dachnug51 - HCLs evolution of the employee experience platform.pdf

dachnug51 | HCLs evolution of the employee experience platform | Andrew Manby & David Strachan

1. Copyright © 2024 HCL Software Limited |
Confidential
HCL’s Evolution of the
Employee Experience
Platform
Andrew Manby •David Strachan
Tuesday, June 18 • 13:45 -14:45

2. What is our vision for the future?
What does that mean for Connections?
What do people value in HCL Connections?
Contents

3. Why is HCL Connections special?
You can use
embedded tools to
support they way
the community
needs to work on
their project
Collaboration tools such
as chat & meetings
enable better working,
but don’t provide a
designation for a team
Lets you create a
workspace for your
community
Organizations use
embedded tools
and integrations to
tailor their
workspaces
No two
organizations
work the same
way, or use the
same tools

4. What HCL Connections Applications are the most valuable to you?
Your ideas in Aha by count:
1.Content applications (Blog, Wiki, Forum, Activities) 331
2.Community 312
3.Files 186
4.Docs / File Viewer97
5.Profiles 70
6.Orient Me (Activity Stream)46
Ranking by Content app:
1.Wiki
2.Activities
3.Blog
4.Forum
Our commentary
●Communities is the most popular single application –it is the foundation of how users
come together and collaborate in Connections
●Content applications provide the tools to collaborate and users use the right tool for the
right job, i.e. Wiki, Blog, File, …
●While Profiles and OrientMe have fewer ideas/requests, they are the glue that brings
all of these together (Find expertise, get updates, notifications, etc)

5. What conclusions do we take from this?
Communities are key
The people, the tools you
chose, and you have
governance of your
content.
Embrace the wider intranet
Look at employee experiences more
holistically than siloed collaboration.
Embrace new ways of working such as
hybrid and mobile.
Do more with Leap and MX
Enable business users to
build more apps and
workflows that support new
outcomes.
Integrate better
Broader community
usage; integration of
3rd party tools is
essential

6. Contents
What do people value in Connections?
What does that mean for Connections?
What is our vision for the Digital Workspace?

7. Companies Investing in
Employee Experience…10%
Increase in customer
satisfaction21%
More profitable17%
More productive
20%
Increase in growth
potential
59%
Lower occurrence of
quality defects.
16x
More engaged
●Outperform companies that
don’t financially by 202%
●Engaged employees savedU.S.
companies $550 billionannually.

8. From a static intranet & collaboration tools to a Total Employee Experience
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

9. Copyright © 2022 HCL Software Limited |
Confidential
Start with
creating an
employee
destination that
works for every
employee
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

10. Organizations are going
in the wrong direction…
Sadly, everything is
fragmented….
Number of Apps
Complexity
Digital Friction
Engagement

11. Start with a Total Experience, Tailored for Your Role
A Unified
Experience
Easy access to what
employees need to be
productive.
Custom-Built for
Your Needs
Tailored to your company's
unique culture, brand, and
growth strategy.
The Centralized
Hub
The single source of truth
for all company information,
applications, and content.
Works for You,
However You Work
Any Device, Any Role.
Always in context. Minimize
context switching.

13. An HCL Total Employee Experience Provides
Blend
Applications,
Workflow and
Content
Customizable
Web
Framework
Content
Targeting
Role Based
Access
Tailored ExperiencesSingle Sign On
Build It
YourselfPersonalized
To Me
My Apps

14. Copyright © 2022 HCL Software Limited |
Confidential
Compelling
content that is
easy to create
and drives
community
engagement
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

15. Unleash Your Employees to Build
Meaningful Content
Easy Content Creation: Empower business users to create
compelling content in various formats (blogs, videos, etc.).
Smart Targeting: Deliver relevant & engaging content
directly to each employee based on needs or profile.
Simplified Management: Control access, workflows, and
findability for all content types.

18. An HCL Total Employee Experience Provides
A simplified experience
for employees to create
content
Ability for authors
to target groups of
users
Digital asset manager to
store, manage, and
modify photos, videos and
documents
Content reporting and
management for quality
control.
Content that is
easily tagged to
improve search
End users able to tailor
the content they are
interested in
Flexible
templates to
select from
Flexible
workflow
engine

19. Copyright © 2022 HCL Software Limited |
Confidential
Collaborate
Anywhere and
in Context
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

20. Since collaboration drives
productivity and innovation, your
total employee experience needs to
support it in all shapes and sizes
It can be as small as a conversation on a blog post or as big
as a community with hundreds of thousands of users.
The more your employee experience supports collaboration,
the more knowledge is captured in context.

