CCTNS In Karnataka, Experience Sharing

CCTNS In Karnataka - Experience Sharing
All India Police Science Congress, Raipur, June, 2010

1. All India Police Science Congress, Raipur, June, 2010 CCTNS In Karnataka ExperienceSharing All India Police Science Congressis highest forum for brainstorming on
issues facing the Indian Police. Crime Criminal Tracking Network a nd System
Project of the MHA plans to revolutionise the Police and make it a t par with the
best in the world. The IT technology would be the bane for the Pol ice as is the
case
of
most
modern
and
tech
savvy
organisations
.
case
of
most
modern
and
tech
savvy
organisations
.
This powerpoint presentation was given bySri Sanjay Sahay, IGP,Police
Computer Wing, Bangalore,Karnataka, at the All India Police Science
Congress at Raipur, June 2010. This presentation elaborates the model by
which Karnataka became one ofAdvanced Statesin this project. An article
based on this presentation was published in the Compendium of the All India
Police Science Congress.
Sanjay Sahay, IGP,
PCW, Bangalore.

2. CCTNS In Karnataka
Experience Sharing
Sanjay Sahay IGP, Police Computer Wing, Karnataka

3. Presentation
Structure

Introduction

Karnataka Composite Model

Milestones

Networking

FMS/Asset Management

Police IT

Police IT

CCTNS-Police IT Entity

Capacity Building

Change Management

Issues

Challenges

Conclusion

4. Before we start…

Howmany of you feel that qualitative
communication, lack of proper documentation
and retrieval is the biggest problemwith the
Police?
ATMs, Mobiles, SMSs? You are already in
thecenterofthedigitalworld.

5. Karnataka Computerization Composite Model
First state to be on full broadband networking
Single operation

ERP Solution- end to end

Multipronged training
-
basic/application/role based/

Multipronged training
-
basic/application/role based/
officers equally responsible

Hiring of Trainer’s Model

Specialist System Administrators

Multi Organizational workforce

Perfect synchronization of activities/processes

6. Milestones

Skeletal Data Center

Broadband networking

Anti Virus/Asset Management

CCTNS lead state

Project Management of Police IT

System Administrators

System Administrators

UAT for all Police IT Modules

Setting up Training Centers

Integration of Bangalore Traffic Police to the new network

E Procurement

GPS based AVLS system

GIS based G-CARE

7. KSP Wide Area Network

8. SPWAN Network SPWAN Network
Architecture Architecture

9. Karnatak State Karnatak State
Police Data Police Data
Center Design Center Design
Upgraded Upgraded
Datacenter Datacenter

10. Networking Issues NBy default dynamic IP
NSix months battle with BSNL
NBSNL staff we interact with know only billing dates
NWeekly project review with BSNL
N
Bangalore in charge was not available for Central Team
N
Bangalore in charge was not available for Central Team
NTreat VPNoBBconnections as single landlines
NNetwork control is very difficult
NSBI-Datacraft-Key to BSNL
NKSP Network Diagram used

11. Anti-Virus N2500 licenses have been installed
NInstalled through centralized antivirus server
N
Regular updates pushed to the client machines over the
N
Regular updates pushed to the client machines over the KSPWAN
NCentralized license management
NCentralized report generations
NCentralized virus database

12. Anti-Virus I joined when servers were full of viruses, computers seemed to be very acceptable proposition
Benefits N
Virus free network
N
Virus free network
NBetter Bandwidth availability
NSecured data communication through removable
media
NProtections against spamming, intrusion

13. Asset Management
NIt monitors Networking Hardware and health of the
systems.
NIntegrated with the Centralized Domain Controllers to
track network user activities track network user activities
NEnable the Unit officers for vendor management to
enforce the SLAs
NCustomized reports enable the unit officers to devi ces
strategies for better quality of services
NFacilities Management Service is in place

14. Police IT
Police IT is a Comprehensive ERP system providing seamless integration to the day to day operations of the Police Department Police IT in its conceptualization, creation and ro ll out would have a pioneering impact in the way Police in India would go digital in the days to com e

15. POLICE IT Features NCentralized Architecture
NBilingual
N
Workflow design
N
Workflow design
NRole based access
N519 screens and 406 reports

