artificial intelligence and robotics in hti.pdf

ai and robotics in hti

1. ai and
roboticsPresented By:
Ms. Patricia Anne Santos
In Hospitality and Tourism Industry
HTM 511

2. INTRODUCTION The tourism and hospitality industry is rapidly evolving
through digital innovation
Artificial Intelligence (AI) and robotic technologies are at
the forefront of this transformation
These technologies enhance service delivery, improve
operational efficiency, and redefine guest experiences.
The industry is shifting from traditional, human-based
services to smart, data-driven, and automated operations

3. What is Artificial
Intelligence (AI)?
AI refers to machines or systems that can
perform tasks that normally require human
intelligence.
Functions include:
Learning from data (Machine Learning)
Understanding human language (Natural
Language Processing)
Recognizing images or voices
Making predictions and decisions
In tourism and hospitality, AI supports
personalized services, automation, and
data-driven management.

4. What is Robotics
Technology? Robotics involves the design, development, and
use of robots to perform tasks automatically.
In the hospitality industry, robots can:
Interact with guests (concierge or service robots)
Deliver items, clean rooms, and assist in check-ins
Provide entertainment or information
Robots improve speed, accuracy, hygiene, and
novelty in service operations.

5. Applications of AI in
Tourism and Hospitality
Chatbots and Virtual Assistants
Handle bookings, inquiries, and
customer support 24/7.
Examples: Cebu Pacific’s Chatbot,
Expedia’s Virtual Agent

6. Applications of AI in
Tourism and Hospitality
Personalized Recommendations
Suggest destinations, dining
options, or activities based on
customer data.
Revenue and Demand Forecasting
Predict occupancy rates and
optimize pricing.

7. Applications of
Robotics in Hospitality
Applications of
Robotics in Hospitality
Front Desk and Concierge Robots
Hilton’s “Connie” assists guests
with directions and local tips.
Room Service Robots
Deliver towels, food, and
amenities (e.g., “Relay” by
Savioke).

9. Applications of
Robotics in Hospitality
Applications of
Robotics in Hospitality
Cleaning and Maintenance Robots
Automated vacuum and sanitation
systems enhance hygiene.
Airport and Restaurant Robots
Robots provide guidance, deliver
meals, and perform routine tasks.

11. Benefits of AI and
Robotics in hti Improved
Efficiency
Operational
Cost Savings Data-Driven
Insights
Enhanced Guest
Experience
Health and
Safety

12. Challenges and Limitations
High Implementation Cost
Job Displacement
Loss of Human Touch
Data Privacy and Security Issues
Technical and Maintenance Issues

13. Ethical and Human
Resource Considerations
The introduction of AI must balance efficiency
with empathy.
Employees must be trained and reskilled to
work alongside technology.
Organizations need to establish ethical
guidelines for data use and AI decision-making.
The goal: Technology should assist, not replace,
human service.

14. Future Trends Smart
Hotels
Integration of IoT, AI, and
automation for total guest control
(lights, temperature, booking).
AI-Driven
Tourism
Platforms
Predictive and voice-based trip
planning systems.
Autonomous
Transport
Self-driving shuttles and AI-guided
tour vehicles.

16. Future Trends Augmented Reality
(AR) & Virtual
Reality (VR)
Immersive travel previews and
virtual tours.
Sustainability
Integration
AI optimizing energy use and waste
reduction in hotels

18. “Machines may deliver
efficiency, but only people can
deliver warmth. The success of
modern hospitality depends on
how we unite both.”

19. Thank
You