. Cross-sector partnerships expose you to di!erent ways of thinking, provide access to resources
and expertise you couldn't a!ord otherwise, and help you stay ahead of trends rather than react to them.
Overall cross-cutting principle: Balance innovation with stability. Not everything needs to be new—maintain your core programs that work while
dedicating specific capacity to experimentation. Communicate clearly about what's experimental versus proven, managing member expectations
while demonstrating your commitment to continuous improvement. Document and share what you learn from both successes and failures to build
organizational learning capability.
Kevin Clark [22 Oct 01:02] Is this idea helpful? Reply
Is Your Nonprofit Built for Sustained Innovation? - https://ssir.org/articles/entry/is_your_nonprofit_built_for_sustained_innovation
Kevin Clark [22 Oct 06:14] Is this idea helpful? Reply
Innovation Management in Non-Profit Organizations - https://lusidea.com/blog/innovation-management-in-non-profit-organizations
Kevin Clark [22 Oct 06:17] Is this idea helpful? Reply
Cross-post from Resources thread: "This sparks the thought that ISSIP can have a hub of educational o!erings that have been reviewed by ISSIP and
accredited by ISSIP yet o!ered by third parties. Will cross-post this comment since it also points to a potential new revenue source to support our
mission." ... and a new source of innovative new o!erings if act in a more ecosystem-like manner.
Kevin Clark [22 Oct 12:09] Is this idea helpful? Reply
To continue the thought experiment of "What if ISSIP were to BECOME a platform?": The first requirement for a platform is clarity on its design point.
What is the identity and purpose of this platform? For a professional non-profit association, a number of models suggest themselves: Industry model:
This supports leading organizations in an industry, lobbies for favorable regulation, and/or provides licensing, credentialing, standards. Example:
National Broadcasting Asso, American Medical Association, ABA, Industry orgs for pharma, energy, manufacturing, etc. Professional networking
model: This is optimized for making connections among members of a profession in order to share best practices and opportunities, promote
collaboration and career advancement. Examples: associations for PR, finance, IT, HR, etc. Purpose model: This is optimized to achieve a change in the
world, the spread and institutionalization of values, benefits, progress. Examples: ASPCA, American Cancer Society Scientific model: Advance human
knowledge and/or establish a given field or fields. Example: The Royal Society, IEEE, similar associations in medicine, ecology, etc. Public service
model: Primarily volunteer-sta!ed, providing a necessary service to society at large or a subset thereof. Examples: The Red Cross, Doctors Without
Borders, Wikipedia There are other types, as well – and any given association can and likely will pursue elements of more than one model. But to the
degree that these organizations become THE center for a certain kind of value creation and delivery, its determining criterion for making decisions –
for continuing to exist – needs to be its central design point. The platform has to be grounded in its fundamental value proposition. What is that for
ISSIP?
Mike Wing [22 Oct 13:18] Is this idea helpful? Reply
Mike, thanks for this contribution. Worth exploring. It points to ISSIP becoming a center-of-gravity resource for Service Science.
Kevin Clark [22 Oct 18:41] Is this idea helpful? Reply
Kevin Clark | Open AI Chat GPT 5 | Top Ten List from Day One
Thanks to everyone who contributed to the first day of the ISSIP Treasure Hunt!
Here’s a synthesized Top 10 from Day One (all three threads). Closely related ideas are grouped and ranked by how often they appeared (and how
many di!erent people reinforced them). I also note representative examples so you can trace them back quickly.
1.
AI for Service Innovation (frameworks, tools, & responsible use) o GeoAI at Cisco; AI for volunteer matching & onboarding; “service-first” AI
framework; governance beyond ethics; Responsible GenAI; bridging AI/data with service design. o Examples: Warner diGooijer, Shaun West, Mike
Wing, Martha Russell, Jim Spohrer, Haluk Demirkan.
2.
Learning & Credentialing Pathways (courses, certification, micro-credentials) o Free onboarding course; for-fee certification; questions about
multiple tracks; authoritative learning hub (TED/LinkedIn-like). o Examples: Jim Spohrer (course/cert), Kevin Clark (multi certs), Warner
(authoritative sources).
3.
Platformization & Digital Twins (ISSIP as an always-on, intelligent platform) o Reimagining ISSIP as a value-exchange platform; digital twins of
leaders/roles; AI-enabled knowledge services on ISSIP.org. o Examples: Mike Wing (platform), Haluk Demirkan (digital twin POC), Michele Carroll
(mini digi-twins, interviews).
4.
Partnerships & Funding Models (memberships, sponsorships, hybrid revenue) o TSIA model; corporate partnerships; potential membership fees;
for-fee events; industry sponsorships; accredited third-party o!erings. o Examples: Kevin Clark (fees/events/accreditation), Martha Russell (ROI),
contributors on TSIA.
5.
Storytelling & Speakers (speaker bureau, podcasts, narrative visibility) o Speakers bureau + surveys; “stories, stories, stories”; podcast series with
ISSIP icons; build bite-/meal-sized narratives. o Examples: Jim Spohrer (Speakers001/002), Martha Russell (stories), Mark Hiddleson (podcast),
Michele Carroll (interviews).
6.
Volunteer Systems & Motivation (matching, recognition, time-smart roles) o AI matching; micro-tasks; recognition ladders; “don’t treat volunteers
like employees”; ambassador roles. o Examples: Jim Spohrer (AI helpers), Haluk Demirkan (volunteer challenge), Kevin Clark (Red Cross
research), multiple replies.
7.
Gamification of Programs & Participation o Gamify existing/future programs; quizzes/clever teases to nudge first steps and deepen engagement.
o Examples: Jim Spohrer (Idea_Programs&Platform001; Quiz), Michele Carroll (strong yes), thread prompts.
8.
In-Person / Hybrid Engagement (local chapters & conference tie-ins) o Regional meetups (DACH, Mexico); annual or satellite events with
SDS/IEEE; restore spontaneity & depth via face-to-face. o Examples: Michele Carroll (regional), Shaun West (hybrid/physical), multiple agrees.
9.
On-Ramps & Participation Pathways (handbook, SIGs, onboarding journeys) o ISSIP Handbook; SIGs; clear ladders from passive → leader; “first-
step” friction removal. o Examples: Jim Spohrer (Handbook, pathways), early post summarizing how to move from observer to co-creator.
10.
