5Amstrong-Define Measure Analysis Improve & Control

Proses DMAIC

1. KELOMPOK 5 AMSTRONG DMAIC

2. DEFINE GENERAL INFORMATION Company : Astra Motor Core Process : Honda Motorcycle sales distribution. PROJECT REVIEW Business Case Astra Motor would like to increase retail sales contribution by : Increase Sales Office  133 Direct Contribution  25,68% Number of Credit Sales  64,6% Problem Statement Unsettled switched clearing  O utstanding Account Receivables [AR] Possibility of fake credit request  Data Validity & Unmatched Credit Data Lag time of pooling [ Unefficiency administration process]  Delayed Payment Goal Statement ZERO case Switched Clearing Effective credit process and Financial Health Project Scope Synergy between Astra Motor and Financial Company :  Billing to Financial Company  Disbursement  Clearing AR

3. MEASURE Process Project CTQ Unit Sample Underspec As-Is Performance Target Performance Clearing AR Fincoy # of switched clearing case Case 40,465 cases between Aug-Oct 2010 174 cases of switched clearing DPMO = 4,300 (4.5 Sigma) Zero switched clearing case % of fictive credit sales tracked % 100% potential case of fictive credit sales can be tracked AR closing time Day R = 3-4 days up to 5-6 days Real time AR closing

4. ANALYZE Problem Root-cause Analysis Why 1 Why 2 Why 3 Why 4 Outstanding Account Receivables [AR] ( Accessibility ) Between Astra Motor (AM) and Finance company ( Fincoy ) Data source not available at AM Delay input from Fincoy PIC tends to delay the process No real-time system ❸ Data Validity & Unmatched Credit Data ( Reliability ) Different data No data/ information sharing ❶ Different area coverage Less area capacity/ coverage ❷ Delayed Payment ( Timelines ) Delay send invoice from AM to Fincoy Invoice process is delayed at the end of the month No data/ information sharing ❶ Easy Diff. Impact ❶ ❷ High ❸ Low

5. Improve Idea Root Cause Problem Solutions Name Alternative Solution 1 Alternative Solution 2 A lot of data is entered manually Changing the input process from manual to data upload (S1) Added PIC AR for monitoring clearing (S2) There is no real time integrated system yet Create an application or system that is integrated between the Astra Motor system and FIF(S3) Sends all through data on time (S4) The existing SOP is unclear and not yet detailed Create detailed SOPs starting from the billing process to AR clearing, along with lead time (S5) No. Solutions Name Cost Estimation Benefit Estimation Increase in Work Performance 1 S1 MID HIGH HIGH 2 S2 HIGH LOW MID 3 S3 MID HIGH HIGH 4 S4 LOW LOW LOW 5 S5 LOW HIGH HIGH IMPROVE

6. Select Solution Extra Earning Strike Out Stolen Base Grand Slam COST BENEFIT S3 S2 S5 S1 S4 Selected solution: Changing the input process from manual to data upload (S1) Create an integrated application or system between the Astra Motor system and FIF (S3) Create detailed SOPs starting from the billing process to AR clearing, along with lead time (S5) IMPROVE

7. Implementation of Solution/Optimization IMPROVE Activity Month PIC Output Mar Apr May Jun Jul August Create an integrated application or system between the Astra Motor system and FIF ASMO & FIF An application that is integrated with the data input process by simply uploading documents Changing the input process from manual to data upload ASMO & FIF Create detailed SOP starting from the billing process to AR clearing, along with lead times ASMO & FIF Standarisasi SOP pencarian

8. Implementation of Solution/Optimization BEFORE SOP AFTER SOP IMPROVE

9. Control Solution Created Integrated System Result Oct 10 Aug 11 Before After 174 1. AR Issue Solved 2. Prevent Loss 2.16 Trillion/Year 3. Real Time Anywhere Anytime 4. Anti Fictive Easiest to find potential fictive case