accessTufts_Leveraging_DesignThinking_EnterpriseArchitecture_NERCOMP_3-23-2016.pptx

Very interesting training material

1. Today

2. “We can make it easier to get work done at Tufts!”

3. We Matter

4. Where do we begin?

5. Empathy

6. The people who face the problem every day hold the key to the answer.

7. “Design thinking is a human-centered approach to innovation that draws from the designer's toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” - Tim Brown, President and CEO, IDEO

8. Inspiration Ideation Implementation

9. “Give us three months …”

10. HCD Process ITERATIVE

11. Design Thinking Process - Inspiration

12. UX Research - Discovery Diagonal slide of the organization: “Customers” – staff and faculty who engage in transactions (on their own behalf) Tufts Support Services who assist customers IT Help Desk support staff Managers, Directors, VP’s Contextual Inquiry

13. Design Thinking Process - Ideation

14. IDEO’s 7 Rules for Brainstorming Defer judgment Encourage wild ideas Build on the ideas of others Stay focused on your topic Be visual One conversation at a time Go for quantity Source: https:// challenges.openideo.com /blog/seven-tips-on-better-brainstorming

15. Design Thinking Process – Implementation

16. Design Thinking Process to Reframe a Problem

17. Tools We Use Fly on the Wall Observation Contextual Inquiry One-On-One Interview Expert Interview Group Interview/Focus Groups 5 Why (Root Cause/Fishbone or Ishikawa Diagram) Design Charrettes Service Blueprinting

18. Design Charrettes

19. Design Charrette Current State: Rapid (individual) brainstorm on Post It notes – “Why is [process] so complex? Where are the pain points? What is it preventing us from making it easier?” (5 min.) Synthesis : Combine all members’ Post It notes and organize into groups, you can add new ones as you go, remove duplicates (5 min.) One person from each group reports out to whole room/group discussion (20 min.) Future state: Respond to the problems you've identified. Describe, on index cards, how the experience could be different! Use “How Might We …” (10 min.) Together, create a storyboard that describes the experience of initiating and completing a [process]. Start with the user experience and move to the completion of the business process. You can use specific technology references if it helps.

20. Analogous Inspiration

21. Prototyping

22. Architecture & Development Development Enterprise Architecture Relevance of Search Product Release Plans

23. User Stories 3C’s How they were used Show our user stories See how easy it is to get started …

24. Development Process Agile cross adapted DAD Sprints and spikes Card wall Gantt chart as a communication vehicle

25. Enterprise Architecture: a New Paradigm for Tufts University FROM point-to-point system connections – expensive, difficult to maintain, constraining TO scalable and adaptable cloud-based integration: Data flow across multiple systems including legacy on premise and cloud SaaS (today). Consistent data and business rules throughout the university (future).

26. Search “Search is the user's lifeline for mastering complex websites” - Jakob Nielson 1 Give the user the ability to “control their own destiny.” Give the user an “escape hatch” in case they get stuck. 1 Nielson, Jakob . "Search: Visible and Simple." Search: Visible and Simple. May 13, 2001. Accessed March 13, 2016. https:// www.nngroup.com /articles/search-visible-and-simple/.

27. Ongoing Process of Portal Development

28. Product Roadmap

29. Resources Articles: Design Kit: The Course for Human-Centered Design Design Kit: The Field Guide to Human-Centered Design 45 Design Thinking Resources for Educators   Service Design Toolkit How Might We video Books Change by Design Building Microservices Design Sprints Disciplined Agile Delivery

30. Thomas W. Cox [email protected] Louis Kaczmarek [email protected] Thank You!