And that's about to change! (Service Design Drinks Berlin May 2024)

Design and change management can make a great couple. Designers already have many of the key tools needed to manage change. A talk from Service Design Drinks Berlin (17 May 20-24) by Martin Gude.

1. And that'sabout
tochange!
[email protected]–martin.gude.me–Berlin

2. 2
MARTIN GUDE
Strategic Catalyst for
Digital Products
Clients that I worked with

3. WHAT IS CHANGE?

4. 4
https://youtu.be/VtvjbmoDx-I

5. „
5
But change is not like a pizza that you order.
AUTHOR UNKNOWN

6. AND WHAT IS
CHANGE MANAGEMENT?

7. „
7
Change management refers to the implementation
of selected measures [and tools] to radically change
departments or the entire organisation and move it
towards a defined target state.
PERSONIO

8. DESIGN AND
CHANGE MANAGEMENT

9. „
9
Innovation is about designing customers,
not just new products, new services, and
new user experiences.
MICHAEL SCHRAGE (2012) IN “WHO DO YOU WANT YOUR CUSTOMERS TO BECOME?”

10. 10
WHY DO WE NEED CHANGE
MANAGEMENT IN DESIGN?
Change management
supports organisations
in preparing for
upcoming changes
Designing products
creates changes, even
for people not using the
product
It helps with planning
even the most
extensive changes
within an organisation
Icons from the Noun Project by ArifHariyanto, Good Father, and Wilson Joseph

11. 11
3 STAGES OF CHANGE
CHANGEUNFREEZEREFREEZE
cf. Kurt Lewin, 1947: Frontiers in group dynamics. Concept, method and reality in social science. Social equilibria and social change.
Demonstrate the
need for Change
Demonstrate the
benefits of Change
Reinforce the
behaviour
This is where we design our products

12. 12
WHAT DO WE NEED FOR SUCCESSFUL
CHANGE MANAGEMENT?
Icons from the Noun Project by verry poernomo, IronSV, and Adrien Coquet
MindsetTools
Openness
Mindfulness
Empathy
Vision Statement
Personas
Empathy Maps
Scenarios
Stakeholder Radar
Lewin
Theory U
Kotter
Kübler-Ross
McKinsey 7S
Models

13. „
13
As designers, we already have a lot of what it takes
to manage change successfully.
We just need to do it.

14. Let‘s have
a drink!
[email protected] – martin.gude.me – Berlin