Building a future with a Heart - What inventors of tomorrow need to consider?

Sharing some insights on the mass adoption of various inventions throughout history and how the pace of adoption has accelerated in recent times. The slide highlights five key principles encapsulated in the acronym HEART - Human-centric, Externalizable, Accessible, Responsible, and Trustable, along with relevant use cases and examples. The objective is to encourage educators to emphasize on these five principles as part of their pedagogy.

1. Building a
future with a
HEART
Sathish Vaidyanathan
VP & Head of India
ACV Auctions
Presented at ICT Academy BRIDGE ’24
Coimbatore | 20.08.2024

2. About ACV
•Founded: 2014.
•Headquarters: Buffalo, New York, United States.
•Mission: To transform the automotive industry by
building the most trusted and efficient digital
marketplace and data solutions for sourcing, selling and
managing used vehicles with transparency and
comprehensive insights.
•Brands : Our top brands include ACV Auctions, ACV
Transport, ACV Capital, ACV MAX, ClearCar and True 360
•India: India Development Centre inaugurated in Chennai,
March 2024.

3. Study the past if
you would define
the future
Confucius
Teacher and Philosopher

4. Historically, each phase of revolution improvised on the previous
and created a paradigm shift.
INDUSTRY 1.0
Mechanization
(Water/ Steam)
INDUSTRY 2.0
Mass Production
(Electricity)
INDUSTRY 3.0
Automation
(Computers)
INDUSTRY 4.0
Digitization
(AI/ IoT)
INDUSTRY 5.0
Humanization
(humans and
robots)
1765 1870 1969 Ongoing

5. The consistent objective of all these phases of evolution has
been to provide increased value to the end consumer
Consumer
Value
Policy and
Regulatory
Oversights
Technological
Advancements
Business Model
Innovations
Market and
Ecosystem
Developments

6. > 10 years
< 3 months
3 - 10 years
Internet 7
Facebook 4.5
iPhone 4
WhatsApp 3.5
UPI (India) 3
COVID Vaccine (India) 85 days
Chat GPT 2 months
Threads 5 days
Tractors 80
Air Travel 68
Cars 62
Electricity 46
Television 25
Ecommerce 18
Mobile Phones 16
Digital Payments 10
Time taken (in years) to reach 100 million user adoption
Newer technologies (digital
platforms and services) reached
mass adoption much faster
Inventions that depend on
physical infrastructure took
longer to reach mass adoption…
Mass Adoption - A key indicator of customer value creation

7. With such rapidly increasing pace of adoption of new inventions,
creators are posed with some fundamental questions…
oAre we really making this useful for humans ?
oAre we considering long term consequences ?
oAre we respecting the boundaries of ethics and morality ?
oAre we producing sustainable solutions ?
oAre we optimizing our resource consumption ?

8. H – Human-centric
Are we building a future with a HEART ?
E – Externalizable
A – Accessible
R – Responsible
T – Trustable

9. Human Centric
Making systems ambient and frictionless for
humans
Example: Walk into a store, pick up products and walk
out (identity, checkout and payment happen
automatically.)
Combining Cognitive computing and Human
Intelligence
Example: AI co-pilots in cars, adjusting routes based on
passenger preferences.
Helping humans with better precision and time
efficiencies.
Example: Robotic Surgeries, Digital Assistants.
Forging a Human Machine Collaboration

10. Externalizable
Platform Thinking Mindset
Example: Product discovery and design by engaging
consumers in the lifecycle. Bringing people,
processes and data together.
Taking services to consumers
Example: Instead of taking the car to a service
centre, can the service come to the car through AI.
Externalising home-grown services
Example: Externalise internal tools and services
for mass consumption and better monetization.
Maximizing value by externalizing services

11. Accessible
From one size fits all to hyper-
personalization
Finding sustainable and cost-effective ways to
personalize products and services to make them
accessible and useful to all.
Collaborative Interoperable Networks
Example: Open Network Digital Commerce (ONDC)
has started to democratize ecommerce in India to
bring small businesses online.
Justice by design
Not just equality and equity, but also justice by design
Build for all. Accessible to all.

12. Documentation and Training of ethical
principles and standards
Example: Providing practical guides to building Ethical
AI.
Simulate intended and unintended
consequences.
Example: Digital Twins to help recreate a real-world like
scenario to evaluate ethical performance of the system.
Responsible
Applying Ethical Principles in Practice

13. Trustable
Building trust is key to unlocking true
potential and adoption.
Instilling confidence on AI through regulation,
monitoring and open sourcing.
Example: Summaries and insights generated based on
large volume of data. How do we trust them ?
Securing something that’s not in your control
Example: Rapid shift to cloud based environments and
zero-trust solutions.

14. HEART
HEART
Let’s build a future
with a
For a better
HEART