Day 1 - Ukraine - Presentation at conference Advancing Good Governance.pdf

Presentation given by Ukraine at the SIGMA-GIZ joint event Advancing Good Governance in Public Administration Reform in the Eastern Partnership Countries, that took place 4-5 June 2024 in Brussels.

1. Brussels, 4 June 2024
ADVANCING GOOD
GOVERNANCE:
Overview of PAR priorities in Ukraine

2. CONTEXT MATTERS
or
of the territory of Ukraine is potentially contaminated by mines.
It would be the same proportion in France
830 day of war
4 June 2024
~18%
of territory
occupied
>40 000
air raids
~ 6,5 mln
temporary
abroad
~ 5 mln
temporary
displaced
700+
businesses
forcibly relocated internally
>37%
jobs lost
~ $155 bln
in damages from
attacks by agressor
Huge impact
on public finances 174,000 km
2
29%

3. PUBLIC ADMINISTRATION’S RESPONSE
Public administration did 
not stop working for a 
single day, ensured
functioning of government
machinery, decision-
making, public service
delivery including creating
new services
According to national survey 
by EU4PAR, the public’s 
perception of public 
administration improved 
significantly in 2023 
compared to 2021
30% very high or high in 
2023 compared to 8% in 2021 
Ukraine obtained the status
of a candidate for EU 
accession and the status of
a potential member of the
OECD in record time
EU support via Ukraine
Facility: EUR 50 billion in
4 years subject to
implementing 69 reforms
measured via >150
indicators
Capacity of public
administration is key
to achieving this

4. “TWO IN ONE” OECD SIGMA ASSESSMENT
AS BASIS FOR FURTHERING PAR
2018 2021 2023
Strategic framework of PAR
1.5 1.5 3.0
2.5 2.6 2.6
Public service and HRM 2.8 2.4 2.1
Account ability 2.8 3.4 3.2
Service delivery 1.5 4.3 4.5
Public financial management NA 2.9 2.8
Budge t management and internal audit and control NA 2.9 2.8
Public procurement NA 3.2 3.0
External audit NA 2.5 2.5
Policy developm ent and coordination

5. 5 KEY PRIORITIES FOR 2024 - 2027
Making public services better and 
more accessible via digitalisation and 
physical service centres as close to 
citizens and business as possible as 
well as implementing a unified 
administrative procedure in all 
sectors
Civil service salary reform – 
important for ensuring 
capability of public 
administration
Modernizing recruitment and 
selection process – as the key for 
civil service’s ability to attract new 
skills needed for EU integration 
and national recovery processes
Digitalization of HR operations in the 
civil service – to ensure HR policy is 
informed by data
Work optimisation leading to more 
efficient work in public 
administration
improving services to citizens
strengthening capacities needed for the EU accession
delivering on benchmarks in the Ukraine Facility Plan

6. EXAMPLE OF REFORM 1: SERVICE DELIVERY
New electronic public 
services in DIIA App with 
over 20 mln users in Ukraine, 
>15 documents, >30 services 
in smartphone
Ukraine was the first in the 
world to introduce a digital 
passport, which is legally 
equivalent to a paper one. In 
addition, the possibility of 
sharing was introduced - 
providing a digital copy of 
the passport in one click
In the DIIA mobile 
application, the following are 
currently available: digital 
driver's license, vehicle 
registration certificate, tax 
number, student card, covid 
certificate and many more
Requests for piloting in 
other countries + 
beta-testing in Estonia
Single portal of e-services 
DIIA with almost 100 
e-services for businesses and 
citizens
Over 4,000 Administrative 
Service Centers across the 
country, providing citizens 
with 427 administrative 
services from the mandatory 
list
CITIZENS REPORT
INCREASINGLY POSITIVE
EXPERIENCE
The state in a smartphone 
(65% of respondents noted 
this as an inherent feature of 
public administration in 
Ukraine compared to 40% in 
2021)
 
Convenient Administrative 
Services Centres (58% 
compared to 44% in 2021)
 
Information resources (50% 
compared to 43% in 2021)
 
Convenience and speed of 
receiving services (47%  and 
45% compared to 36% and 
33% in 2021, respectively)
 
Politeness of civil servants 
(43% compared to 38% in 
2021)

7. EXAMPLE OF REFORM 2: IMPLEMENTING
SINGLE ADMINISTRATIVE PROCEDURE
The Law “On administrative procedure” 
came into effect in December 2023
The DL "On Amendments to Certain 
Legislative Acts in Connection with the 
Adoption of the Law of Ukraine "On 
Administrative Procedure", which will 
regulate 190 areas and procedures, 
developed by CMU and adopted in the 1st 
reading by the VRU in December 2023
Developed methodology of assessment of 
digital services for compliance with LAP 
as well as 12 characteristics of quality 
services
Developed and implemented several LAP 
professional development programs for 
the public servants and officials of the 
local self-government
75+
More than 75 trainers have completed the LAP ToT,
including 15 Judges, 35 trainers have been certified
to train public servants and officials of the local
self-government
8,445
More than 8,445 civil servants, local government
officials and employees of the Central Administrative
Court participated in educational and information
events on the subject of the general administrative
procedure in 2023 and first 5 month of 2024
19,924
people completed online course on general
administrative procedure
1
st
The First School of Administrative Procedure
engaged over 30 participants from academia from
the largest law faculties of Ukrainian universities, the
Ministry of Justice, international experts, including
the Head of the OECD SIGMA