Governance & Service Design Bridges (making AI inclusive & value-driven) o Governance structures (beyond ethics); connect AI/data
communities with service design to reduce barriers and keep human-centered value in focus. o Examples: Shaun West (governance + service
design), Martha Russell (value components), Jim Spohrer (TSRDM pointer).
Keep going here on Day Two!
Kevin Clark [22 Oct 13:36] Is this idea helpful? Reply
Good morning, afternoon and evening... I have one more topic that we would love to hear back from you. when companies are so obsessed about
confidentiality and intellectual property, what type of values that ISSIP can provide to bring companies to the table to co-create value?
Haluk Demirkan [22 Oct 15:47] Is this idea helpful? Reply
Conduct "empathy interviews" with 15-20 members representing different demographics, career stages, and engagement levels to deeply understand their pain points, learning preferences, and barriers to participation before designing anything
Create member personas and journey maps that document typical pathways through professional development challenges, revealing opportunities for intervention and support that traditional programming misses
Launch "beta programs" or pilot cohorts (20-30 participants) to test new formats, content, or delivery methods before full rollout, gathering feedback at multiple points and iterating based on what you learn
Host design sprints or innovation workshops where staff, board members, and a diverse group of members co-create solutions to specific challenges in compressed timeframes (2-5 days)
Establish a "test kitchen" mentality where 10-15% of your programming budget is reserved for experimentation, with clear criteria for what constitutes success and explicit permission to fail
Build feedback loops into everything through post-session surveys, 30-day impact check-ins, and ongoing advisory groups that help you continuously refine offerings
Implement a learning management system (LMS) or community platform that houses on-demand content, discussion forums, resource libraries, and tracks individual learning pathways and progress
Create microlearning content libraries with 5-15 minute videos, podcasts, articles, and templates organized by skill, career stage, or challenge, allowing members to learn in digestible chunks on their schedule
Develop AI-enhanced personalization using recommendation engines (similar to Netflix) that suggest relevant content, connections, and programs based on member profiles, interests, and past engagement
Build virtual cohort experiences that combine asynchronous learning (watch videos, complete exercises on your time) with scheduled live sessions for discussion and application, increasing accessibility without sacrificing community
Use chatbots or virtual assistants to answer common questions, guide members to resources, and provide 24/7 support, freeing staff time for higher-value interactions
Experiment with immersive technologies like virtual reality for skills practice (public speaking, difficult conversations) or augmented reality for technical training where hands-on experience is valuable
Implement data analytics dashboards that track engagement patterns, completion rates, and learning outcomes to identify what's working and surface early indicators of member needs
Form academic partnerships with universities to co-develop research-backed curricula, access graduate students as program designers or facilitators, and pilot emerging pedagogical approaches in your programs
Partner with technology companies to beta test new learning platforms, collaboration tools, or AI applications in exchange for feedback and case studies, getting cutting-edge tools at reduced or no cost
Create cross-industry learning exchanges where your members learn alongside professionals from different sectors (healthcare + technology, education + finance) to spark innovation through diverse perspectives
Join or form nonprofit innovation collaboratives where multiple professional development organizations share learnings, co-develop open-source content, and experiment together to reduce individual risk
Engage behavioral science or organizational development consultants to bring evidence-based approaches to program design, incorporating insights from learning science, motivation research, and habit formation
Establish corporate innovation labs where partner companies provide real business challenges that your members work on in structured programs, creating authentic learning experiences while adding value to partners
Tap into startup and entrepreneurship ecosystems to learn rapid experimentation methods, user acquisition strategies, and product development approaches that for-profits use
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My AccountSign Out
Innovating Programs & PlatformsInnovating Programs & PlatformsInnovating Programs & PlatformsInnovating Programs & Platforms
with Haluk Demirkan
Welcome to the Online Brainstorming Discussion: “Innovating Programs & Platforms” We are excited to have you join this collaborative space. THANK
YOU FOR PARTICIPATING AND CO-CREATING VALUE WITH US. As some of you may already know, ISSIP is a none-profit professional development
organization that is open to any individual and organization to join, and co-create value with us... This thread is dedicated to generating and sharing
innovative ideas about
What added value can be created by ISSIP’s existing knowledge & network?
What other values that ISSIP can provide?
Please feel free to introduce yourself. Share your ideas, suggestions, or experiences related to resource growth. Engage with others by
commenting on or building upon their contributions.
Let’s work together to spark meaningful conversations and actionable outcomes.
Haluk Demirkan [21 Oct 14:47] Is this idea helpful? Reply
Thank you for the warm welcome Haluk!
ISSIP’s existing network can add value by connecting industry leaders with early-career professionals for mentorship and joint
innovation projects. ISSIP could also o!er curated learning tracks or micro-credentials in service innovation, co-developed with
members across academia and industry.
[21 Oct 16:02] Is this idea helpful? Reply
Hello Haluk! I like the ideas like this one where community members are engaged through online activities and opportunities to interact with each
other. This gamification is intriguing and I like ISSIP activities that mix the communities of professionals, educators, students and others.
Debra Satterfielf [21 Oct 15:30] Is this idea helpful? Reply
Thank you for sharing this idea. I agree, we all learn so much from discussion boards when participants are diverse.
Haluk Demirkan [21 Oct 16:03] Is this idea helpful? Reply
Idea_Programs&Platform001: Gamification of existing as well as future programs and platforms.
Jim Spohrer [21 Oct 18:44] Helpfulness: 3.0 Reply
Strong YES on the gamification to all programming! Quite fun and engaging.
Michele Carroll [22 Oct 01:13] Is this idea helpful? Reply
The best experience I had was a series of workshops organized by Tom Chen (https://www.kent.ac.uk/kent-business-school/people/5204/chen-tom)
in Australia before he moved to the UK. The basic principle behind his workshop series (Co-creation in Services - Customer Engagement, CCIS-CE) was
a small select group (25-35 people) gathering to workshop research ideas. Very few plenary talks, early formation of working groups (4-6 people in
each group), throwing research ideas around and getting feedback from the other groups. I am still working on great research projects with the group
I met at CICS-CE 2022 and with another group that I worked with at CICS-CE 2024. Unfortunately the workshops' success seemed to depend on Tom
Chen's personality and phenomenal organizational abilities. My suggestion boils down to getting in touch with Tom and having him do a similar series
under the aegis of ISSIP in the UK or elsewhere (more accessible than Australia).
