AI-Powered Voice Assistant for Safaricom

Concept: An advanced, AI-driven voice service that allows Safaricom subscribers to access information and perform tasks simply by speaking into their phone. Its key differentiator is that it works on any mobile device—even basic feature phones—without requiring an internet connection or a smartphone.

How it Works: Customers dial a dedicated number (e.g., *800#) and are greeted by a natural, AI voice assistant ("Sally"). They can ask questions in English or Swahili, such as:

1. Presentation Deck: AI-Powered Voice Assistant for Safaricom
Slide 1: Title Slide
Title: Transforming
Customer Experience: An AI-Powered Voice Assistant for Every
Safaricom
User
Subtitle: Inclusive,
Intelligent, and Internet-Free Access to Information
Logo: Your
Company Logo & Safaricom Logo
Presenter: [Your
Name], [Your Title]
Date: [Date
of Presentation]
Slide 2: The Opportunity: Reaching Every Customer in Kenya
Title: Bridging
the Digital Divide
Content:
oWhile
data services grow, a significant portion of Safaricom's customers rely
on basic feature phones.
oThese
customers are often excluded from digital services and require call-
center
support, which is
 costly to scale.
oOur Proposition: An
AI Voice Assistant that works on
 ANY phone—no

internet,
no smartphone, no app download required. Just a voice call.
Slide 3: How It Works: Simple for the Customer, Sophisticated for You
Title: Technology
Made Accessible
Graphic: A
simple flow chart.
1.Customer: Dials
a dedicated number (e.g., *700# voice equivalent).
2.IVR: "Welcome
to Safaricom. For your balance, press 1. To buy data, press 2.
To
speak to our AI assistant, press 9 or just say 'Hello Sally'."
3.AI Assistant (e.g., "Sally"): "Hello!
How can I help you today?"
4.Customer: "What
is my M-Pesa balance?" or "How do I bundle my minutes?"
5.AI: Provides
a spoken, real-time answer and can execute actions via API.
Key Bullet Points:
oVoice-First: Interact
via simple speech or keypad.
oReal-Time AI: Gets
smarter with every interaction.

2. oFully Integrated: Connects
to Safaricom's backend systems (CRM, M-Pesa,
data
bundles).
Slide 4: Key Customer Benefits (The "Why")
Title: Empowering
Your Customers, One Voice Call at a Time
Benefit 1: Ultimate Accessibility
oIcon: Basic
phone icon.
oWorks
on every device in the Safaricom network. No barriers to entry.
Benefit 2: Internet Not Required
oIcon: A
voice waveform with a "no internet" symbol over it.
oUses
core voice network, making it available everywhere, even in low-
network
areas.
Benefit 3: Instant, 24/7 Support in Local Languages
oIcon: A
clock and a speech bubble with the Kenyan flag.
oGet
answers anytime on airtime, data, M-Pesa, network issues, without
waiting
in call queues.
Benefit 4: Enhanced Customer Satisfaction
oIcon: A
smiling customer.
oFrictionless
access to information builds loyalty and trust.
Slide 5: Key Business Benefits for Safaricom (The "ROI")
Title: Driving
Efficiency and Innovation
Benefit 1: Significant Cost Reduction
oIcon: A
downward trending graph.
oAutomates
up to 40-60% of routine call center queries, reducing operational
costs.
Benefit 2: Scalable Customer Support
oIcon: A
network graph growing.
oHandle
thousands of calls simultaneously without adding human agents.
Benefit 3: New Revenue Channels
oIcon: A
dollar/pound sign.

3. oPotential
for premium AI-assisted services (e.g., "Press 9 for Agri-Info" - small
fee
applies).
Benefit 4: Valuable Customer Insights
oIcon: A
magnifying glass over data.
oAnalyze
call logs and queries to understand customer pain points and
improve
services.
Slide 6: Our Proposed Technical Approach (Cloud-First)
Title: A
Future-Proof, Scalable Architecture
Visual: A
high-level architecture diagram based on your points.
oSafaricom Network -> SIP Trunk -> AWS/Google Cloud Telephony Layer
oAI Processing Engine (STT -> OpenAI/Google AI -> TTS)
oSafaricom APIs (Data, M-Pesa, Billing)
oMonitoring & Logging (CloudWatch)
oStorage (S3 for logs/recordings)
Why Cloud?
oScalability: Instantly
handle call volume spikes.
oSecurity & Compliance: Built-in
enterprise-grade security on AWS/Google
Cloud.
oCost-Efficiency: Pay-as-you-go
model; no large upfront hardware investment.
oReliability: 99.99%
uptime guaranteed by cloud providers.
Slide 7: Proof of Concept (PoC) Plan
Title: Let's
Start with a Focused Proof of Concept
Objective: To
demonstrate the feasibility and customer value of the AI Voice
Assistant
within 4-6 weeks.
PoC Scope:
1.Setup: Deploy
a basic IVR menu with keypad input.
2.AI Integration: Implement
the "Press 9 for AI" flow for a limited set of queries
(e.g.,
"What is my balance?", "What data bundles do I have?").
3.Testing: Provide
a test number for the Safaricom team to validate
functionality.

4. 4.Multi-Language Support: Demonstrate
response generation in English and
Swahili.
5.Delivery: A
detailed report on performance, accuracy, and scalability
recommendations.
Slide 8: Next Steps & Proposed Timeline
Title: Partnering
for Success
Phase 1: Alignment & Kick-off (1-2 Weeks)
oFinalize
PoC scope & secure necessary API access.
Phase 2: PoC Development (4 Weeks)
oOur
team develops and integrates the solution.
Phase 3: Testing & Validation (2 Weeks)
oJoint
testing with your team.
Phase 4: Review & Full Deployment Plan
oAnalyze
results and plan for commercial rollout.
Slide 9: Why Partner With Us?
Title: [Your
Company Name]: Your Strategic Technology Partner
Bullet Points:
oExpertise: Deep
experience in AI, telephony, and cloud-native solutions.
oFocus: We
understand the African telecom landscape and its unique
challenges.
oPartnership Approach: We
aim to be an extension of your team, not just a
vendor.
Slide 10: Thank You & Q&A
Title: Thank
You
Contact Information:
o[Your
Name]
o[Your
Title]
o[Your
Email]
o[Your
Phone Number]

5. o[Your
Website]