Basic Concepts and Terminology
QoS through SLA
Cloud service usage conditions are typically expressed in aservice-level
agreement (SLA)
It is the human-readable part of a service contract between a cloud provider
and cloud consumer
Describes Quality of Service (QoS) features, behaviours, and limitations of a
cloud-based service or other provisions.
An SLA provides details of various measurable characteristics related to IT
outcomes, such as uptime, security characteristics,
Provides QoS features, including availability, reliability, and performance
Since the implementation of a service is hidden from the cloud consumer, an
SLA becomes a critical specification.
M.K.Mondal (
[email protected]) Rani Rashmoni Green University M.Sc CS. 2025 22 / 44