Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHRCamp Ottawa 2024

Speaker: Erin Patchell

Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?

1. THURSDAY MAY 9, 2024
Erin Patchell
Founder, Coach & Advisor
Becoming
relentlessly
human-centred
in an AI world.
SOCIALHRCAMP
OTTAWA
Building Future-Ready Workplaces:
Navigating the Al Revolution

3. "I think it is possible for
ordinary people to choose to
be extraordinary."
- Elon Musk

5. Looking
Back

6. Industry 1.0 | The Luddites riot weaving machines

7. Industry 2.0 | Mass production in the early 1900's

8. Industry 3.0 | Digital revolution & early automation

9. Industry 4.0 | AI and Advanced Robotics

10. How has technology changed the
value of a person?
How has technology changed how we
define the value of a person?
(thanks to Christine Pothier for the rewrite inspo!)

11. Thanks to Scott Rust
for the quick
chatGPTing.
(Officially a verb?)

12. Looking
Forward

13. The Truth About Human
Population Decline
Jennifer Sciubba, Ph.D

15. How would a shrinking
world change
[how we define]
the value of a person?

16. Population Decline
Aging
Population
Climate
Change
Globalization
Energy
Public &
Private Debt
Recession?
War
Global
Pandemics...
Politics
Cybersecurity
Weather

17. Population Decline
Aging Population
Climate
Change
Globalization
Energy
Public &
Private Debt
Recession?
War
Global
Pandemics...
Politics
Cybersecurity
Weather
Regulatory
Changes
Reputation
& Brand
Talent
Acquisition
Talent
Retention
Intellectual
Property
Communication
Barriers
Skill
Gaps
Leadership
Failures
Resource
Allocation
Performance
Customer
Service
Sales
DEI & A
Marketing
Innovation

18. Population Decline
Aging
Population
Climate
Change
Globalization
Energy
Public &
Private Debt
Recession?
War
Global
Pandemics
Politics
Cybersecurity
Weather
Regulatory
Changes
Intellectual
Property
Communication
Barriers
Resource
Allocation
Unemployment
EnergyWellness
Identity
Frustration
Motivation
Adding Value
Feeling Valued
Burnout
Performance
Talent
Retention
Skill
Gaps
Leadership
Failures
Customer
Service
Reputation
& Brand
Talent
Acquisition
Sales
DEI & A
Access
Productivity
Community
Marketing
Respect
Purpose
Innovation
Learning

19. How do we know we’re
solving the right problem?
“It isn’t that they can’t see the solution,
it is that they can’t see the problem”
GK Chesterton, Writer

20. People are OK
Human beings everywhere are basically okay.
People have real resources
They have many more resources than they know.
Every person has a positive intention
Even if a positive intention is hidden, it can quickly be found.
People do their best
They make their best choices each day with what they know about life so far.
Change is inevitable
No matter how difficult, we learn, we grow, and we change.
Coach Mindset

21. Empathize
Define
Ideate
Learn
Experiment
Refine
Build
Iterate
Sprint
Review
& Retro
Design Thinking Lean Startup Agile (Scrum)
Measure
Technology SolutionBusiness Problem
Product
Backlog
Sprint
Execution
Sprint
Planning
Pivot?

22. How can we double
down on serving
people?

23. "What we achieve inwardly
will change outer reality."
— Plutarch