contact CENTER SERVICES Trainees Induction Program.pptx

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Training Induction Program Contact Center Services NC II Computer Systems Servicing NC II October 4, 2024 Colegio de Sto Nińo Corp .

CONTACT CENTER SERVICES NC II QUALIFICATIONS The CONTACT CENTER SERVICES NC II Qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services. It also covers handling of customer’s complaints , inbound customer service , order taking and inquiry response handling , and outbound telemarketing.