ATVM - Case Study

Identify the problems and suggest solutions for existing ATVMs at the suburban railway stations in Chennai and Mumbai, India.

1. Case Study-ATVM(Automatic Ticket Vending Machines)
Researchers + Railway authorities expected ATVMs
to be intuitively easy and less time taking to use
According to an online source:

2. Personal experience at
Chennai Egmorerailway
station.
Motivation

3. Problems with ATVMs
No information about
where to start and
how to start.
No initial information
about available
options regarding
ticketing.
1

4. Problems with ATVMs
No cues or guidelines
to proceed further.
2

5. Problems with ATVMs
Many operations to perform and many options
for each, all in a single screen.
3

6. Problems with ATVMs
Widget for selection is confusing the user.
4

7. Problems with ATVMs
The intended action of
the button is not clear.
The buttons themselves
are intimidating.
5

8. Problems with ATVMs
Screens hard to read in
the glare of daylight
6

9. Suggestions:
For designers
All details can be shown in one screen, but only One action
per screen
More undo or back buttons for better navigation
Cues at every screen to help the doing the task and navigation.
For users
The user has to approach the railway customer care for
sufficient understanding and training to use ATVMs.
Railway authorities should also serve the customers who are in
need with instructions to use anddemos at multiple counters.

10. Thank you…