240731_RC_Webinar_AIautomation_vfin.pptx

Scaling Innovation: AI and RPA for Enterprise-Wide Transformation

1. Scaling Innovation Inclusive AI and RPA for Enterprise-Wide Transformation July 31 st 2024 Webinar

2. Timeline About Robo Co-op 10 m Tech Trend: AI and Automation 10 m CoE for Disruption 10 m Ecosystem for Scaling Impact 10 m Global Citizen Development 5 m 2

3. Speakers 3 Naing AI Automation Developer Robo Co-op Mohamad AI Automation Developer Robo Co-op Senthil Delivery Director Robo Co-op Jintae Founder and CEO Robo Co-op

4. About Robo Co-op 4

5. Building a Better Future to Shine as We Are – Digital Inclusion by Global Pioneers– Diverse talents Diverse opportunity Online community for digital inclusion Refugees Society Join Value UNHCR supports Robo Co-op’s digital inclusion of refugee Website 5

6. About Robo Co-op Refugees support each other with digital skills in Robo Co-op. Learn Together Digital learning community Group of five Anyone – Anywhere –Anytime Work Together Diverse digital projects Support corporates and government IT projects. Design, development, training, maintenance, etc. Expand Together Spread the care Members train new members, reward equally based on contribution Make decision democratically as a cooperative Support Together Digital Refugee-led cooperative Education Employment Entrepreneurship 6

7. Career Impact Bond Innovation for Digital Inclusion of Refugees Career Impact Bond Digital Impact Sourcing Pay forward More education More jobs Pay It Forward Scholarship Free IT training with wraparound support. Scholarship will be repaid once income increases. Pay it forward to future trainees for sustainable education for all. IT Outsourcing for Good Easier and more scalable sourcing for corporates than direct hiring. Refugees can join the international team from anywhere across the globe. Efficient outsources for sustainable job opportunity for all. Education opportunity for all! More job opportunity for all! Digital Impact Sourcing 7

8. Benefits for Corporates Many values are delivered with Robo Co-op. 8

9. Offerings The f irst step is outsourcing automation, but we’ve got more for you! Analytics Citizen Development Outsource Automation Outsource development & maintenance Outsourced automation becomes decent work for refugees. Truly global and diverse refugees can support your global operations. If you are already implementing RPA, please let us know your current cost of dev & ops so that we can offer more scalable and sustainable rate. DX Training & supports Global citizen development to train employees with AI & RPA. Our online group learning methodology can inclusively onboard anyone in your organization. Our members will not only teach AI & RPA but also support day to day AI automation, answering questions by your side. Data Science with LLM With LLM, automation can go beyond efficiency. We will automate data integration and data science with Gen AI for better ROI. 9

10. Top Talents We have many skilled members to implement cutting edge AI automation. Teaching major Gen AI applications as well. 10

11. Refugees tutored Gen AI prompt engineering to UNHCR Japan. 11

12. Awards AA Imagine 2023 Go Hope Award in the USA 2023 Ithra Tanween Refugee Mega Challenge Education Award in Saudi Arabia World Summit Award 2023 from UN “Digital Innovation for Social Impact” Top 5 Nominations from Japan Social Venture Partners Tokyo Top 3 Social Startup in 2022 Fast Company’s 2024 World Changing Ideas Awards for Global Gateway Program with AA 12

13. Tech Trend: AI Automation 13

14. Source: Robo Co-op. Fundamental Classification Complexity of task Non-routine Work Routine Work AI RPA 14

15. Source: Robo Co-op. Fundamental Classification Complexity of task Non-routine Work Routine Work AI RPA Brain Body 15

16. Source: Robo Co-op. Fundamental Classification Frequency of Task Complexity of task Non-routine Work Routine Work Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development 16 Brain Body

17. Tech Trend: AI Automation 17 Frequency of Task Complexity of task Non-routine Work Routine Work Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Brain Body

