Art of selling

Art Of Selling

1. Art Of Selling Anything we can sell

2. WHY ARE YOU HERE ? Self-Motivated Self-confident Capable to learn new things Interested to face new challenges

3. CUSTOMRER EXPECTATION - CE · Before & After COVID-19 · Identify the new trends · Customers’ Needs and Wants · Behavioral patterns · How to fulfil their expectation

4. Rapid expectation changes Rule No. 02 Don't Assume, Clarify Rule No. 01 CE RULES

5. A - I - D - A I A D A ATTENTION INTEREST DESIRE ACTION

6. ATTENTION Appearance Tone Smile Product Arrangements (VM) Language Cleanness Fragrance, Lights etc

7. INTEREST Talk with convenient language Ask questions Positive Comments Make eye contact Empathy

8. DESIRE Identifying the situation Needs Trust Build their mind to buy something from you Product - Specification, Features, Usages, Benefits, Advantage.

9. ACTON Make customers buy the product You can immediately take Action if the customer is happy with the previous 3 stages

10. SALESMANSHIP Art of helping customers to achieve their goals Art of solving customer's problem Art of converting human needs into the wants

11. WE USUALLY THINK WE SELL PRODUCT AND SERVICES OR BOTH WHAT ABOUT SELLING YOURSELF FIRST?

12. Personality How others see you as a human being Choice of words Body language Respect

13. Up Selling Category Selling Cross Selling Suggestion Selling Offering higher price or Quality or Grade Suggesting and selling other products which can be used along with the product that you already sold Suggesting and selling a new arrival or a special product after a cross selling Offering and selling a different product from the same category after the customer selected a particular product

14. CROSS-SELLING Shirt Tie Cufflinks

15. UP-SELLING Features Benefit Quantity Size Price Quality

16. ALTERNATIVE SELLING CONSULTATIVE SELLING When a customer came with a need, offering him the required products after understanding the need When you don’t have the product what customer was looking for, offering the different similar products and selling the customer’s preferred one .

17. Team 01 Kanthi Saman Son Wedding Exchange Up Selling Cashier Shirt CRO Team 03 Skirt Daughter Abdul Ilma Cross Selling Frock Cotton Party MBRK Team 02 Chief Cashier Kusum Grandmother Cry Cross Selling Hat White Blouse Damage