CONSUMER-EDUCATION (CONSUMER PROTECTION AGAINST FRAUDULENT PRACTICES(1).pptx

Consumer Protection Against Fraudulent Practices

1. CONSUMER PROTECTION AGAINST FRAUDULENT PRACTICES

2. “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it.” –Mahatma Gandhi

3. DEFINITION OF CONSUMER -According to Consumer Protection Act 1986, consumer is an individual or organization who buys goods and services for a consideration.

4. FRAUDULENT PRACTICES •Any action or omission, including misrepresentation that knowingly or recklessly misleads, or attempts to mislead a party to obtain a financial benefit or to avoid an obligation.

5. COMMON UNFAIR TRADE PRACTICES 1. Adulteration- It refers to the process of adding inferior, cheaper, or harmful substances to a product, often food or drugs, to increase quantity or decrease production costs, thereby deceiving consumers about its quality or safety.

6. 2. Black Marketing- The illegal buying, selling, or trading of goods outside of official channels, often involving evasion of taxes or regulations.

7. 3. False weights- The deceptive manipulation of weighing scales to misrepresent the actual weight of goods being sold or purchased.

8. 4. Poor quality- The products or services do not meet expected standards, often characterized by defects, substandard materials, or inadequate performance.

9. 5. Exorbitant price- The excessively high or unreasonable cost for a product or service, typically beyond what is considered fair or justified .

10. 6. Misleading advertisement- The dissemination of false or deceptive information about a product or service, often to manipulate consumers into making purchases based on inaccurate or exaggerated claims.

11. 7. Duplication of brands-The imitation of products that closely resemble genuine brands, often sold illegally to deceive consumers into believing they are purchasing the authentic product.

12. CONSUMERS LEGAL PROTECTION •Consumer protection laws are made to protect consumers from fraudulent business practices, defective products, and dangerous goods and services. It helps to keep sellers honest, with no threat of unpleasant surprises.

13. LEGAL PROTECTION TO CONSUMERS

14. 1. Consumer Protection Act (CPA) 1986- It gives protection against defective goods, unfair trade practices and all other exploitation.

15. 2. The Contract Act 1982- This Act specifies the remedies available in case of breach of contract.

16. 3. The Sale of Goods Act 1930- It assures some safeguards to buyers of goods in case the goods do not conform to the implied conditions or warranties.

17. 4. The Essential Commodities Act 1955- This Act suggests for action against anti-social activities of profiteers, hoarders and black marketers

18. 5. The Prevention of Food Adulteration Act 1954- To check adulteration of food items and to ensure their purity.

19. 6. The Standards of Weights and Measures Act 1976- It gives protection to consumers against the malpractice of underweight or under measure.

20. 7. The Trade Marks Act 1999- This Act prevents the use of fraudulent marks (duplicate trademarks of other companies) on products.

21. IMPORTANCE OF CONSUMER PROTECTION TO CONSUMERS 1. Consumer Ignorance

22. 2. Un-organized consumers

23. 3. Consumer exploitation

24. IMPORTANCE OF CONSUMER PROTECTION TO BUSINESS 1. Long term interest of business

25. 2. Use of resources from the society

26. 3. Social Responsibility

27. 4. Moral Justification

28. 5. GovernmenT INTERVENTION

29. THANK YOU FOR LISTENING!