Alan Hartman [21 Oct 15:48] Is this idea helpful? Reply
Thank you. Yes, we will reach out to Tom and learn from his experience and knowledge. Also, we are always open to o!er similar
workshops if anyone has an interest to lead.
Haluk Demirkan [21 Oct 16:04] Is this idea helpful? Reply
Thanks Alan Hartman. Tom Chen sounds like someone to add to the speaker bureau idea of Warner di Gooijer.
Jim Spohrer [21 Oct 18:45] Helpfulness: 3.0 Reply
As I mentioned earlier, as ISSIP being a none-profit, almost all programs are being proposed, designed and delivered by volunteers. We have only one
1/2 time paid employee who provides organization management, website update and marketing help. With volunteers, we are able to reach out to
2000+ individuals who joined ISSIP as an individual member, 600+ organizations, 200 universities in 72 countries.
BUT, time is one of the most important currency in today's world, and how can we recruit more volunteers to join, propose an idea (basically
innovate), design and lead exiting and new programs? What motivates people to spend volunteer time for a professional development organization?
Haluk Demirkan [21 Oct 16:10] Is this idea helpful? Reply
Exactly Haluk Demirkan. Getting volunteer leaders who have time to run programs is the big challenge of our non-profit professional
association.
Jim Spohrer [21 Oct 18:46] Helpfulness: 0.0 Reply
I'm wondering how we can be sure more people know about the opportunities. I think we do have the volunteers in the
membership, but haven't found a way that they all (versus the super active members) know about the opportunities. Email
isn't it. Slack hasn't been it. What are we missing? Wikipedia, Hyperloop, Co!ee&Power (I'm going back a decade), cracked
the code. I suspect since we started face-to-face, we're just missing something the virtual-first organizations had.
Intuit's Brainstorm tool (going back 15 years with that example) started as an internal website with two buttons. "I have an
idea," and "I want to help with an idea."
Terri Gri"th [22 Oct 17:26] Is this idea helpful? Reply
quarter time but who's counting?
Michele Carroll [22 Oct 01:14] Is this idea helpful? Reply
LOL
Terri Gri"th [22 Oct 17:19] Is this idea helpful? Reply
Crying LOL
Terri Gri"th [22 Oct 17:19] Is this idea helpful? Reply
The Red Cross "Volunteer 2000" report -> a key finding was: "Don't treat volunteers like employees." Volunteer programs require a set of
recruiting practices and incentives distinct from the world of employment. Related and more recent research:
https://volunteeringredcross.org/en/recurso/research-report-a-survey-of-spontaneous-volunteers/
Kevin Clark [22 Oct 12:17] Is this idea helpful? Reply
Thanks for the excellent pointer Kevin. Exactly! 4. Onboarding Volunteers: Owning the process piece of a whole system is
di"cult. ISSIP volunteers are very busy people. If you want to get something done, give it to a busy person. However, also
help them scope the time and e!ort required to complete the tasks; also help them build trusted relationships with other
individuals who help them evolve their identity and reputations as they aspire to develop as a service innovation profession,
well versed in give-get-grow or ISSIP community of practice philosophy. Don’t treat them like an employee. Treat them as a
member of a professional community – helping them achieve their goals.
Jim Spohrer [22 Oct 15:58] Helpfulness: 0.0 Reply
What motivates people? Peer recognition, self worth, mission orientation. Are there sparks we're lighting in these areas? (and now I feel
awkward as having written that I need to run to meeting rather than fleshing it out more...)
Adam Tacy [22 Oct 16:08] Is this idea helpful? Reply
One area that motivates people as I have noticed is the perceived "worthiness" of the activities or value co-creation.
However, when value is only defined as monetary or benefiting a huge company like an amazon, then the sense of
worthiness to humanity su!ers. So perhaps using an organization like ISSIP that has huge potential for doing good and the
capacity of its members to have skills not readily available to the average person in need would open an opportunity for
leveraging those skills in ways that they generally are not used. For example, in the face of a government shut down much
needed supplies and services are cut o! and the people in need can't find or access them. Could a service organization
come up with ideas that empower people to find much needed food or resources when the government deliberatly cuts
them o!? This is one example. There are many more worthy human scale problems that need solutions.. :)
Debra Satterfielf [22 Oct 16:37] Is this idea helpful? Reply
Getting to do something that they want to do, but need a group to get it done (like a barnraising) -- now I've gone back over
100 years....
Terri Gri"th [22 Oct 17:28] Is this idea helpful? Reply
I wonder if it helps to think about ISSIP as a "private crowd." That is, bounded by our membership, but totally open to people starting a
project, being open to others diving in, and then sharing the great results. Hyperloop Transportation Technologies ran for years like that.
It can be as simple as a google spreadsheet where people subscribe to the changes. People post something to get done. Others jump on
to help. Some kind of cool extraction that lets us all know what great things are happening. As to the time of volunteers, I'll add a thought
below to Jim's comment.
Terri Gri"th [22 Oct 17:18] Is this idea helpful? Reply
This is an exciting model. It's one way ISSIP can become a platform, as well as a professional association -- designing for the
"and."
Mike Wing [22 Oct 18:44] Is this idea helpful? Reply
Treasure Hunt Moderator note from Kevin Clark: If you want to be identified with your comments as we get underway, please "sign" your post with
your name. We are updating the ISSIP email authorization list to include and in the database so this shows up automatically. This should be available
in three hours; Midday PT / mid-afternoon ET / early evening CET.
Kevin Clark [21 Oct 16:12] Is this idea helpful? Reply
As the other two topics in this Treasure Hunt indicate, it is important for ISSIP to increase both resources (very much including funding, but also
volunteer time) and member participation, at multiple levels. These are the challenges inherent in any non-profit professional support organization.
But I wonder what cards ISSIP is holding today, already, before it increases either funding or member time, that could be amplified, institutionalized in
some way -- i.e., platformed. And I wonder how AI could be used to help with that. It seems that this community of serious expertise, knowledge,
experience and extensive professional/academic networks MUST be a fertile ecosystem that the organization could organize and optimize. Ideas?
Mike Wing [21 Oct 16:29] Is this idea helpful? Reply
To take this thought one bump further: What would ISSIP be AS a platform? Just as a thought experiment, what if ISSIP never got another
dollar or sta! member... but became an intelligent platform enabling service scientists, providers and other professionals around the
world to exchange value (connections, opportunities, software, expertise, time, etc.) 24/7? It already has by far the most precious
seedbed for that -- the knowledge, networks and wisdom of its unique community. And it has a true, formative idea -- the core hypothesis
that service is not just a worthy impulse, but a scientifically codifiable theory and practice. Turning that into a self-sustaining, growing,
emergent platform cannot be more di"cult than it was for buying books (etc.) online.
