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CURSO UA5200 TELECOM MESA OPERADORA - DORIVAL.ppt
CURSO UA5200 TELECOM MESA OPERADORA - DORIVAL.ppt
dorivaljunior28
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29 slides
Oct 24, 2025
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About This Presentation
UA5200
Size:
1.86 MB
Language:
en
Added:
Oct 24, 2025
Slides:
29 pages
Slide Content
Slide 1
Dorival dos Santos Leal Junior – RSO – Janeiro 2024
ATTENDANT STATISTICS
RELATÓRIOS UA5200
UA5200
Slide 2
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100LOGIN - UsuarioLOGIN - Usuario
Page 2
http://ow5000/AttStatsAdmin/Login
http://172.16.21.15/AttStatsAdmin/Login
Credenciais:
Login
Id = admin
Password
= Neax@2400
Slide 3
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100System Parameters System Parameters
Page 3
Configurações
gerais
Slide 4
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100System Parameters System Parameters
Page 4
Tempo para gravar no Banco de dados
Tempo para apagar erros no banco
Tempo armazenamento de dados no banco
Tempo armazenamento de relatórios extraídos
Formato dos relatórios extraídos
Tentativas de gerar o relatório
Pausa entre as tentativas de gerar o relatório
Slide 5
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 5
Criando
relatórios
Gerenciar Relatórios
Criar os Relatórios
Slide 6
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - Relatórios Manage Reports - Relatórios
Page 6
Tipos de Relatórios
Granularidade
Todos os dias
Quantidade especifica
Período especifico
Nome Relatório
Privado ou Publico
Salvar ou Visualizar
Slide 7
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 7
Agendar o Relatório
Agendamento Recorrente
Data agendada
Data será repetida
Slide 8
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 8
Chamadas Entrantes
Chamadas Atendidas
% Abandonadas
Chamadas Abandonadas
Média Chamadas entrantes
Média Chamadas atendidas
Média Chamadas abandonadas
Tempo máximo de espera para abandono
Slide 9
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 9
Chamadas Atendidas
Chamadas Efetuadas
Média Atendidas
Média Efetuadas
Tempo Média Recebidas
Tempo médio ocioso entre efetuada e recebida Maior tempo de chamada entrante
Maior tempo sem chamadas – Agente
logado sem estar pronto - Ocioso
Slide 10
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 10
Nome do Agente
Hora do Login
Slide 11
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 11
Nome do Agente
Tempo Logado
Tempo TOTAL
Logado
Qtd Login no periódo
Slide 12
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Manage Reports - RelatóriosManage Reports - Relatórios
Page 12
Nome do Agente
Hora do Logoff
Qtd Logoff periódo
Slide 13
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 13
Slide 14
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 14
Slide 15
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 15
Slide 16
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 16
Slide 17
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 17
Slide 18
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 18
Slide 19
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 19
Slide 20
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 20
Slide 21
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 21
Slide 22
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 22
Slide 23
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 23
Slide 24
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 24
Slide 25
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 25
Slide 26
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 26
Slide 27
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 27
Slide 28
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100
© 2015 by NEC Corporation of America, Inc. All Rights Reserved
SV9100Siglas - DescriçãoSiglas - Descrição
Page 28
Slide 29
Dorival dos Santos Leal Junior – RSO – Janeiro 2024
Attendant Statistics
UA5200
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