Conflict. PSYCHOLOGY UNIT 2 BSC NURSING.

CONFLICT
Outline
1. Introduction
2. Definition
Introduction
Conflict can be defined in many ways and can be considered as an expression of hostility, negative attitudes, aggression and misunderstanding. Conflict may emerge between different organizations or within organizations, or between organizations and their social and political environments. A conflict is serious disagreement or argument between two or more persons.

Definitions of Conflict
• According to Joe Kelly, “Conflict is defined as opposition or dispute between persons, groups or ideas.’’
• • According to Follett, “Conflict is the appearance of difference, difference of opinions, of interests”..

VIEWS ON CONFLICT (1930-1940)
1. Traditional view: The early approach to conflict assumed that all conflict was bad. Conflict was viewed negatively, and it was usedwith such terms as violence, destruction.
2. Human Relations view (1940-1970) : The human relations position argued that conflict was a natural occurrence in all groups and organizations. Since conflict was inevitable(which cannot be avoided) it is accepted and there are even times when conflict may benefit a group’s performance.
3. Modern View: This view is based on the belief that conflict is not only a positive force in a group but is also necessary for a group to perform effectively. This approach encourages group leaders to maintain an ongoing minimum level of conflict – enough to keep the group viable, self-critical and creative.
8. Types of Conflict • It is quite evident that to say that conflict is all good or bad is inappropriate Whether a conflict is good or bad depends on the type of conflict. There are many types of conflict
9. • Functional or Constructive Conflict: works toward the goals of an organization or group Constructive Increase information & ideas Encourages innovative thinking
10. • Dysfunctional/Destructive Conflict: blocks an organization or group from reaching its goals Tension, anxiety, stress Drives out low conflict tolerant people Reduce trust Reduce information
11. Task conflict - task conflict occurs when two parties are unable to move forward on a task due to differing needs, behaviors or attitudes. It can be conflict over organizational policies and procedures, distribution of resources or the method or means of completing a task
12. • Relationship conflict - Relationship conflict is a conflict resulting from either personality clashes or negative emotional interactions between two or more people.
13. . Levels of Conflict Individual level Conflict Group level Conflict Organizational level Conflict Intra Individual Conflict Inter Individual Conflict Inter Group Conflict Intra Group Conflict Inter Organizational conflict Intra Organizational Conflict
14. Intra Individual Conflict This is an Internal Conflict that involves the struggle between the character and his / her opinion.

1. Conflict .

2. objective Introduction Definition Characteristics Causes Types Conflict in nursing Measurement of overcome to conflict Conflict resolution

3. introduction The word conflict has been derived from Latin word conflict which means ‘strike two things at the same time. Conflict is an opposition between contradictory impulses or thoughts.

4. definition A conflict is the anticipated frustration entailed in the choices of either alternatives. – Colman Conflict is a form of intense interpersonal and/ or interpersonal dissonance between two or more interdependent parties based on incompatible goals, need, desires, values belief and attitudes. - Ting-Toomey

5. CHARACTERISTICS 1. Conflict is a process: steps - Conflict is inevitable( can not be avoided as humans continuously interact with each other) 2. Conflict is a normal part of life.(because resources are limited ) 3. Conflict is based on perception. 4. Conflict is not uni -dimensional .

6. causes According Christopher Moore and Bernice Mayer developed different factor cause conflict Structure (lack of time, lack of control resources) Emotions : emotional disturbance History : past experiences between two people, group Communication: tone of voice, pitch of voice channel of communication Values: different people have different goal.

7. Types On the basis of involvement : interpersonal conflict, intrapersonal conflict, intergroup conflict, intragroup conflict, On basis of scope: substantive(not related), affective(related) On the basis of result: constructive and destructive On the basis of motives: approach- approach conflict, approach- avoided conflict, avoidance- avoidance conflict , multiple approach- avoidance conflict.

8. Conflict in nursing Issue based conflict Ego based conflict Value based conflict.

9. Measurement to overcome to conflict Accommodating Avoiding Collaborating Competing compromising

10. Conflict resolution Define the problem in terms of the interests of both parties. Identify all possible options for solution Evaluate options for solution Decide on an acceptable solution Develop an implementation plan Development a process for evaluating effectiveness Feedback.