Business English Email Quiz

Test your knowledge of emailing for business in English with this 15 question quiz! Test your knowledge of useful phrases, grammar and vocabulary, thinking about formal and informal style, your reader and your purpose.

Answers are at the end.

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1. The Ultimate Business
English Email Quiz
Feedback at End Version

2. The Ultimate Business
English Email Quiz
Feedback at End Version
www.mybusinessenglish.comwww.mybusinessenglish.com

3. First view these videos.
How to Write a Formal Business Email in English
How to Write Informal Business Emails in English
The Grammar of Business Emails in English
Formal and Informal Business Request Emails in English

4. Choose the best answer.

15 questions
Answers at the end of the quiz.
Pause the video for more time to answer.

5. 1. You are writing to a close colleague/coworker.
Choose the best greeting and sign off.
(A) Dear Kylie, - Yours sincerely,
(B) Hello Kylie, - Yours faithfully,
(C) Hi Kylie, - Regards,
(D) Dear Ms. Kylie, - Regards,

6. 2. You are writing to Sandra Jenkins who you do
NOT know well.
The best greeting is:
(A) Dear Ms Porter
(B) Hey Sandy
(C) Dear Sandra
(D) Dear Ms. Sandra

7. 3. You are writing to inform a colleague about a
meeting.
The best subject line is:
(A) monthly sales meeting is on tomorrow at 9.30
(B) meeting
(C) sales meeting arrangements
(D) - (no subject)

8. 4. You are writing to a member of your team on
a Monday to request (ask for) a report.
The best opening is:
(A) How was the weekend?
(B) I want the report right now.
(C) I’m writing to see if you have completed the report.
(D) My weekend was fantastic. My daughter had a
wonderful birthday party with clowns and balloons,
and she got at least twenty presents.

9. 5. Which small talk phrase is correct?
(A) How are you turning?
(B) How are you going?
(C) I wish you are well.
(D) How did the conference went?

10. 6. Which topic phrase is correct?
(A) I am writing in regards to your complaint.
(B) I’m writing regarding to your complaint.
(C) I’m writing concern your complaint.
(D) I write regarding your complaint.

11. 7. Which purpose phrase is correct?
(A) I am writing inform you about our brand new product.
(B) I’m writing informing you about our brand new
product.
(C) I’m writing to tell you our brand new product.
(D) I’m writing to let you know about our brand new
product.

12. 8. Which request is correct?
(A) I would grateful if you could fill in the attached form.
(B) Could you please fill in the attached form?
(C) I would appreciate it you could fill in the attached
form.
(D) Would you mind to fill in the attached form?

13. 9. Which request is best for a simple request for
information?
(A) Would it be at all possible for you to send me a
product brochure?
(B) Send me your product catalogue please.
(C) Could you please send me your product catalogue?
(D) Send me your catalogue ASAP!

14. 10. Which phrase for referring to attachments is
NOT correct?
(A) The July report is attach.
(B) Attached you’ll find the July report.
(C) Please find the July report attached.
(D) I’ve attached the July report.

15. 11. Email Acronyms 1
What does the following acronym mean?
FYI

16. 12. Email Acronyms 2
What does the following acronym mean?
BTW

17. 13. Email Acronyms 3
What does the following acronym mean?
TIA

18. 14. Which closing ‘question’ phrase is correct?
(A) If you have some questions, don’t hesitate to contact
me.
(B) If you have any question, just ask.
(C) Feel free to contact if you have any questions.
(D) If you have any questions, please don’t hesitate to
contact me.

19. 15. Which closing ‘future contact’ phrase is correct?(A) Look forward to hear you.
(B) Look for to hearing from you.
(C) I look forward to hearing from you.
(D) I looking forward to hearing from you.