16. Police IT-Modules NCrime
NLaw & Order
NTraffic
NFinance
NAdministration
N
Stores
N
Stores
NArmed Reserve
NMotor Transport
NTraining
NWireless
NForensic Science Laboratory
NExecutive Information System

17. Screens and Reports
ModulesNo Of Screens Reports Total
General
Crime
Admin
Finance
Law & Order
FRO
FSL
Wireless
8
102
110
75
62
18
26
9
10
105
44
66
14
23
21
5
18
207
154
141
76
41
47
14
Wireless Training
Armed Reserve
Motor Transport
Traffic
Stores
Total
9
24
22
15
33
15
519
5 15
12
19
53
19
406
14 39
27
41
68
52
925

18. Crime Module Investigation
NFIR to Result of Appeal
NUDR Proceedings
Registers
NMoB/ HS Sheet N
Rowdy/ Smuggler/ gang register
N
Rowdy/ Smuggler/ gang register
NBCR role A & B
NPersons matching
Instructions
NInvestigation memo
NGCR report
NCase progress remarks

19. Approvals
NFinal report B, C and UDR
NMoB/ HS/ rowdy sheet approval
NFSL approvals
ReportsCrime Module Reports
NMonthly statement reports
NCrime Register reports
NModus operandi reports
NComparative statements
NCrime review
NCrime in India

20. Crime Investigation Workflow
(FIR to Result of appeal)

21. Crime Investigation Workflow
MOB/HS/Rowdy Sheet

22. Prevention is better that cure Otherwise it would become a tryst with destiny
NThe legal framework-well spelt SLAs with clear cut timelines ,
penal clauses, provisions of blacklisting etc
NAcademically bright, professionally extremely competent tea m
leader. A man with demonstrated capabilities across leader. A man with demonstrated capabilities across projects/regions/domains. He is the key to the success or failure or
the project
NVery close monitoring of the Software Development

23. Software Development
Learnings
NEvery member of the development team should be cleared by the
department
NThe team should be co located
N
Creation of SRS very critical
N
Creation of SRS very critical
NReal time User Acceptance Tests
NHandling of Change Requests
NDetails of Roll out, Capacity Building and the Handholding Pla n can
be cleared as a part of SLA

24. CCTNS
NKarnataka is one of the lead states based on the
present stage of computerisation
NPolice IT is the front end for the CCTNS in the sta te
N
NISG is the state PMC
N
NISG is the state PMC
NAll Governing Structures are in place
NProcurement is about to start
NTraining infrastructure

25. CCTNS –Police IT
• Mission
Mode Project
• Wipro, the
developer
Police IT
CCTNS
• GoI accepts
Karnataka as
a lead state
• Both the
projects get
integrated
Lead
State
CCTNS
Police IT

26. Capacity Building Plan
Training Infrastructure Training Infrastructure
Training for 75 System Training for 75 System
Administrators Administrators
Training for Training for
Nodal Officers Nodal Officers
of all Units of all Units
Training for Training for
Mapping of End Mapping of End--Users Users
Deployment of Trainers Deployment of Trainers
Basic Training for Basic Training for
EndEnd--Users Users
Training Curriculum Training Curriculum
Basic IT & Police IT Basic IT & Police IT
Training for Training for
Technical Teams Technical Teams
of all Units of all Units
Police IT Training Police IT Training
for End for End--Users Users
& Handholding & Handholding

27. Present Training
Training Programs
48 hours Basic Computer Awareness Training

Police IT Software Application Training

Specialized Training as in case of System Administr ators
Model of Training
Hiring of trainers using our own infrastructure
Creation of CBTs for Police IT application under
progress
Quality output is the only goal of the training

28. System Administrators Training
NState Govt. approved System Administrators training
for 75 police personnel.
NSelection of Candidates was through online
test/interview. test/interview.
NIntensive training in 3 phases, Customized System
Administrators training, MCSE and CCNA.
NWeekly evaluation, evaluation after each phase and
final evaluation.

