CV ANDHIKA DWI YOGOISWORO untuk negara(2).pdf

Selamat Siang!
Kami dari Delitopia Grup telah menerima lamaran anda sebagai Nail Art / Nail Techniacian, yang akan ditempatkan di Sushikun Sun City Mall Madiun. Kami bermaksud mengundang anda untuk Interview tahap pertama secara online dengan video call WhatsApp (WA) namun sebelum itu bisa kami dibantu menjawab beberapa pertanyaan dibawah ini, yaitu;

1. Apakah Saudara pernah melakukan Nail Art? (Ya/Tidak)
2. Apakah Nail Art itu?
3. Apa Saja Jenis Nail Art?
4. Apakah Nail Art bisa merusak kuku?
5. Apa saja tren Nail Art terbaru?

Note : Dimohon mengirimkan kembali pesan ini dengan pertanyaan yang sudah dijwab ya, untuk maksimal kirim kami tunggu hari ini (Rabu, 27 Agustus 24) sampai jam 17.00 wib


Best Regard,
Abd.
HR Recruitment.

1. ANDHIKA DWI YOGOISWORO
[phone] / [email protected] / Nganjuk, East Java, Indonesia
PROFILE
A professional with 5 years of experience working as a customer service and 2 years of experience working as a supervisor. Prioritize
work ethic, thoroughness, responsibility, and consistency in completing every job. Public speaking, event organizing, and customer
service skills. Team player, target-oriented, competent, and good communication skills. Dedicated and highly motivated to develop
professionally.
EDUCATION
DIPLOMA IV TELECOMMUNICATION ENGINEERING
2010 – 2014 / Institut Teknologi Sepuluh Nopember / Indonesia
WORK EXPERIENCE
SUPERVISOR / THE HARVEST CAKES
2022 – 2024
• Manage customer service team and revenue, ensuring high-quality service delivery.
• Provide staff training to enhance performance and customer satisfaction.
• Handle and resolve customer complaints efficiently and professionally.
• Prepare and analyze sales reports and data to support decision-making.
• Conduct institutional visits and deliver presentations to promote services.
CUSTOMER SERVICE / BANK SYARIAH MANDIRI
2015 – 2020
• Manage customer relationships and address complaints to ensure satisfaction.
• Conduct telemarketing and cross-selling to enhance customer engagement and sales.
• Oversee and maintain customer transactions to ensure accuracy and efficiency.
• Facilitate e-banking registrations for new and existing customers.
• Manage priority banking services and collaborate with government institutions for strategic partnerships and public events.
ORGANIZATIONAL EXPERIENCE
• Instructor, Bhakti Husada Scout Work Unit, Nganjuk Branch Office (2013 - Present)
• Minister of Home Affairs, BEM PENS-ITS (2012 - 2013)
• Guide for Skills & Management Training for PENS-ITS Students (2011 - 2014)
• Staff of the Ministry of Student Resource Development, BEM-ITS (2011 - 2012)
ACHIEVEMENT
• Best Lead Generator AXA Mandiri Syariah Kediri Area (2018)
• 2nd Runner Up Best Customer Service PT Bank Syariah Mandiri Regional Surabaya (2018)
• Service Attendant Bank Syariah Mandiri Area Kediri (2017 – 2019)
EXPERTISE
HARD SKILL
• Microsoft Office (Word, Excel, PowerPoint)
• Customer Service, Handling Complain, and Negotiation
• Presentation, Event Organizer, Public Speaking, and Database
SOFT SKILL
• Working with Teams and Individuals
• Time Management and Responsibility
• Adaptable and Communicative
• Leadership, Discipline and Problem Solving
LANGUAGE SKILL
• Indonesia
• English