Change Agent Learning & Development Tool

Danielle Tucker
Change Agent Learning and Development Toolkit
Danielle will present impact and engagement work developed with support from a British Academy Innovation Fellowship in partnership with the change management consultancy team at Inoapps - a software implementation consultancy company. The discussion will focus on planned next steps for commercialisation and impact.

1. CHANGE AGENT DECISION TOOL AND L&D TOOLKIT Danielle A. Tucker

2. Change Agent Decision Tool: Tucker, D. A. & Cirella , S. (2018) Agents of Change: Insights from Three Case Studies of Hospital Transformations. In Research in Organizational Change and Development , edited by Noumair , D. & Shani, A, Vol 26: 307-340 Tucker, D. A.; Hendy, J. and Barlow, J. G. (2015) Understanding the role of managerial change agents. Journal of Health, Organization and Management. vol:29, iss:7: 1047-1064 (work in progress) Tucker, D. A. and Hendy, J. Change manager job crafting: Strategies for resolving identity ambiguity. Human Relations – under review Change Agency Approach to Change Tucker, D.; Cirella , S and Kelly, P. (2024) Organisational Change Management: Inclusion, Collaboration and Digital Change in Practice . London: SAGE https://uk.sagepub.com/en-gb/eur/organizational-change-management/book279391 Tucker, D. A.; Hendy, J. and Chrysanthaki , T. (2021) How does policy alienation develop? Exploring Street-Level Bureaucrats’ agency in policy context shift in UK telehealthcare . Human Relations . https://doi.org/10.1177/00187267211003633 Tucker, D. A.; Hendy, J. and Barlow, J. G. (2016) The dynamic nature of social accounts: An examination of how interpretive processes impact on account effectiveness. Journal of Business Research. Vol 69 (12): 6079-6087 Underpinning Research

3. Timeline so far…

4. 1 2 3 4 Online portal with algorithm to identify the optimum Change Agent profile for your organisation Recommendations: Selection Role Profile Responsibilities Support Structure Action Plan: Report to implement the recommendations Inoapps and client discussion to develop change management plan TOOLKIT RECAP CHANGE AGENT

5. Evidence base to support individual skill development, building capacity for sustainable change Evidence base for investment in change agent experience Greater chances of successful project delivery BENEFITS OF THE TOOLKIT

6. Change agent identity management Job crafting strategies for identity work We have identified six different job crafting tactics that change agents often use to self-define their role, regain confidence and control over their work, establish boundaries and establish realistic performance expectations for themselves and the change project. These tactics can be consolidated into three strategies used to stabilise change leader’s identity and role conflict in a way that is agile, self-affirming and compassionate.

7. Next steps…