building trust at workplace environment pptx

How to build trust at the workplace

1. Building Trust Critical for Adults Too

2. Learning Intentions Gain an understanding of what trust is Have a knowledge of why trust is crucial within the workplace Determine methods for busting and building trust

3. Success Criteria By the end of this session you will Have reflected upon how trustworthy you are Have reflected upon the levels of trust that exist in your workplace Begin to form some next steps for fostering an environment of trust within your setting

4. Resources Used

5. Who do you trust?

6. Trust is a confident belief in someone or something. It is the confident belief in an entity: To do what is right To deliver what is promised To be the same every time, whatever the circumstances

7. Tangible Measurable Learnable Practiced Essential An activator or accelerator TRUST is:

8. Waves of Trust

9. You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver DO PEOPLE BELIEVE IN YOU?

10. “Without trust, influence diminishes” -Vanessa Hall “To be trusted is a greater compliment than being loved” –George MacDonald

11. Benefits of Trust

12. Benefits Include:

13. Barriers to Trust

14. FEAR

15. Negative Experiences

16. Individualism

17. How to build it

18. 1. Provide CLARITY

19. Communication = Clarity

20. 2. Practice CONSISTENCY

21. 3. Value Competency

22. 4. Create a safe place to fail

23. 5. CARE for one another

24. 6. Foster Contribution

25. 7. THINK!

26. 8. Develop a Mid to Long Term Mindset

27. 9. Focus on the CLIENT!

28. The TRUST Equation Trustworthiness = Credibility + Reliability + Intimacy Self-orientation Credibility relates to our words and is revealed in our credentials and honesty Reliability relates to our actions and is revealed by keeping our promises Intimacy relates to our emotions ; people feel safe talking about difficult agendas Self-orientation relates to our caring and is revealed in our focus (us or them?) © The Trusted Advisor ( Maister , Green and Galford , Free Press, 2000)

29. Can trust be rebuilt?

30. The best time to plant a tree is 20 years ago. The second best time is today. - A Chinese Proverb

31. Kick-starting a culture of trust Identify and involve key individuals Generate a framework for creating informed adults COMMUNICATE Measure progress - Celebrate successes and failures

32. Sir Michael Barber: System Transformation Set standards Use good data to drive decision making Build professional capacity

33. Remember… Trust doesn’t happen by accident – it is planned and tended to Trust is informed and supportive, but not blind

34. The Workplace Trust Assessment Credibility – are communications in your workplace carried out with integrity and consistency?

35. 2. Respect – Are employees involved in relevant decisions? Is professional development supported and appreciated?

36. 3. Fairness – Does everyone receive balanced treatment?

37. 4. Pride – Do employees take pride in individual and GROUP contributions? 5. Camaraderie – Is there a sense of family or team?

38. You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver. DO PEOPLE BELIEVE IN YOU?