Baggage Claim - pre intermediate class for tourism

english class about trips

1. AROUND THE WORLD Grecia Galarza

2. Have you ever travelled by plane?

3. Now you arrive to the airport. Imagine that you are travelling somewhere.

4. 01 So the flight la nds at 9:00 am. And passengers leave the plane. Airport

5. The plane arrives to the airport. Your luggage is in the carousel. You show your ticket of check-in . You take all your baggage and leave.

6. What’s the difference between luggage and baggage? 02 gab

7. WHAT DO YOU DO IF YOU HAVE SOME PROBLEM AT THE AIRPORT? HOTEL The airline service will contact you to your hotel. W AIT At the airport. CLAIM Form. 01 02 03 Try not to worry.

8. WHAT DO YOU THINK ABOUT THE VIDEO ? Understood Do you like these type of videos? Problem What do you feel when you watch while lsiten? How to solve it? Is there some conseil or opinion to improve this?

9. Transcription Excuse me. I’m still waiting for my luggage to arrive and it’s not on the carousel. What should I do? Let me see if I can locate the bag in our system. It might have been put on a later flight. The next flight arrives in just under an hour. Can you do that? Check to see if it’s on the other flight? No, I’m sorry, but I can’t confirm that. You’ll just have to wait until the flight has landed. Your bag could actually be missing. What should I do? You can go ahead to your hotel. I’ll make a note of where you are staying and when the bag arrives, an airline service will deliver it to your hotel. Ok...I’m staying at the Palace Hotel on St Peter’s street in the city center. Fine I’ve added that to our system. Now have you got your ticket with the number on that they gave you at check in? Do you mean this sticker on my boarding pass?

10. Transcription Yes, that's the one. OK, I’ve entered your luggage number so we can start searching? And what if another passenger has taken it by mistake? That’s very unusual sir... but of course, it can happen. Was there a case left on the carousel when everyone had gone? No, no there wasn't. Ok. So can you give me any idea of how long it might take to locate my luggage? I’m afraid I can’t sir...not definitely, although most luggage is returned within 48 hours. And if it isn`t? If it hasn’t been returned to you within 48 hours you can put in a claim for any items you need to purchase. Just fill out this form and hang on to all your receipts. And what if it doesn’t turn up at all? What then? Well then you can file another claim...which is this form... you’ll have to fill it in and send it to the address at the top or you can access it online on our website. But I’m sure it will arrive on another flight later today. So try not to worry. This is a nightmare.... oh well I just hope it shows up soon. Thanks for all your help anyway.

11. Thank you