Consumer and their problems

Consumer and their problems

1. Consumer and their problems

2. Consumer versus Customer The end user of goods and services. Consumption. Purchase is not necessary. The purchaser of goods and service Resell or consumption. P urchase of goods is necessary.

3. Lack of information Availability of product. Change in existing product. Launch of new product or services Improper or incomplete information.

4. Malpractices by supplier Black marketing. Hoarding. Profiteering. False advertisement. A dulteration

5. Problems related to advertisement Excessive expenditure. Unethical contents. misleading facts. Falsie claims .

6. Delivery problems Late deliveries. Incapable delivery person. Delivery damages. Wrong deliveries. No option for urgent delivery.

7. Problem of consumer safety No safety measure. Lack of standardisation. No information for health hazards. Compensation default.

8. Problem of duplicate goods Second shop. Copies of product. Product imitation .

9. Other problems of consumer Not heard. Unaware consumer. Packaging problems. Poor return and exchange policy.