Customer Service dalam pendekatan public relations

pelayanan prima

1. Pelayanan Prima STAKEHOLDER Alifa Nur Fitri,M.I.Kom.AMIPR.

2. Pelayanan prima adalah sikap yang berorientasi pada pelanggan dari penyelia produk(barang atau jasa ) dalam : 1. bagaimana memahami kebutuhan dan harapan pelanggan 2. mengembangkan produk barang atau jasa yang sesuai dengan harapan pelanggan 3. Menyampaikan produk pada pelanggan dan membantu pelanggan dalam mengatasi masalahnya. · Apa itu Pelayanan Prima ·

3. Pelayanan Prima Pelayanan yang sangat baik/ terbaik yang mampu memuaskan pelanggan dan sesuai standart Definisi Tujuan memberikan pelayanan yang dapat memenuhi kepuasan pelanggan/ masyarakat dan fokus pada pelanggan

4. Pelayanan Prima Pelayanan yang tidak hanya memenuhi KEBUTUHAN dan HARAPAN. namun bisa melampauinya dan terkontrol serta berkesinambungan.

5. LOYALITAS Tujuan sasaran tidak hanya kepuasan namun Loyalitas

6. Pelayanan a: Pelayanan yang Memuaskan pelanggan Physical Performance Services Delivery Competency

7. kerelaan untuuk melayani, kepedulian, kecepatan dalam memberikan respons dalam pelayayan. kesediaan untuk membantu klien, percaya diri dan kesabaran . profesional dalam menyampaikan pelaynan dan ketaatan pada prosedur Delivery of Services

8. Pemahaman terhadap tugas dan pekerjaan, pemahaman dan ketrampilan dalam menjalankan kegiatannya. Selain penampilan, caraa bertutur kata, penggunaan dan kepekaan terhadap bahasa tubuh. kompetensi yang Prima

9. Dimensi Mutu Pelayanan yang teramati Keandalan Ketanggapan kemampuan Reliability kemampuan memberikan pelayanan sesuai dengan yang diinformasikan/ janjikan Competence Memiliki semua kemampuan (Pengetahuan,Ketrampilan dan sikap) pelayanan secara efektif. Tangible penampilan karyawan, peralatan, fasilitas fisik dan komunikasi Responsiveness membantu pelanggan dengan pelayanan secepatnya

10. Dimensi Mutu Pelayanan Sopan Santun kepercayaan Rasa Aman Kemudahan untuk dihubungi Credibility kepercayaan dan kejujuran yang tak diragukan dari petugas Accesability kemudahan untuk dihubungi pelanggan dan penanganan masalah Courtesy Sopan santun, sikap hormat, bijaksana dan keramahan dari para petugas yang melayani Security Bebas dari keraguan dan resiko keamaan dan kerugian materian dan immaterial

11. Dimensi Mutu T opic of the section here T opic of the section here 02 03 04 Communications EDUCATION INTEREST ml yang diperlukan oleh penggan pada waktunya denga bahasa yang mudah dimengerti oleh mereka T opic of the section here SKILLS

12. COMPANY NAME HERE Job / position title here: ● List your responsibilities for this job ● Adapt this to your needs ● Try to keep it short ● Get straight to the point ● Don’t omit important information 2006-2010 · JOB POSITION 1 ·

13. Neptune is the farthest planet from the Sun · MY HOBBIES · Mercury is the closest planet to the Sun MERCURY VENUS Venus has a beautiful name, but it’s terribly hot MARS Despite being red, Mars is actually a cold place JUPITER It’s the biggest planet in the Solar System SATURN Saturn is the ringed one and a gas giant NEPTUNE

14. · COMMUNICATION SKILLS · LANGUAGE WRITTEN LEVEL SPOKEN LEVEL CERTIFICATE ENGLISH B2 SPANISH C2 FRENCH A2

15. · A PICTURE IS WORTH A THOUSAND WORDS ·

16. · TECHNICAL SKILLS · MERCURY Mercury is the smallest planet in the Solar System Saturn is composed mostly of hydrogen and helium SATURN MARS Despite being red, Mars is actually a cold place JUPITER Jupiter is the biggest planet in the Solar System

17. · COMPUTER SKILLS · 32% 34% 12% 22% · SOFTWARE SKILLS · · SKILLS · Mercury Saturn Jupiter Neptune To modify this graph, click on it, follow the link, change the data and paste the resulting graph here

18. · VOLUNTEER WORK · You can enter some relevant text here to explain this map

19. 4,498,300,000 Big numbers catch your audience’s attention

20. · CONTACT ME ON MY WEBSITE · ADDRESS Your address here PHONE [phone] EMAIL [email protected]

21. · THANKS· Do you have any questions? [email protected] [phone] yourcompany.com Please keep this slide for attribution.

22. ALTERNATIVE RESOURCES·

23. PHOTOS Woman working in call center Portrait of call center woman Portrait of call center woman VECTORS Hand drawn speech bubble collection Call center Call center Call center Creative call center background in flat style Contact us background flat design Call center concept flat design Flat wifi concept Call center assistant helping customers Hand drawn contact information background template Hand drawn contact information background template Contact us flat girl background Call center assistant helping customers PRESENTATION RESOURCES· Did you like the resources on this template? Get them for free at our other websites.

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28. JANUARY FEBRUARY MARCH APRIL MAY JUNE PHASE 1 PHASE 2 Task 1 Task 2 Task 1 Task 2 JANUARY FEBRUARY MARCH APRIL PHASE 1 Task 1 Task 2

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