29. Specialized System Administrators Training
Online entrance test at SCRB

Interview

Customized need based training

MCSE

MCSE

CCNA-yet to start
Today we have 65 MCSE certified Police Professionals in
the State Police, might be the highest amongst govt.
depts/organisations

30. Training Initiatives
NIn-House trainers are being used for Basic training .
NAll the ministerial staff are trained on Basic Trai ning.
N
Out
-
sourcing the Basic training on hiring the trainers
N
Out
-
sourcing the Basic training on hiring the trainers
model under CCTNS Project for 5000 end-users.
NTo establish 30 District Training centers and 6
Regional training centers across state under CCTNS.

31. Execution of the training plan NTraining Infrastructure to be established at all th e
centers identified
NProfessional Trainer team to be hired
NTraining for the Trainers for Police IT Application
is being worked out with Wipro Ltd is being worked out with Wipro Ltd
NDeployment of the Trainers
NNominating one officer as in-charge for each
training center
NFormation of Training calendar for each Training
Center

32. Other softwares
Ne-Procurement
NGPS-AVLS
Ne-Beat
N
Recruitment
N
Recruitment
NG-CARE
NBangalore City Traffic Police
Enforcement-Blackberry
Regulation-Video Surveillance

33. Estimate Creation
Estimate Approval
Preparation of
Tender Document
Draft Tender
Schedule
Tender Finalization
Measurement / Inspection
Payment
Issue of Order
Indent Management
Contract Management /
Catalogue Management
e-Proc
Workflow
Schedule
Approval of Tender Schedule
Publish of Tender
Supplier Registration
Submission of Bid
Tender Opening
Tender Evaluation
E-Tendering

34. Change Management
A full fledged change management plan
covering all dimensions of the issue,
executable straight away, may be drawn
immediately
and
put
into
action
.
This
would
immediately
and
put
into
action
.
This
would
takecareofmajorbottlenecksatthetimeof
deployment of the software, when even
minor hiccups take a long time to be
resolved

35. Issues

Training for S-PMC by C-PMC,
will cut down learning time

Regular flow of information between the two

Timelines cannot be extended as data/info is availa ble

Knowledge of local language for consultants etc?

Language of training?

Customization process for application software-test ing

Synchronization of all activities and processes-
networking, software creation/customisation, traini ng,
physical infrastructure

Maintenance of the infrastructure created- its perfe ct functioning
is the key to success

36. Issues

Main bottleneck are the officers- PSIs to DGPs, target group
for training, special training program for offficers. Non technical
inputs as well

Can laptops with extra battery be used in power shortage area s

Only licensed software should be installed otherwise it mig ht lead
to
embarrassing
situations
lead
to
embarrassing
situations

Visits by the Delhi teamwould help in maintaining the quality
and required correctionscan be done sooner than later

Functional and sustainable training model- viable even aft er the
completion of this project

Most successful mission mode project can be used as a model

37. Challenges NChange in attitude
NBe a practitioner yourself. If you change,
the world changes
N
Provide a robust network & network security
N
Provide a robust network & network security
NData Center consolidation and management
NData sharing with other department’s databases.
Easier said than done. Completed data migration
from HRMS database
NProfessional benchmarking and certification for
every task/activity/process

38. Challenges…
NPersonnel to be trained in a fully networked
digital atmosphere, so far applications have
meant duplication
NTraining infrastructure, training curriculum,
integration of Police IT application training with integration of Police IT application training with Basic Courses at all levels
N15,000 personnel to be trained
NData migration from CCIS & Data digitization
wherever required

39. Challenges…
NRollout is the process of Installation, Initial usa ge
of the software till it is stabilized and the end
user becomes fully conversant
NA detailed plan for phase wise roll out
synchronizing with all other inputs is in final synchronizing with all other inputs is in final stage
NHandholding by the software creator, any other
agency or by the department
NInitial roll out in a controlled atmosphere

40. Conclusion
The successful completion of this project would take the
police to much higher level of efficiency, near total
transparency,allmechanicalworkwouldbecomeredundant,
more human resources would be available for core tasks,
better
investigation,
qualitative
change
in
planning,
split
better
investigation,
qualitative
change
in
planning,
split
secondcommunication,perfectdocumentation/retrieval,no
alibiastheapplicationisrolebased,needbasedpassageof
information on the website/ press/individuals, tracking o f
incidents/facts/detailswouldbeflawlessetc.

41. THANK YOU THANK YOU