8. EXAMPLE OF REFORM 3: IMROVING
INTERNAL EFFICIENCY VIA “RENOVATION”
Each taking 1 business process
to map it, to identify “waste” in
it using LEAN methodology,
and re-engeneer it to make
more efficient (faster and
delivered with less resources
spent)
EXAMPLES OF SELECTED
BUSINESS PROCESSES INCLUDED:
Each business process was
mesured in terms of efficiency
before and after
preparation of draft normative
acts in a ministry
responding to citizen requests for
information and to petitions in
another ministry
dealing with requests from MPs
and other
ministries joining
Renovation Project
in 2023/24
14

9. EXAMPLE OF “RENOVATION” PROJECT
Dealing with requests from MPs*
* according to the optimization projects of the ministries participating in the Renovation Project. The specified time saving increases with each repetition of the process
reduced
by 1,5 times
-33% 
TOTAL EXECUTION 
TIME of the process:
reduced
by 1,4 times
-32% 
TIME OF DIRECT WORK 
with the request
reduced by 5 units
-24% 
NUMBER OF 
PERFORMERS: 
increased by 21,7%
(from 0,3% to 22%)
+21,7% 
OVERALL PROCESS 
QUALITY:  
increased by 3,3%
(from 12% to 15,3%)
+3,3% 
PROCESS EFFICIENCY 
(% of value-adding 
operations)

10. EXAMPLE OF “RENOVATION” PROJECT
Development and internal approval of legal acts*
* according to the optimization projects of the ministries participating in the Renovation Project. 
The specified time saving increases with each repetition of the process
reduced by 1,5 times
-33% 
TOTAL EXECUTION 
TIME of the process:
increased from 7,49% 
to 19,68%
+12,2% 
OVERALL PROCESS 
QUALITY: 
increased from 9,59% 
to 14,03%
+4,4% 
PROCESS EFFICIENCY 
(% of value-adding 
operations):

11. STEERING AND COORDINATION IS THE KEY
Source: SIGMA calculations based on information provided in annual monitoring reports for the Public 
Administration Reform Strategy (PARS) 2016-2021, the Public Finance Management Strategy (PFMS) 
2017-2020, the Public Procurement Strategy 2016-2022, the PARS 2022-2025 and the PFMS 2022-2025. 
Strategies forPAR and public 
financial management reform are 
in place
PAR, including PFM, benefit from 
active involvement of both 
executive and legislative branches
Effective leadership and 
co-ordination from the centre of 
government
Effective monitoring and reporting
MP’sand civil society strongly 
involved
STRATEGIC APPROACH TO PAR AND PFM
47%
93%
49%
0%
20%
40%
60%
80%
100%
2017
[Combined PARS
and PFMSRS 2017-2020]
2021
[Combined PARS
and PPS 2016-2021]
2022
[Combined PARS
and PFMS 2022-2025]

12. COMMUNICATION IS IMPORTANT
Working group on communications under the PAR 
Coordination Council established to streamline PAR 
communications by the official stakeholders. It 
includes representatives of the key stakeholders: 
SCMU, Ministry of Justice, Ministry of Digital 
Transformation, National Agency of Ukraine for Civil 
Service, VRU and TA project EU4PAR. As a result:
The official communication of PAR covered over 120 mln 
people in only 2nd half of 2023. Key speakers: Minister of 
CMU, Head of NAUCS, Ministry of Justice, Vice-Speaker of 
the VRU, the MPs of the VRU Committee on state building 
and local self-government, Prime Minister 
of PAR related topics in media and social media overall 
during 2nd half of 2023
of all mentions – Civil Service Salary Reform – the most 
resonance topic of 2023
Communication activities included: live broadcasts on TV, 
news and author’s articles, video blogs and videos, public 
Ukrainian and international events, press conferences, 
infographics, surveys, focus groups and others
Coordination improved
Developed common messages 
and communication plans
PAR dedicated media platform 
PAR.IN.UA became a voice of the 
reform and operates as online 
media with over 22,000 
followers in Facebook
120 mln people
670 mentions
69%
+
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+
+
+
+
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13. CHALLENGES
Burnout
18% of employers of 
private and public sector 
organisations report it
Mobilization
affect many who 
currently work in CS
Growing fiscal
constraints
less money available to 
almost everything, 
improving efficiency 
becomes the main source
Lack of qualified
personnell
Despite 16% of Ukranians 
wanting to work in CS (20 in 
Kyiv), there are increasing 
difficlties to recruit – lack of 
qualified personnell – 15%