Case Study on Digital Payment Fraud: Personal Experience

In this presentation, I share my real-life experience of falling victim to a financial cyber fraud while making an online purchase. Despite being aware of common fraud tactics, the situation highlights how pressure, manipulation, and misplaced trust can lead to serious consequences.

Key Highlights:
Background of how the fraud started, and Techniques used by the fraudsters, Actions taken after realizing the fraud, Challenges faced while filing a complaint, Emotional and financial impact, Lessons learned, and safety measures

Through this case study, I aim to raise awareness on digital privacy, online safety, and cyber fraud prevention, encouraging others to stay alert and protect themselves.

1. CASE STUDY ON FINANCIAL CYBER FRAUD Ms. Jheel Barad Assistant Professor Silver Oak University, Ahmedabad

2. Background of the Case Financial frauds are increasing with online payments. Fraudsters often use fake websites, calls, and offers. I am sharing my personal experience to spread awareness. First-time online shopping from a new website (B1G1 offer). Payment mode: Paytm (chosen due to cashback offer). 1st payment failed → 2nd attempt successful. No confirmation received from the site.

3. The Fraud Begins Next day: received calls during working hours. Caller had exact payment details (looked genuine). Claimed issue with my transaction and asked for repayment. Caller was convincing, shared identity proof . Kept me engaged on call, didn’t let me disconnect. My intuition said something was wrong, but I ignored it. Made multiple payments under pressure. Frustrated, I cut the call. Soon realized it was a fraud. Caller kept trying to reach me. I shared the incident with a friend, who informed my family.

4. Actions Taken Registered complaint on cybercrime.gov.in . Provided details and fraudster’s Aadhaar proof. Complaint transferred between hometown & city police stations . Frequently visited and called Police stations Faced delays, lack of clarity, and no resolution. Financial Loss: Money not recovered. Emotional Stress: Guilt, regret, frustration. Trust Issue: Fear in using online shopping/payment platforms.

5. Lessons Learnt Even when aware, we can still fall prey under pressure. Always trust your gut feeling . Never make payments on calls or share sensitive info. Share situation with family/friends immediately. Provide correct address of where the fraud happened in complaints. This experience taught me the importance of: Staying alert in online transactions. Acting fast & smart when fraud is suspected. Spreading awareness so others don’t repeat my mistakes.

6. Thank You