Mike Wing [21 Oct 16:45] Is this idea helpful? Reply
Wow... This is a great idea. You are right, there might be some opportunities to use AI-enabled solutions (for example a digital twin) to be
able to scale a service that ISSIP is already o!ering. It will great to have a volunteer to design. deploy and test a digital twin at the ISSIP's
website.
Haluk Demirkan [21 Oct 18:23] Is this idea helpful? Reply
A digital twin capability would be very exciting. What if the ISSIP site had a tools section that included the ability to create a
quick-and-dirty twin of any given services system or product or community, etc.? Even short of something like that, I would
think zero- or low-cost tools could be o!ered for generating collaboration, crowdsourcing, Task Rabbit-style marketplaces,
etc.
Mike Wing [21 Oct 20:16] Is this idea helpful? Reply
really an exciting possibility ... maybe a 'bridging' path, could be to leverage our podcaster (in the other
conversation thread / deepening engagement - Mark Hiddleson leads a podcas - and I'd suggested he could
interview a series of ISSIP icons.... separately Martha R and Amar, Deb Satterfield, Warner - noted their
backgrounds, areas of expertise -- and i was thinkingi wow - imagine digital twins for all these folk - who may
tend to not be available themselves ... -- a project once mentioned (as we rebuilt ISSIP.org) was to have someone
interview ISSIP presidents from the beginning -- Ammar -- through Deb, to next year Haluk :) and capture key
milestones, focus areas, achievements in their own storytelling. what about making those intrveiws/stories - mini
digi-twins for each -- and folks could ask questions if they centered in what was shared (or published
elsewhere?)
Michele Carroll [22 Oct 01:19] Is this idea helpful? Reply
The surveys about the impacts of AI harms and benefits analysis and the role of AI in democracies were both useful to our ISSIP community and have
larger implications to inform our work and our communities. These are small but impactful projects.
Debra Satterfielf [21 Oct 18:16] Is this idea helpful? Reply
Thank you for this great idea, Debra. A few weeks ago, I presented my earlier work with Linux Foundation about "Responsible Gen AI"
https://www.linkedin.com/feed/update/urn:li:activity:7381059956780879874/
Haluk Demirkan [21 Oct 19:05] Is this idea helpful? Reply
so what motivates individuals to work voluntarily and innovate?
Haluk Demirkan [21 Oct 19:06] Is this idea helpful? Reply
From Kevin Clark | CHAT GPT 5 SUMMARY
Here’s a summary and synthesis of the ISSIP Treasure Hunt: “Innovating Programs & Platforms” discussion thread.
Overall Summary The discussion revolves around how ISSIP (International Society of Service Innovation Professionals) can evolve its programs
and platforms to create greater value for its members and partners. Participants—including Haluk Demirkan, Jim Spohrer, Debra Satterfield, Alan
Hartman, Mike Wing, and Kevin Clark—explored how ISSIP can leverage its global network, volunteer-driven model, and expertise in service innovation
to become a more sustainable, intelligent, and interactive platform. The conversation touched on AI enablement, gamification, volunteer motivation,
and platform transformation as potential directions for ISSIP’s evolution.
Top Five Themes
1.
Platformization of ISSIP • Mike Wing proposed reimagining ISSIP as a platform—a self-sustaining ecosystem enabling members to exchange value
(knowledge, expertise, opportunities) continuously. • This includes institutionalizing existing assets and networks into a digital platform, potentially
using AI or digital twins to facilitate collaboration and knowledge exchange. • Haluk Demirkan endorsed exploring a digital twin for ISSIP as a
proof-of-concept for AI-enabled community scaling. → Key idea: Transform ISSIP into an intelligent, always-on platform for value co-creation and
service innovation. ________________________________________
2.
Volunteer Motivation & Sustainability • Haluk Demirkan highlighted the challenge of sustaining a volunteer-driven model when time is “the most
important currency.” • The group discussed how to motivate volunteers—through recognition, meaningful engagement, and professional growth
opportunities. • Jim Spohrer echoed the need to attract and empower volunteer leaders to run programs e!ectively. → Key idea: Build systems
that reward and support volunteer contributions, potentially through gamified recognition or learning credits.
________________________________________
3.
Gamification and Engagement • Jim Spohrer’s “IdeaPrograms&Platform001” emphasized gamifying ISSIP’s programs and platforms to drive
engagement. • Debra Satterfield supported this, noting that gamification helps connect diverse communities (professionals, educators, students)
and fosters active participation. → Key idea: Use gamification to deepen engagement, increase cross-community collaboration, and make
participation more rewarding. _______________________________________
4.
Collaborative Learning and Co-Creation Models • Alan Hartman cited Tom Chen’s “Co-creation in Services – Customer Engagement (CCIS-CE)”
workshops as a successful model for collaboration—small groups co-developing ideas with minimal plenary time. • The suggestion: ISSIP could
replicate or host similar workshops to foster meaningful research and innovation collaboration globally. → Key idea: Create small, high-impact
workshops emphasizing co-creation, peer feedback, and lasting professional relationships.
________________________________________
5.
AI and Responsible Innovation • Several participants linked AI to ISSIP’s mission: o Haluk Demirkan referenced his work on “Responsible Gen AI”
with the Linux Foundation. o Debra Satterfield mentioned prior ISSIP projects analyzing AI’s societal impacts. • Participants saw opportunities for
AI-enabled community tools, content curation, and digital intelligence to amplify ISSIP’s mission responsibly. → Key idea: Leverage AI to extend
ISSIP’s reach and capabilities, while advancing ethical and responsible innovation frameworks.
________________________________________ Emerging Insights • Platform-first thinking: Moving from events and programs to a
dynamic, digital, and AI-enhanced platform model. • Volunteer enablement: Redesigning engagement systems around intrinsic motivation and
visible impact. • Blended experiences: Combining online gamification with in-person co-creation formats. • Responsible AI leadership: Using ISSIP’s
expertise to guide ethical AI integration in service innovation.
Kevin Clark [21 Oct 19:27] Is this idea helpful? Reply
when companies are very obsessed about confidentiality and intellectual property, what type of values that ISSIP can provide to bring companies to
the table for a none-profit organization?