20. Answers
Let’s see how you went!

21. 1. You are writing to a close colleague/coworker.
Choose the best greeting and sign off.
(A) Dear Kylie - Yours sincerely
(B) Hello Kylie - Yours faithfully
(C) Hi Kylie - Regards
(D) Dear Ms. Kylie - Regards
Yours sincerely and yours
faithfully are usually for letters
.
Dear + first name and
Kind/Best regards for a more formal email.
(Dear + title + first name is always wrong. )
x
x
xx

22. 2. You are writing to Sandra Jenkins who you do
not know well.
The best greeting is:
(A) Dear Ms Jenkins
(B) Hey Sandy
(C) Dear Sandra
(D) Dear Ms. Sandra
Dear + first name is usually the
appropriate greeting for formal
emails.
x
x
x
more letter style
too informal

23. 3. You are writing to inform a colleague about a
meeting.
The best subject line is:
(A) monthly sales meeting is on tomorrow at 9.30
(B) meeting
(C) sales meeting arrangements
(D) - (no subject)
too long
too general
impolite
x
x
xx

24. 4. You are writing to a member of your team on
a Monday to request she send you a report.
The best opening is:
(A) How was the weekend?
(B) I want the report right now.
(C) I’m writing to see if you have completed the report.
(D) My weekend was fantastic. My daughter had a
wonderful birthday party with clowns and balloons,
and she got at least twenty presents.
x
x
x
rude
no small talk
too much small talk
no small talk

25. 5. Which small talk phrase is correct?
(A) How are you turning?
(B) How are you going?
(C) I wish you are well.
(D) How did the conference went?
x
x
x
We don’t use the word
‘turning’ here.
I hope you are well.
Past simple question - How did the the conference go ?

26. 6. Which topic phrase is correct?
(A) I am writing in regard to your complaint.
(B) I’m writing regarding to your complaint.
(C) I’m writing concern your complaint.
(D) I write regarding your complaint.
x
x
x
concerning
regarding sth
no ‘to’I am writing
- present continuous

27. 7. Which purpose phrase is correct?(A) I am writing inform you about our brand new product.
(B) I’m writing informing you about our brand new
product.
(C) I’m writing to tell you our brand new product.
(D) I’m writing to let you know about our brand new
product.
x
x
x
to inform you about sthto inform you about sth (something)
to tell you about sth

28. 8. Which request is correct?
(A) I would grateful if you could fill in the attached form.
(B) Could you please fill in the attached form?
(C) I would appreciate it you could fill in the attached
form.
(D) Would you mind to fill in the attached form? be
if
- I would appreciate it if you could + V mind filling in

mind V+ing
x
x
x

29. 9. Which request is best for a simple request for
information?
(A) Would it be at all possible for you to send me a
product brochure?
(B) Send me your product catalogue please.
(C) Could you please send me your product catalogue?
(D) Send me your catalogue ASAP!
x
x
x
a little too polite
impolite
very rude

30. 10. Which phrase for referring to attachments is
NOT correct?(A) The July report is attach.
(B) Attached you’ll find the July report.
(C) Please find the July report attached.
(D) I’ve attached the July report.
These are ALL
correct
These are ALL
correct
These are ALL
correct
is attached
x

31. 11. Email Acronyms 1
FYI =
For your information,...
FYI, I’ve attached the sales report you wanted.

32. 12. Email Acronyms 2
BTW = By the way,...
...so that’s why the delivery was delayed.
By the way, did you speak to Caroline?

33. 13. Email Acronyms 3
TIA = Thanks in advance.
Hi Steve
Could you please send me your new product
brochure?
TIA
Jen

34. 14. Which closing ‘question’ phrase is correct?
(A) If you have some questions, don’t hesitate to contact
me.
(B) If you have any question, just ask.
(C) Feel free to contact if you have any questions.
(D) If you have any questions, please don’t hesitate to
contact me.
x
x
xany
questions
any questions
contact me

35. 15. Which closing ‘future contact’ phrase is
correct?
(A) Look forward to hear you.
(B) Look for to hearing from you.
(C) I look forward to hearing from you.
(D) I looking forward to hearing from you.hearing from foward
to
x
x
x
I’m looking (less formal) or I look (more formal)

36. Results
•15 Your an email master!
•12-14 Fantastic.
•7-11 Not bad, but check carefully to see where you
made mistakes.
•<6 Keep studying email style and useful phrases.

37. Review
Videos
How to Write a Formal Business Email in English
How to Write Informal Business Emails in English
The Grammar of Business Emails in English
Formal and Informal Business Request Emails in English

38. www.mybusinessenglish.comwww.mybusinessenglish.com
mybusinessenglishYoutube channel
mybusinessenglishYoutube channel