Learning Objectives Understand the importance of Information technology Understand the IT enables services Comprehend the different BPO services Know the application of IT in different industries
Information Technology (IT) It means creating, managing, storing and exchanging information. It includes different types of technology such as computer hardware and software technology to deal with information. IT SOFTWARE HARDWARE
Hardware It refers to all the physical components of a computer. For example: Keyboard, Mouse, Motherboard, Monitor, Hard disk, Cables and Printer.
Software Along with the hardware, a computer also needs software to function. Software sends instructions to the hardware to perform the necessary tasks. For example: Operating system, Word processor, Spreadsheet, Graphics software
Input Output and Processing Input Output Processing
Data Processing Input PROCESS OUTPUT
Data Processing A computer system is divided into three units. Input Unit It helps user to enter raw data and instructions into the computer system. Central Processing Unit It performs the required operations as per given instructions. Output Unit It produces meaningful results in the desired format for the user.
Information Technology enabled Service Enables the business by improving the quality of services. Also called as Web enabled services or Remote services. It offers different services integrated in a single delivery mechanism to end users. The services may include: Medical Transcription Customer Relationship Management Data Entry and Data processing Software development Data Warehousing IT Help Desk Services Enterprise Resource Planning and Telecommunication Services
Business Process Outsourcing (BPO) performing business operations through an outside service provider. Since this industry is very organized, various kinds of jobs are outsourced in India. Some of the BPO services are as follows: Financial and Accounting Services E- Publishing and Web Promotion Multimedia and design Services Health care services
Business Process Management (BPM) The IT-BPM industry has been fueling India’s growth. It provides a wide range of economic and social benefits such as: creating employment raising income levels promoting exports
Structure of IT-BPM Industry IT-BPM Indian Service Providers Multinational Companies Global In-house Centers
IT in Home Computing A personal computer (pc) is used to work from home. It helps to do the following tasks: play games surf the web send mails listen to music
IT in every day life
IT in Library Computer software is used to issue and return books. Books have a magnetic strip attached to it that is deactivated before the book can be borrowed.
IT at workplace Computers and computer applications are used to work more effectively in offices.
IT in education Computers and IT are used in education for teaching-learning and assessment. It is used to create and transmit information to learners in various forms such as: Still pictures Audio Video Animation
IT in education ICT in classrooms ICT is used for education in classrooms in the following ways: e-learning classrooms smart board presentations videos on experiments creation of images and videos educational games
IT in education Education – anywhere anytime Accessing books online Accessing educational resources using websites and mobile apps Web-based Trainings (WBT)
IT in education Teaching aids and media ICT is used in schools for the following purposes: use pictures, animations and audio visuals to explain difficult subjects. make lessons interesting using presentations organise lessons using computer obtain relevant information
IT in education Learning Management Systems (LMS) It is used to manage the school systems. It can be used for the following purposes: learn lessons anytime and anywhere submit queries/comments and get replies through forums participate in co-curricular activities parents can monitor the progress of their children
IT in Entertainment Download and view movies Play games Chat Use multimedia Incorporate visual and sound effects using computers.
IT in Communication It is used for the following purposes: Sending and receiving mails Chatting FTP Telnet Video conferencing
IT in Business Computers are used in business organisations for the following: Payroll calculation Budgeting Sales Analysis Stock maintenance E-commerce Railway Airlines
IT in Science and Engineering Scientists and Engineers use computers for the following: Performing scientific calculations Computer aided design Computer aided manufacturing Storing large amount of data Visualizing 3-dimensional objects Rocket launching Space exploration
IT in banking, insurance and marketing Customer’s data and transactions are recorded by computers. Recurring deposits (e-RD), Fixed deposits(e-FD), money transfer (NEFT, RTGS) and online transactions are done using internet.
IT in banking, insurance and marketing Insurance companies use computer database to keep all records up to date. Creating interesting advertisements by using arts and graphics facility
IT in health care Computerised Axial Tomography Machine (CAT) is used to make 3D images of different body parts. Magnetic Resonance Imaging Machine (MRI) gives digital impressions of internal organs of the body.
IT in health care Electrocardiogram (ECG) Machine is used to monitor the heartbeat. Cardiac Screening Machine is displays the physiology of the heart and the movements inside the heart. Electro-encephalography Machine is used to record the activities of the brain.
IT in health care Blood Sugar Testing Machine is used to analyse a sample of blood and determine the blood glucose level. Blood Pressure Measuring Monitor is used to measure the blood pressure of a person at rest or when involved in a physical activity.
IT in Government and Public Service Digital India and e-governance initiative of Government of India Computers are used in the following areas: Income tax department Sales tax department Preparations of voters Preparation of PAN card