AEMO NEM Specialist - Energy Market IT Services

We have specialist skills in managing Australian Energy Market Operator (AEMO) environments subject to AEMO regulations. Since 2004 we have been the trusted partner for the Energy Market relying on our expertise in maintaining the health and stability of their AEMO Market Management System (MMS), Market Information Bulletin Board (MIBB) and Short Term Trading Market (STTM) environments, along with the associated AEMO Participant Data Replication (PDR) application suite.

1. Our Services
PDR Infrastructure Design,
Implementation & Setup

Managed Services for PDR &
associated applications
Application Support & Maintenance
24x7 Monitoring & Outage Protection
Security Assessments for your AEMO-
related Application
Managing your Australian Energy Market
Operator (AEMO) operations can be complex
and resource-intensive. From real-time data
availability to regulatory compliance, the
challenges of maintaining AEMO systems
in-house are significant. Blue Crystal
Solutions offers a streamlined, reliable, and
cost-effective alternative.

Blue Crystal has been designing, developing
and maintaining AEMO infrastructure, data
model and applications for clients since
2006. This expertise includes managing the
Market Management System (MMS) data
model, Market Information Bulletin Board
(MIBB) and Short-Term Trading Market (STTM)
associated suite of applications.
We specialise in designing and supporting
the Participant Data Replication (PDR)
architecture and data model. Our AEMO
National Electricity Market (NEM) Data Model
Specialist Services enable our clients to
customise their PDR infrastructure setup
to meet their requirements and achieve
operational excellence whilst being cost
effective. Our clients are also assured of the
real time data availability through our 24x7
monitoring tool, BlueDiamond.
Blue Crystal is the safe pair of expert
hands you need to support your Energy
Market Application. Our focus is all about
guaranteeing seamless operations and peace
of mind, allowing your focus on your core
business, innovation and growth.
PDR Infrastructure design
PDR architecture mainly consists of two
components: The Application Server
(Infoserver) and the Database.
Blue Crystal can custom design your PDR
Architecture in the most cost effective
and operational efficient way, as well as
implement it.
We work within your technical requirements:
such as cloud/on-prem, UNIX/Windows
servers, Oracle, SQL and more to find the
best suite across various production and
non-production environments, architecture
and data model.
PDR Application setup
As PDR Application and MMS data model are
primarily managed by AEMO, Blue Crystal
can implement and maintain these changes.
We also provide impact analysis, release and
testing support for all applications (including
PDR batchers and loaders) and data model
changes introduced by AEMO.
Why choose Blue Crystal
Solutions to support your
Energy Market Application?
We have been a trusted partner for
AEMO participants for almost 2 decades,
supporting prominent clients such as CS
Energy, CleanCo, EnergyAustralia, and
Callide Power Trading.
We’re a cost-effective solution that
eliminates the need for in-house
resources to manage AEMO systems.
Our unique expertise is yours to leverage
and access our pool of seasoned experts
with deep AEMO experience.
Enjoy the peace of mind that comes with
guaranteed compliance, real-time data
availability & 24/7 operational support.
We can help you with:
Our AEMO NEM Data
Model Specialist
Services.

2. bluediam nd3
BlueDiamond is an innovative, proprietary monitoring tool designed to run
as a lightweight agent on client systems. Integrated seamlessly during
application setup, it enables efficient execution of scripts and queries on
Infoservers and databases, ensuring full functionality without storing any
client data. With BlueDiamond in place, you can expect comprehensive
monitoring across database, cloud, infrastructure, and application
environments:
1. Real-time tracking of server and database connectivity, resource
health, and performance metrics. Configurable threshold checks,
such as CPU and disk usage, trigger instant alerts via email, Teams
messages, SMS, or automated phone calls.
2. Continuous monitoring of application health, processing speed,
transactions, and logs, including critical PDR batcher and loader logs.
BlueDiamond identifies and escalates issues such as slow processing,
hung applications, missing data files, or process backlogs.
3. Detailed insights into database performance, blocking, disk space,
and uptime. Custom alerts and procedures validate data integrity,
update frequencies, and table health.
With our monitoring services, you can expect robust, real-time
oversight of your NEM application suite to ensure operational
continuity, regulatory compliance, and peace of mind.
24x7 Monitoring & Outage Protection
Infrastructure Monitoring
Server health, CPU usage,
disk space, database
uptime.
Real-time tracking of PDR
batcher & loader logs,
transaction processing,
backlogs.
Customised Alerts with
Configurable thresholds
for critical events, with
automated notifications.
Data privacy by running
scripts and queries without
storing sensitive information.
Blue Crystal offers comprehensive PDR
and associated application support as part
of our fully managed services. We ensure
24/7 coverage for critical application and
infrastructure issues, providing clients with
peace of mind through continuous monitoring
and prompt issue resolution.

Real-time Monitoring
Our advanced monitoring tool allows for
customisable checks tailored to client-specific
needs, including server availability, resource
health metrics, application performance, and
even detailed application logs. All infrastructure
and application monitoring activities are
included in our managed services, ensuring
complete coverage.

Critical Alerts Management
Critical alerts outside standard business hours
are immediately escalated to on-call specialists
via email, SMS, or phone calls to ensure timely
responses. Non-critical issues are managed
efficiently during regular office hours. To
guarantee reliability, our team follows well-
documented procedures for known issues,
eliminating single-person dependencies.

AEMO Notification Management
Blue Crystal proactively monitors AEMO
notifications, MIBBs, and market notices
to keep clients informed of maintenance
schedules, downtimes, new releases, and
technical updates. Additionally, we can liaise
directly with AEMO on behalf of clients to
address connectivity, password resets, or data
availability issues.

Upgrades and Maintenance
Beyond real-time monitoring and operational
support, clients can choose to include periodic
MMS data model upgrades and server patching
within their managed services package, to
ensure their systems are always up to date and
compliant.
Managed Services: PDR & associated apps
Our Services (cont.)

3. ““
Our Partners
Contact Us
We can elevate your AEMO application’s reliability, efficiency, and
success on 1300 765 008 or email [email protected], just ask.
For more information visit bluecrystal.com.au
1300 765 008 | bluecrystal.com.au | Adelaide - Brisbane - Melbourne - Perth - Sydney
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Our Numbers
AEMO Partners since 2006
3 Major Technology Partners
100+ Energy Market Applications
actively under support
10+ PDR Application Servers:
Infoservers under management
10+ MMS Database instances
under management
6 AEMO Specialists supporting
your operations
2 updates performed annually for
MMS data model releases.
1,000’s of databases, servers &
applications under support.
Get assessed and secure
your Application before
it’s too late.
Energy companies handle vast amounts of
sensitive data, including customer information
and operational data. A breach of this data
could result in financial losses and damage
to the company’s reputation. Ensuring the
security of your business critical energy
applications are essential to safeguarding
your organisation future. We offer a
comprehensive assessment aimed at fortifying
your application and maintain your regulatory
compliance.
Our AEMO associated Application Security
Assessment Service can identify potential
vulnerabilities & provide you with risk reports
& recommendations.
Don’t wait for a breach to see what you’ve
been missing, talk to us today.
“BCS are very responsive and flexible, and
went beyond expectation. Their professional
manner and expertise in the industry led to a
successful project delivery”.
Louis Pavlou, Project Manager, Energy Australia
Their BD3 monitoring and alerting system
is excellent. I wouldn’t want our very critical
Infoserver application to be supported by
any other vendor.”
CS Energy
Our Feedback
Supporting 100+
Energy Market
Applications