Haluk Demirkan [21 Oct 21:56] Is this idea helpful? Reply
Update on your online identity here in Treasure Hunt: If you see the tab "My Account" at the top right of your screen (scroll all the way to the top) -
here you can add your name to your account along with your pre-populated email address.
Kevin Clark [21 Oct 22:29] Is this idea helpful? Reply
Kevin Clark | Anthropic Claude Sonnet 4.5 | Prompt: Please provide three proven strategies and accompanying actions that result in Innovating for
Programs and Platform creation in professional development not-for-profit organizations.
Three Proven Strategies for Innovating Programs and Platforms in Professional Development Nonprofits
1.
Adopt Human-Centered Design and Rapid Prototyping
The Strategy: Use iterative, user-focused development processes to create programs that solve real problems rather than building based on
assumptions or replicating what's always been done.
Actions:
Why it works: Innovation fails when it's based on gut feeling rather than evidence. Human-centered design ensures you're solving actual problems,
while rapid prototyping lets you learn quickly and cheaply before committing major resources.
1.
Leverage Technology for Scalable, Personalized Learning
The Strategy: Use digital tools and platforms to deliver more customized experiences to more people while reducing delivery costs and geographic
barriers.
Actions:
Why it works: Technology enables you to serve more people more personally at lower cost. It also generates data that reveals insights impossible to
gather from in-person programs alone.
1.
Build Cross-Sector Innovation Partnerships
The Strategy: Partner with organizations outside your traditional ecosystem—tech companies, universities, research institutions, other nonprofits—to
access new ideas, capabilities, and audiences.
Actions:
Why it works: Innovation rarely happens in isolation. Cross-sector partnerships expose you to di!erent ways of thinking, provide access to resources
and expertise you couldn't a!ord otherwise, and help you stay ahead of trends rather than react to them.
Overall cross-cutting principle: Balance innovation with stability. Not everything needs to be new—maintain your core programs that work while
dedicating specific capacity to experimentation. Communicate clearly about what's experimental versus proven, managing member expectations
while demonstrating your commitment to continuous improvement. Document and share what you learn from both successes and failures to build
organizational learning capability.
Kevin Clark [22 Oct 01:02] Is this idea helpful? Reply
Is Your Nonprofit Built for Sustained Innovation? - https://ssir.org/articles/entry/is_your_nonprofit_built_for_sustained_innovation
Kevin Clark [22 Oct 06:14] Is this idea helpful? Reply
Innovation Management in Non-Profit Organizations - https://lusidea.com/blog/innovation-management-in-non-profit-organizations
Kevin Clark [22 Oct 06:17] Is this idea helpful? Reply
Cross-post from Resources thread: "This sparks the thought that ISSIP can have a hub of educational o!erings that have been reviewed by ISSIP and
accredited by ISSIP yet o!ered by third parties. Will cross-post this comment since it also points to a potential new revenue source to support our
mission." ... and a new source of innovative new o!erings if act in a more ecosystem-like manner.
Kevin Clark [22 Oct 12:09] Is this idea helpful? Reply
To continue the thought experiment of "What if ISSIP were to BECOME a platform?": The first requirement for a platform is clarity on its design point.
What is the identity and purpose of this platform? For a professional non-profit association, a number of models suggest themselves: Industry model:
This supports leading organizations in an industry, lobbies for favorable regulation, and/or provides licensing, credentialing, standards. Example:
National Broadcasting Asso, American Medical Association, ABA, Industry orgs for pharma, energy, manufacturing, etc. Professional networking
model: This is optimized for making connections among members of a profession in order to share best practices and opportunities, promote
collaboration and career advancement. Examples: associations for PR, finance, IT, HR, etc. Purpose model: This is optimized to achieve a change in the
world, the spread and institutionalization of values, benefits, progress. Examples: ASPCA, American Cancer Society Scientific model: Advance human
knowledge and/or establish a given field or fields. Example: The Royal Society, IEEE, similar associations in medicine, ecology, etc. Public service
model: Primarily volunteer-sta!ed, providing a necessary service to society at large or a subset thereof. Examples: The Red Cross, Doctors Without
Borders, Wikipedia There are other types, as well – and any given association can and likely will pursue elements of more than one model. But to the
degree that these organizations become THE center for a certain kind of value creation and delivery, its determining criterion for making decisions –
for continuing to exist – needs to be its central design point. The platform has to be grounded in its fundamental value proposition. What is that for
ISSIP?
Mike Wing [22 Oct 13:18] Is this idea helpful? Reply
Mike, thanks for this contribution. Worth exploring. It points to ISSIP becoming a center-of-gravity resource for Service Science.
Kevin Clark [22 Oct 18:41] Is this idea helpful? Reply
Kevin Clark | Open AI Chat GPT 5 | Top Ten List from Day One
Thanks to everyone who contributed to the first day of the ISSIP Treasure Hunt!
Here’s a synthesized Top 10 from Day One (all three threads). Closely related ideas are grouped and ranked by how often they appeared (and how
many di!erent people reinforced them). I also note representative examples so you can trace them back quickly.
1.
AI for Service Innovation (frameworks, tools, & responsible use) o GeoAI at Cisco; AI for volunteer matching & onboarding; “service-first” AI
framework; governance beyond ethics; Responsible GenAI; bridging AI/data with service design. o Examples: Warner diGooijer, Shaun West, Mike
Wing, Martha Russell, Jim Spohrer, Haluk Demirkan.
2.
Learning & Credentialing Pathways (courses, certification, micro-credentials) o Free onboarding course; for-fee certification; questions about
multiple tracks; authoritative learning hub (TED/LinkedIn-like). o Examples: Jim Spohrer (course/cert), Kevin Clark (multi certs), Warner
(authoritative sources).
3.
Platformization & Digital Twins (ISSIP as an always-on, intelligent platform) o Reimagining ISSIP as a value-exchange platform; digital twins of
leaders/roles; AI-enabled knowledge services on ISSIP.org. o Examples: Mike Wing (platform), Haluk Demirkan (digital twin POC), Michele Carroll
(mini digi-twins, interviews).
4.
Partnerships & Funding Models (memberships, sponsorships, hybrid revenue) o TSIA model; corporate partnerships; potential membership fees;
for-fee events; industry sponsorships; accredited third-party o!erings. o Examples: Kevin Clark (fees/events/accreditation), Martha Russell (ROI),
contributors on TSIA.
5.
