CSM Cloud Service Reference Model Intro.pptx

Cloud Service Reference Model

1. UNIT – 3 CLOUD SERVICE MANAGEMENT

2. Cloud service lifecycle

3. Cloud service lifecycle Goal manage the dynamic nature of the cloud environment, accelerating provisioning, facilitating flexibility and rapidly meeting the need of business Value chain approach comprises 4 value streams Plan Design Fulfil Run

4. IT value chain A value chain is a sequence of activities performed by an organization to deliver something valuable such as product or service, so the product or service should go through a series of events to gain some value. 4 value streams Strategy to Portfolio(S2P) Requirements to Deploy (R2D) Request to Fulfill(R2F) Detect to Correct(D2C)

5. The Service model Conceptual Service Model Logical Service Model Realised Service Model

6. Mapping value chain approach and service model S2P – Conceptual service model R2D – Logical service model R2F, D2C – Realised service model

7. Cloud service life cycle

8. #1 Plan – Conceptual Service Blue Print

9. Steps involved in Plan value stream Strategy Defining objectives Align business and IT Roadmaps Set up standards and Policies Service Portfolio Enterprise architecture Service portfolio rationalisation Create a service blueprint and roadmap Demand Consolidate demand Analysis priority, urgency and impact Create new tag or tag existing demand

10. Selection Business value, risk and costs, benefits Resources What -if-analysis Ensure governance

11. Plan value stream workflow

12. Policy management Management of guidelines under which the organisation will operate its cloud services. Components Regulatory policy Security policy Compliance policy Organisational standard policy Pricing and costing policy

13. Cloud service Portfolio Management (CPM) -helps companies capitalise on the growing array of cloud technologies.

14. IT financial management - This will ensure that service costs are minimized and that customers get charged following SLAs.

15. Demand management Technique used in strategic planning that evaluates, catagorises and Satisfies customer needs for a company’s product

16. #2 - Design – logical service blueprint

17. Steps involved in Design Plan and design : (Service Design) IT project plan Logical service model Requirements Functional & technical Standards & policies Develop : (Service Development) Development Source & set up the dev environment Version control Developer testing Test Functional Performance security