CURSO UA5200 TELECOM MESA OPERADORA - DORIVAL.ppt

UA5200

1. Dorival dos Santos Leal Junior – RSO – Janeiro 2024
ATTENDANT STATISTICS
RELATÓRIOS UA5200
UA5200

2. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100LOGIN - UsuarioLOGIN - Usuario
Ｐage 2
http://ow5000/AttStatsAdmin/Login
 
http://172.16.21.15/AttStatsAdmin/Login
 
Credenciais:
Login
Id = admin
Password
= Neax@2400

3. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100System Parameters System Parameters
Ｐage 3
Configurações
gerais

4. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100System Parameters System Parameters
Ｐage 4
Tempo para gravar no Banco de dados
Tempo para apagar erros no banco
Tempo armazenamento de dados no banco
Tempo armazenamento de relatórios extraídos
Formato dos relatórios extraídos
Tentativas de gerar o relatório
Pausa entre as tentativas de gerar o relatório

5. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 5
Criando
relatórios
Gerenciar Relatórios
Criar os Relatórios

6. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - Relatórios Manage Reports - Relatórios
Ｐage 6
Tipos de Relatórios
Granularidade
Todos os dias
Quantidade especifica
Período especifico
Nome Relatório
Privado ou Publico
Salvar ou Visualizar

7. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 7
Agendar o Relatório
Agendamento Recorrente
Data agendada
Data será repetida

8. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 8
Chamadas Entrantes
Chamadas Atendidas
% Abandonadas
Chamadas Abandonadas
Média Chamadas entrantes
Média Chamadas atendidas
Média Chamadas abandonadas
Tempo máximo de espera para abandono

9. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 9
Chamadas Atendidas
Chamadas Efetuadas
Média Atendidas
Média Efetuadas
Tempo Média Recebidas
Tempo médio ocioso entre efetuada e recebida Maior tempo de chamada entrante
Maior tempo sem chamadas – Agente
logado sem estar pronto - Ocioso

10. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 10
Nome do Agente
Hora do Login

11. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 11
Nome do Agente
Tempo Logado
Tempo TOTAL
Logado
Qtd Login no periódo

12. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Ｐage 12
Nome do Agente
Hora do Logoff
Qtd Logoff periódo

13. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 13

14. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 14

15. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 15

16. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 16

17. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 17

18. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 18

19. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 19

20. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 20

21. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 21

22. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 22

23. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 23

24. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 24

25. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 25

26. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 26

27. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 27

28. © 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Ｐage 28

29. Dorival dos Santos Leal Junior – RSO – Janeiro 2024
Attendant Statistics
UA5200