Storytelling & Speakers (speaker bureau, podcasts, narrative visibility) o Speakers bureau + surveys; “stories, stories, stories”; podcast series with
ISSIP icons; build bite-/meal-sized narratives. o Examples: Jim Spohrer (Speakers001/002), Martha Russell (stories), Mark Hiddleson (podcast),
Michele Carroll (interviews).
6.
Volunteer Systems & Motivation (matching, recognition, time-smart roles) o AI matching; micro-tasks; recognition ladders; “don’t treat volunteers
like employees”; ambassador roles. o Examples: Jim Spohrer (AI helpers), Haluk Demirkan (volunteer challenge), Kevin Clark (Red Cross
research), multiple replies.
7.
Gamification of Programs & Participation o Gamify existing/future programs; quizzes/clever teases to nudge first steps and deepen engagement.
o Examples: Jim Spohrer (Idea_Programs&Platform001; Quiz), Michele Carroll (strong yes), thread prompts.
8.
In-Person / Hybrid Engagement (local chapters & conference tie-ins) o Regional meetups (DACH, Mexico); annual or satellite events with
SDS/IEEE; restore spontaneity & depth via face-to-face. o Examples: Michele Carroll (regional), Shaun West (hybrid/physical), multiple agrees.
9.
On-Ramps & Participation Pathways (handbook, SIGs, onboarding journeys) o ISSIP Handbook; SIGs; clear ladders from passive → leader; “first-
step” friction removal. o Examples: Jim Spohrer (Handbook, pathways), early post summarizing how to move from observer to co-creator.
10.
Governance & Service Design Bridges (making AI inclusive & value-driven) o Governance structures (beyond ethics); connect AI/data
communities with service design to reduce barriers and keep human-centered value in focus. o Examples: Shaun West (governance + service
design), Martha Russell (value components), Jim Spohrer (TSRDM pointer).
Keep going here on Day Two!
Kevin Clark [22 Oct 13:36] Is this idea helpful? Reply
Good morning, afternoon and evening... I have one more topic that we would love to hear back from you. when companies are so obsessed about
confidentiality and intellectual property, what type of values that ISSIP can provide to bring companies to the table to co-create value?
Haluk Demirkan [22 Oct 15:47] Is this idea helpful? Reply
Conduct "empathy interviews" with 15-20 members representing different demographics, career stages, and engagement levels to deeply understand their pain points, learning preferences, and barriers to participation before designing anything
Create member personas and journey maps that document typical pathways through professional development challenges, revealing opportunities for intervention and support that traditional programming misses
Launch "beta programs" or pilot cohorts (20-30 participants) to test new formats, content, or delivery methods before full rollout, gathering feedback at multiple points and iterating based on what you learn
Host design sprints or innovation workshops where staff, board members, and a diverse group of members co-create solutions to specific challenges in compressed timeframes (2-5 days)
Establish a "test kitchen" mentality where 10-15% of your programming budget is reserved for experimentation, with clear criteria for what constitutes success and explicit permission to fail
Build feedback loops into everything through post-session surveys, 30-day impact check-ins, and ongoing advisory groups that help you continuously refine offerings
Implement a learning management system (LMS) or community platform that houses on-demand content, discussion forums, resource libraries, and tracks individual learning pathways and progress
Create microlearning content libraries with 5-15 minute videos, podcasts, articles, and templates organized by skill, career stage, or challenge, allowing members to learn in digestible chunks on their schedule
Develop AI-enhanced personalization using recommendation engines (similar to Netflix) that suggest relevant content, connections, and programs based on member profiles, interests, and past engagement
Build virtual cohort experiences that combine asynchronous learning (watch videos, complete exercises on your time) with scheduled live sessions for discussion and application, increasing accessibility without sacrificing community
Use chatbots or virtual assistants to answer common questions, guide members to resources, and provide 24/7 support, freeing staff time for higher-value interactions
Experiment with immersive technologies like virtual reality for skills practice (public speaking, difficult conversations) or augmented reality for technical training where hands-on experience is valuable
Implement data analytics dashboards that track engagement patterns, completion rates, and learning outcomes to identify what's working and surface early indicators of member needs
Form academic partnerships with universities to co-develop research-backed curricula, access graduate students as program designers or facilitators, and pilot emerging pedagogical approaches in your programs
Partner with technology companies to beta test new learning platforms, collaboration tools, or AI applications in exchange for feedback and case studies, getting cutting-edge tools at reduced or no cost
Create cross-industry learning exchanges where your members learn alongside professionals from different sectors (healthcare + technology, education + finance) to spark innovation through diverse perspectives
Join or form nonprofit innovation collaboratives where multiple professional development organizations share learnings, co-develop open-source content, and experiment together to reduce individual risk
Engage behavioral science or organizational development consultants to bring evidence-based approaches to program design, incorporating insights from learning science, motivation research, and habit formation
Establish corporate innovation labs where partner companies provide real business challenges that your members work on in structured programs, creating authentic learning experiences while adding value to partners
Tap into startup and entrepreneurship ecosystems to learn rapid experimentation methods, user acquisition strategies, and product development approaches that for-profits use
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SAP COIL is an interesting example: Google AI summary (with my annotations): SAP Co-Innovation Lab (COIL) is a global network where
SAP collaborates with its customers and partners (these customers and partners are very concerned about protecting their IP) to
develop and bring innovative solutions to market faster. These labs provide a structured framework and resources for projects, covering
everything from ideation and development to go-to-market strategies, and focus on areas like IoT, big data, and the SAP Cloud Platform.
The program helps cultivate an end-to-end innovation mindset and o!ers hands-on experience for participants.
What it is: A global network of labs where SAP, its partners, and customers work together on co-innovation projects. (SAP did a bunch of
work early to build the legal framework in a way that let the COIL be a "safespace" for sharing.
How it works: It uses a structured, end-to-end framework to guide projects from initial ideas to market-ready solutions.
Key activities: Facilitates project-based co-innovation, focusing on developing innovative solutions with a reduced time-to-market and
risk.
Focus areas: Explores emerging technologies like IoT, big data, analytics, machine learning, and the SAP Cloud Platform.
Goal: To accelerate innovation and help develop new solutions and capabilities that benefit customers and partners.
Benefits for participants: Gain hands-on experience, understand the full innovation process, and develop valuable technical and project
management skills.
