CGSI & CERC

A Short information about Consumer Guidance Society of India and Consumer Education & Research Council. its a non-profit - non governmental initiatives will provide you education about
How to raise voice against unfair trade practices?
How to complaint to CGSI & CERC?

1. Yash Chavan - 407 Latika Devrukhkar - 412 Snehal Kamble - 423 Consumer Guidance Society of India ( CGSI ) & Consumer Education and Research Council ( CERC )

2. CGSI CGSI was formed to fight consumer exploitation of all forms. India’s 1 st NGO in the consumer sector founded in 1966. CGSI was the first to demand A Consumer Protection Act . CGSI participates government decision making bodies. CGSI pressed for consumer protection act and consumer court in 1975.

3. CGSI The consumer have often been given substandard products & services : degrade foods, Short weights and measures, spurious drugs, unreasonable Prices and many other terrible crimes.

4. Main Objectives of CGSI To Educate consumer about their rights. To recommend to the government for suitable action against unfair trade practices. To undertake consumer research to determine the needs of the consumers. To apprise manufacturers of the need for improving the quality of Product. Popularize the use of goods according to  recognized standards such as AGMARK and ISI mark Co-operate with various organisation across the world to formation of quality standards for consumer product.

5. Activities of CGSI Consumer Education & Guidance Compliant Redressed Product Testing Consumer Education for Schools/Colleges Consumer Education for Rural Consumers Publications – “KEEMAT”

6. How to complain Be sure complaint is sound Present politely First approach to the retailer. he may have valid explanation. If he is unresponsive write to manufacture quoting number and the date of warranty card Retain all original keep copies of your letters. If CGSI product perform pearly write to the respective agencies. If there is no response write to CGSI.

7. CGSI Website & Magazine

8. CONSUMER EDUCATION AND RESEARCH COUNCIL (CERC) Was set up in 1978 as public charitable trust. CERC is non-profit, non-governmental voluntary organisation. Registered under Bombay public Trust in 1948. CERC is India’s only organisation with an independent in-house comparative product testing laboratory.

9. Product Testing Reports Product testing conducted in four categories : 1. Food 3.Personal care products 2. Pharmaceuticals 4. Electrical Appliances. Test reports identify the brands & manufactures of product tested. They decide which brand conformed to the test parameters under Indian standards & which have not. Report also suggest “BEST BUYS”

10. Magazine’s Publish – INSIGHT Magazine & Hindi- Grahak Sathi Magazine CERC interaction with outside world. Action taken on consumer grievances. Answer consumer questions. An update on Global news & news of consumer protection.

11. CERC Website & Magazine

12. References Mumbai University Notes Legal Environment & Advertising Ethics - BMM Textbook http:// cgsiindia.org/ http://cercindia.org / https:// en.wikipedia.org/wiki/Consumer_Guidance_Society_of_India https://www.iaspaper.net/consumer-guidance-society-india-cgsi-upsc / http:// www.karmayog.org/nonmumbaiprofiles/nonmumprodis.asp?r=149&nonnpoproid=3129&state=Gujarat&city=Ahmedabad

13. THANK YOU