DICV CM Complaint Creation Process.pptx

CRM Application

1. DICV Complaint creation

2. Content Sl. No Process Slide No. 01 DICV Complaint Creation 03

3. DICV Complaint Creation Enter T code WUI from SAP easy access screen and press enter or open the provided URL to access the CM system.   01.04.2024 3

4. DICV Complaint Creation You will land in the home screen of CM system when you can search or create complaint.   01.04.2024 4

5. DICV Complaint Creation 3. Click on “Create Complaint” in the above screen where you can provide details of the complaint to create the same.   01.04.2024 5

6. DICV Complaint Creation 4. Fill the details of the complaint to create the same. Fill below fields in the Details section. Don’t have to update the employee responsible or Service Team initially.   01.04.2024 6

7. DICV Complaint Creation 5. In the Custom Fields Section fill the highlighted information Note : Based on the value selected in the VIN / Registration number the remaining fields like customer name, model, Sales date , sold by and Mfg. Date are fetched   01.04.2024 7

8. DICV Complaint Creation 6. In continuation to above fields, please fill below details as well. Note : If you know the Dealer to whom the complaint is to be assigned while creating the complaint, you can assign upfront. If not you can update this details later. Based on this value the Dealer code, Dealer City and the assignment date and time are updated automatically.   01.04.2024 8

9. DICV Complaint Creation 7. Below are few more details to be updated while creating the complaint. Once done please save the same. 01.04.2024 9

10. DICV Complaint Creation 10 To Log in DMS 2.0, kindly click on the below link https://dmsvss-uat.bharatbenz.com/sap/bc/gui/sap/its/webgui?sap-client=900&sap-language=EN# T Codes Description WUI Launch CM home page 4. DMS 2.0 Login URL and T codes

11. Questionnaire 01.04.2024 11 THANK YOU !!!