Terri Gri"th [22 Oct 17:42] Is this idea helpful? Reply
ISSIP can deliver value in the arena of Service Science standards. Taxonomy. Definitions. Measurements/Metrics. I'm on the IEEE P7100
drafting committee for AI Sustainability. It is all about discovering and documenting the definitions and corresponding metrics at the data
center level for energy consumption, water consumption, e#uents after use, more. The variables have been fascinating from energy
sources and production methods, to consumption by chips today and what we believe will be the chips comprising data centers nextgen.
Believe ISSIP can start to be influential in these foundational ways, if chosen as a direction. This work exists beyond enterprise
confidentiality and proprietary IP.
Kevin Clark [22 Oct 18:52] Is this idea helpful? Reply
ISSIP can also consider being a cross-organization player in shaping the environment for Service Science. O!ering non-partisan expertise
to global regulators and lawmakers that support a robust innovation environment for advancement of our profession and its benefits to
societies and humanity.
Kevin Clark [22 Oct 18:55] Is this idea helpful? Reply
Synthetic datasets that industry shares with student teams is one approach. Currently being explored by student teams now as part of
ISSIP AICollab.
Jim Spohrer [22 Oct 20:13] Helpfulness: 0.0 Reply
Related: Perhaps AI/synthetic Service Science "experts" on bodies of knowledge in the ISSIP data domain. If hesitant in
delivering advice directly from AI, Content Evolution uses a question generator called Challenge Engine to get people to "ask
better questions" (CE motto) about their toughest challenges. Appears on the CE landing page: https://contentevolution.net/
Try it! Could be adapted for ISSIP.
Kevin Clark [23 Oct 00:56] Is this idea helpful? Reply
A bit of IBM history; an early ceo stated there was no market for personal computers, in 1977 Chris Ward (IBMer) created the first BBS software,
around 1982 Harvard created a public domain bbs program called Common Ground, in 1992 was the last BBSCON conf. in Colorado springs, there
were around 100,000 BBSs at that time, most for gamers and hobbiests. 1988-1998 the Big Sky Telegraph innovated with online courses for K12
educators specifically for rural, remote and indigenous learners, to build caring online communities with advantages of asynchronous msging 24/7.
http://lone-eagles.com/history.htm All courses and content free to all at http://lone-eagles.com/ Of note is lots of detailed, simply written stories and
explanations posted at the lone eagles site.. One sample link http://lone-eagles.com/incubat.htm (has a short bulleted constitution.) As social media
dominated, free local friendly bbs communities were overshadowed by very diverse larger virtual online communities lead by for profit
algorithms....the humanetech.com movie 'social dilemma' warned of abuses about 10 years ago. Tristan Harris has an updated TED talk on TED.com
summer of 2025 that is a truly exceptional update!; https://www.humanetech.com/landing/the-social-dilemma and they have a site listing the harms
of social media, too. ISSIP might reframe the invite to participate as a storytelling platform for diverse users on how to create value for others;
encouragement, to generate a 'lessons learned' resource on ways to keep online discussions civil and nurturing. Think Globally, Act Locally. This is
evolving into AI graphics with humor and political relevance, but risks devolving into dropping poop like King Trump on protesters. I see tech
academics having their threads, educators having one on what to teach like AI appropriate use, and rules for online citizenship and many other for
'regular folks.' A related book long ago was Rules for Radicals. ISSIP needs to o!er new energy of purpose for participants...at a level they can feel
competent to contribute to. "If we all share what we know, we'll all have access to all our knowledge. Less is more in the age of info overload, and
VALUE is created for more people using 'Less is More' as a guideline. Motivating quotes can be near instantly inspiring. 60% of people access internet
on their smartphones, and type with two thumbs or fingers, though talk to text is used by many but few read long texts. LOL I came online in 1982,
created the Big Sky Telegraph with Colonel David R. Hughes 1988-1998. Became Lone Eagle Consulting 1997-2017, and am currently following ISSIP and
AI trends for good and bad potential outcomes. Frank Odasz [email protected] Having traveled a million miles, half by airline, half by car, 20
years teaching online across Alaska, Montana and nationally/internationally. The Top Down needs to learn how to partner MEANINGFULLY with the
Bottom up. If 1% of people on earth are sociopaths, of 8+ billion that's 80,000,000 and AI and War tech in the hands of just a few can destroy the life's
work of ten of millions of good folks. So, regulating and monitoring will require advanced AI, noting many authoritarian countries, and Palantir in the
US plan to use AI for control and surveillance, not civil dialog and free speech. The #1 problem in my view; is the above is going against the potential
of online communications for cointelligence, superagency, and abundance for all. As Doug Engelhart championed with The Mother of All Demos at SRI
in the late 60's. Censoring we the people and democracy is unAmerican to the extreme. Remembering the growth of Astroturf (fake grassroots
organizations) creating Citizens United to allow billiionaires to buy elections like Muck did in 2024. Empowering all citizens should produce massive
incomes for those with major financial resources to invest. Power to the People! It is just a matter of who and when. (quoting Tom Grundner; National
Public Telecomputing Networking)
frank odasz [22 Oct 16:27] Is this idea helpful? Reply
As we approach the end of the ISSIP Treasure Hunt, just want to express my gratitude to all the leaders who help ISSIP today with programs,
platforms, and non-profit activities - https://issip.org/leadership/ and those through the years as well (2012-2025): https://issip.org/history-of-issip/
Jim Spohrer [23 Oct 01:38] Helpfulness: 0.0 Reply
Thank you to everyone who participated in this ISSIP Treasure Hunt. The hunt is now over. We will be sharing results of what we've discovered ana
shared with each other in the days and weeks ahead. Gratitude for the opportunity to host this from the platformUX team, home of Treasure Hunt,
and a member of the Content Evolution federation. Ever onward / Kevin Clark
Kevin Clark [23 Oct 03:02] Is this idea helpful? Reply
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SAP collaborates with its customers and partners (these customers and partners are very concerned about protecting their IP) to
develop and bring innovative solutions to market faster. These labs provide a structured framework and resources for projects, covering
everything from ideation and development to go-to-market strategies, and focus on areas like IoT, big data, and the SAP Cloud Platform.
The program helps cultivate an end-to-end innovation mindset and o!ers hands-on experience for participants.
What it is: A global network of labs where SAP, its partners, and customers work together on co-innovation projects. (SAP did a bunch of
work early to build the legal framework in a way that let the COIL be a "safespace" for sharing.