18. Disappointed by Chat GPT? Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Input Output Chat GPT’s answer is too general… Inputting your situation in detail is key, but no time to type out everything… One simple solution is not enough in real life… You need multiple options explored for any decision making… 18 Typical Issues

19. You can input rich info with just voice, and output multiple solutions at once. Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Input Output 19 Chat GPT’s answer is too general… Inputting your situation in detail is key, but no time to type out everything… One simple solution is not enough in real life… You need multiple options explored for any decision making… Typical Issues Voice input Tree of Thought Solution

20. Voice Input + Tree of Thought Prompt = Rich Input for Multiple Solutions. Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development 20 Demo

21. Type of Custom Bot (example: Sales Department) You can create your own custom GPTs for broad or specific output. Type of Output Broad Specific Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development 21

22. Characters of Custom GPTs Different type of output will define the nature of the custom GPTs. Impact Prompt Outcome Input Output Diverse Instruction Simple Complex Value Wide Deep Ask Simple Type of Output Broad Specific Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development 22 Different

23. 23 Duplicate Bot Mention Bot Chat GPT enterprise model is great for team collaboration. Duplicate other’s bots and customize as your own version! Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Mention @many bots to handle many specific tasks in one chat!

24. OpenAI Playground You can use API with the OpenAI Playground. 24 Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development

25. 25 Source: Robo Co-op. Gen AI is evolving rapidly to innovate scalable impact. “Broad” bot navigate overall process . “Specific” bot complete task “Specific” bot “Specific” bot “Specific” bot Improved “Specific” bot Improved “Specific” bot Improved “Specific” bot Improved “Specific” bot @ Diverse data More actions RAG API @ @ Duplicate Prompt engineering Junior Senior Master Volume Wide impact Deep impact Maturity Infrequent Frequent How to Institutionalize Chat GPT Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development

26. Tech Trend: AI Automation 26 Frequency of Task Complexity of task Non-routine Work Routine Work Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Brain Body

27. AA  integrated  GenAI  for RPA developers Citizen development becomes easier than ever. Natural Language Processing Easily create automations using everyday language. No coding required! Seamless Control Room Integration Effortlessly manage and monitor all your automations and actions from a control room. Enterprise-grade Automation Build scalable, robust automations to empower your entire organization. 27 Prompt for two folders. Loop first folder to find excel files and copy them to second folder. Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development

28. IT Service Transformation (Blueprint) by Automation Anywhere Source: Automation Anywhere Imagine Austin 2024. Task can be asked by natural language, and API integration w/ system of records and AI give more value 28 Custom Bot Prompt Engineering RPA Professional Development RPA Citizen Development Business User AI Chatbot AI Assistant Helpdesk Analyst Business User Level 1 Support Employee Self-Serve (Conversational) JARVIS Solution Seeker Ask JARVIS Ticket created Assign to human Ready with data Unresolved Unresolved Resolved Resolved Resolved Level 2 Support Auto-Resolution (Unattended) Level 3 Support Human Assisted Resolution (CoPilot) Request Completed AI Knowledge is auto updated

29. Center of Excellence for Disruption 29

30. Evolution of Intelligent Automation Professional Development Automation 30

31. Evolution of Intelligent Automation Professional Development Automation 31 Citizen Development

32. Evolution of Intelligent Automation Professional Development Center of Excellence Automation 32 Citizen Development

33. Evolution of Intelligent Automation Professional Development Citizen Development Center of Excellence Automation Digitalization Democratization Foundation 33

34. Evolution of Intelligent Automation Professional Development Citizen Development Center of Excellence Automation AI Digitalization Democratization Foundation 34

35. Center of Excellence for Disruption CoE can pioneer more disruption between AI and automation. Automation AI I Training I Training II Support & Maintenance III Propose integration IV. Exchange Practices 35 Professional Development Citizen Development Center of Excellence Digitalization Democratization Foundation