22. Copyright © 2022 HCL Software Limited |
Confidential
Unlock your
employees to
build next gen
integrated
experiences
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

23. Empower Your Workforce by Supercharging Your Apps
Apps come in all shapes and sizesApp Creation can be
accelerated by providing
shared components:
●SuperApp Framework
●Security model &
Access Control
●200+ data connectors
●Content & Digital
Assets
●Workflow/BPM/Rules
●Composable Web
Components
Developers come in all
shapes and sizes
No code
Citizen Developers
Web Developers
Low Code
Professional Developers

24. 24
The Business IT
Supercharge Your Employee Apps By Empowering Your Workforce

25. Citizen
Development
Assisted
Development
Professional
Development
App Integrity
HigherNumber of Apps
Business users building
autonomously
Business users and
IT collaborating
Internal AppsExternal Apps
Number of Devs
Three modes of application development
Convenient
Curated
Tailored

27. Copyright © 2022 HCL Software Limited |
Confidential
A Total
Experience for
Each Step in
Your Employee
Journey
Step 1:
Create a Unified
Experience
Step 5:
Build Employee Apps
that Transform
Step 2:
Add Engaging
Content
Step 4:
Collaborate at the
Source
Step 3:
Unlock Knowledge
with Search
The Total
Employee
Experience
Journey

28. Contents
What do people value in Connections?
What is our vision for the future?
What does that mean for Connections?

29. 29
2023 in review
4 Connections releases
●Tiny MCE updates
●Leap entitlement & support
●Sametime 12 support
●RHEL9
●Update Wizard
●Really a lot of bug fixes
●Enhanced ST presence
awareness
●V7 UI EOS
●OpenSearch 2
New releases every 12 weeks!

30. 30
Future Connections release content2024+ Roadmap
●Improved RSS Feed handling
and representation
●Rich Text Editor currency
●Enhanced Sametime & Teams
integration
●Visual improvements to
support high contrast UX/UI
●Screen Reader support
●Focus on Quality
●MongoDB update
●Accessibility Compliance
to support new EU
regulations
Done In ProgressPlanned
Roadmap and plan statements are subject to change at HCL’s sole discretionNew releases every 12 weeks!

31. Why do it?
Not every customer has to be compliant but HCL software offerings have to.
Our European public-sector customers and potentially customers in e-commerce,
transportation and banking sectors have to comply by using only certified
software and services
Our approach
Extensive testing of every feature, function, screen to identify gaps: ✅
Categorize, prioritize and assign issues: ✅
Fix issues: Ongoing
How and when you will receive updates
A11Y fixes started to roll out with CR6 and every subsequent
CR will contain fixes as we go
Our commitment to the Web Accessibility Directive (WAD)
and European Accessibility Act (EAA)

32. 32
Total Employee Experiences merge
collaboration, productivity, communication
2024+ Roadmap
●Huddo Boards
●People Service
●Blog
●Files
●Ideation Blog
●Community Service
●Wiki
●Activity Stream
2024 2025And beyond
Roadmap and plan statements are subject to change at HCL’s sole discretion
1.Each service supports content migration from existing Connections applications to the new service.
2.B2E Services can be integrated into HCL Digital Experiences, Connections and 3rd party tools, e.g. Teams.
3.HCL will work with key Business Partners to deliver competitive and delightful services in a timely fashion.

33. Today: What’s the same & what’s different?
Out of the box UI
Hard to customize
Seamless integration of CNX apps
“One-size-fits-all” Mobile app
Standard desktop plug-ins
External User onboarding/control
Template based UI
Ready to customize
Seamless integration of any App
Easily build your Mobile app
Build targeted PWA’s
Customizable External User
support
HCL Digital Experience
No integrated support of GenAIGenAI in Content Authoring

34. Connections As Is
Quality, Currency, Accessibility
Get to a Total Employee
Experience
Option to migrate content will be available
Keep our customers whole
A licensing model that enables you to use
Connections and DX
Stay current
Encourage customers to get to v8 and
stay up to date with CRs
In Summary:

35. Visit our website to learn more and get in
touch with us.
Let’s get started
https://hcl-software.com/dx/b2e