How it works: It uses a structured, end-to-end framework to guide projects from initial ideas to market-ready solutions.
Key activities: Facilitates project-based co-innovation, focusing on developing innovative solutions with a reduced time-to-market and
risk.
Focus areas: Explores emerging technologies like IoT, big data, analytics, machine learning, and the SAP Cloud Platform.
Goal: To accelerate innovation and help develop new solutions and capabilities that benefit customers and partners.
Benefits for participants: Gain hands-on experience, understand the full innovation process, and develop valuable technical and project
management skills.
Terri Gri"th [22 Oct 17:42] Is this idea helpful? Reply
ISSIP can deliver value in the arena of Service Science standards. Taxonomy. Definitions. Measurements/Metrics. I'm on the IEEE P7100
drafting committee for AI Sustainability. It is all about discovering and documenting the definitions and corresponding metrics at the data
center level for energy consumption, water consumption, e#uents after use, more. The variables have been fascinating from energy
sources and production methods, to consumption by chips today and what we believe will be the chips comprising data centers nextgen.
Believe ISSIP can start to be influential in these foundational ways, if chosen as a direction. This work exists beyond enterprise
confidentiality and proprietary IP.
Kevin Clark [22 Oct 18:52] Is this idea helpful? Reply
ISSIP can also consider being a cross-organization player in shaping the environment for Service Science. O!ering non-partisan expertise
to global regulators and lawmakers that support a robust innovation environment for advancement of our profession and its benefits to
societies and humanity.
Kevin Clark [22 Oct 18:55] Is this idea helpful? Reply
Synthetic datasets that industry shares with student teams is one approach. Currently being explored by student teams now as part of
ISSIP AICollab.
Jim Spohrer [22 Oct 20:13] Helpfulness: 0.0 Reply
Related: Perhaps AI/synthetic Service Science "experts" on bodies of knowledge in the ISSIP data domain. If hesitant in
delivering advice directly from AI, Content Evolution uses a question generator called Challenge Engine to get people to "ask
better questions" (CE motto) about their toughest challenges. Appears on the CE landing page: https://contentevolution.net/
Try it! Could be adapted for ISSIP.
Kevin Clark [23 Oct 00:56] Is this idea helpful? Reply
A bit of IBM history; an early ceo stated there was no market for personal computers, in 1977 Chris Ward (IBMer) created the first BBS software,
around 1982 Harvard created a public domain bbs program called Common Ground, in 1992 was the last BBSCON conf. in Colorado springs, there
were around 100,000 BBSs at that time, most for gamers and hobbiests. 1988-1998 the Big Sky Telegraph innovated with online courses for K12
educators specifically for rural, remote and indigenous learners, to build caring online communities with advantages of asynchronous msging 24/7.
http://lone-eagles.com/history.htm All courses and content free to all at http://lone-eagles.com/ Of note is lots of detailed, simply written stories and
explanations posted at the lone eagles site.. One sample link http://lone-eagles.com/incubat.htm (has a short bulleted constitution.) As social media
dominated, free local friendly bbs communities were overshadowed by very diverse larger virtual online communities lead by for profit
algorithms....the humanetech.com movie 'social dilemma' warned of abuses about 10 years ago. Tristan Harris has an updated TED talk on TED.com
summer of 2025 that is a truly exceptional update!; https://www.humanetech.com/landing/the-social-dilemma and they have a site listing the harms
of social media, too. ISSIP might reframe the invite to participate as a storytelling platform for diverse users on how to create value for others;
encouragement, to generate a 'lessons learned' resource on ways to keep online discussions civil and nurturing. Think Globally, Act Locally. This is
evolving into AI graphics with humor and political relevance, but risks devolving into dropping poop like King Trump on protesters. I see tech
academics having their threads, educators having one on what to teach like AI appropriate use, and rules for online citizenship and many other for
'regular folks.' A related book long ago was Rules for Radicals. ISSIP needs to o!er new energy of purpose for participants...at a level they can feel
competent to contribute to. "If we all share what we know, we'll all have access to all our knowledge. Less is more in the age of info overload, and
VALUE is created for more people using 'Less is More' as a guideline. Motivating quotes can be near instantly inspiring. 60% of people access internet
on their smartphones, and type with two thumbs or fingers, though talk to text is used by many but few read long texts. LOL I came online in 1982,
created the Big Sky Telegraph with Colonel David R. Hughes 1988-1998. Became Lone Eagle Consulting 1997-2017, and am currently following ISSIP and
AI trends for good and bad potential outcomes. Frank Odasz [email protected] Having traveled a million miles, half by airline, half by car, 20
years teaching online across Alaska, Montana and nationally/internationally. The Top Down needs to learn how to partner MEANINGFULLY with the
Bottom up. If 1% of people on earth are sociopaths, of 8+ billion that's 80,000,000 and AI and War tech in the hands of just a few can destroy the life's
work of ten of millions of good folks. So, regulating and monitoring will require advanced AI, noting many authoritarian countries, and Palantir in the
US plan to use AI for control and surveillance, not civil dialog and free speech. The #1 problem in my view; is the above is going against the potential
of online communications for cointelligence, superagency, and abundance for all. As Doug Engelhart championed with The Mother of All Demos at SRI
in the late 60's. Censoring we the people and democracy is unAmerican to the extreme. Remembering the growth of Astroturf (fake grassroots
organizations) creating Citizens United to allow billiionaires to buy elections like Muck did in 2024. Empowering all citizens should produce massive
incomes for those with major financial resources to invest. Power to the People! It is just a matter of who and when. (quoting Tom Grundner; National
Public Telecomputing Networking)
frank odasz [22 Oct 16:27] Is this idea helpful? Reply
As we approach the end of the ISSIP Treasure Hunt, just want to express my gratitude to all the leaders who help ISSIP today with programs,
platforms, and non-profit activities - https://issip.org/leadership/ and those through the years as well (2012-2025): https://issip.org/history-of-issip/
Jim Spohrer [23 Oct 01:38] Helpfulness: 0.0 Reply
Thank you to everyone who participated in this ISSIP Treasure Hunt. The hunt is now over. We will be sharing results of what we've discovered ana
shared with each other in the days and weeks ahead. Gratitude for the opportunity to host this from the platformUX team, home of Treasure Hunt,
and a member of the Content Evolution federation. Ever onward / Kevin Clark
Kevin Clark [23 Oct 03:02] Is this idea helpful? Reply
CommentCommentCommentComment****
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