36. Robo Co-op’s Use Case at CoE : PR (Blueprint) Source: Robo Co-op. 1) PR draft, 2) post, 3) analysis can be automatically managed and optimized with AI. 36 PR associate Custom GPT & RPA RPA Custom GPT & RPA PR manager PR MGMT DB Review & Analysis Social Media Draft PR Release Notice PR event on calendar Update PR mgmt. DB Create folder for the PR event. Create & Update Ask custom GPTs Analyze Dashboard Post Update

37. Robo Co-op’s Use Case at CoE : Sales (Blueprint) Source: Robo Co-op. 1) Sales research, 2) draft proposal, 3) proposal evaluation, 4) customizing slides, and 5) updating sales DB can be automated with AI. 37 Sales Assistant Specific Custom GPTs AI RPA Sales Manager Corporate DB Opportunity DB Research Draft proposal Generate slides Update Upload Edit slides Ask Chat GPT Update/Upload Input: MoM By AI Input: Proposal, Customization, Sales Review Proposal Evaluation Proposal Slides

38. Ecosystem for Scaling Impact 38

39. Multistakeholder Management Robo Co-op is an open guild platform to co-create a “win – win – win – win” situation. Refugees “There are jobs and teams!” Clients “Outsourcing can be a social good!” Software Vendors “They grow more user base!” System Integrators “They help development and maintenance!” All for sustainable and scalable job inclusion 39

40. Robo Co-op’s Ecosystem Silver service partner for RPA Partner for GIS (with its digital twin, Re:Earth ) Partner for ERP Digital Partner for digital BPO Training and delivery partner for RPA Partner for RPA x AI Social UNHCR supports Robo Co-op’s digital inclusion of refugees Partnership to provide microfinance Robo Co-op leads its DX talent sub working group for innovation and advocacy Rental PC upcycled by refugees 40

41. Digital Inclusion of Refugee More reskill and upskill opportunities Online curriculum and scholarship for certificates Real OJT experience Professional experience to learn high standard More digital projects Potential impact sourcing from more corporates Voice of refugees to wider society Empowerment by sharing success stories More digital talents “No one left behind” through expanded user basis Higher loyalty of employees Sincere pro bono to support dedicated trainees Greater social impact Larger ecosystem for more job opportunities Contribution to ESG and SDGs Empower refugees to expand their digital inclusion Partnership with AA Global gateway program to accelerate the digital inclusion of refugees with AA Winner in Fast Company’s 2024 World Changing Ideas Awards! 41 Upskilling & reskilling On the job training w/ AA Test automation of new features Development for AA’s CoE Co-marketing & PR

42. 42 New Initiative for Greater Social Impact Cutting edge AI automation use cases from AA’s CoE will be implemented to Robo Co-op’s CoE as showcase for rollout! CoE of AA w/ AI automation use cases CoE of RC w/ AI Automation showcase Global Companies / Organizations

43. Fueling the Future of Work by Empowering Nonprofits & Uplifting Human Lives RESPONSIBILITY FRAMEWORKS 417,000+ training hours donated 40,000+ refugees supported 30,000+ trees planted Our technology is built for human enablement. We’re using our products and expertise to drive tech for good initiatives that solve complex, global social challenges and help organizations do more and do it better to get people what they need. TECHNOLOGY ACCESS HUMAN ECONOMIC UPLIFT COMMUNITY INVESTMENTS

44. Are you a nonprofit? We can help. We offer : Technology Access: Licenses at 75% discount Setup for Success : Help to set up automation capability in-house Discounted services through a partner Continuous training : Waive certification costs and access to free training Discounted CSR package

45. Global Citizen Development 45

46. 46 Truly diverse digital talents will support your AI automation any time (time zone & holidays) any where (country & languages) any how (development & maintenance + training & support) You can expand your citizen development across the globe with global pioneers all around the world! Note: To be confirmed and prepared before actual projects for each project.

47. Thank you for listening. Please take a survey for scaling impact!