diseño De Tipo Ventanansksksn skskkskana

Andres

1. Tema: Atención Al Cliente/Customer Service

2. Objetivo: Teach students how to interact with customers in English.

3. Customer Service in Refrigeration In refrigeration services, customer service is essential to understand the issue, offer effective solutions, and build trust.
From the welcome to the return of the repaired equipment, communication should be professional, polite, and clear.

4. Useful phrases: “Good morning, how can I help you with your refrigeration unit?”
“I will check the system to find the issue.”
“The repair will take approximately two hours.”

5. Diálogo: Technician : Good morning, sir. I’m the refrigeration technician . What seems to be the issue with your unit?
Customer: Good morning. My fridge hasn’t been cooling properly for two days , and it’s making a strange noise . Technician : I see . May I take a look at it ?
Customer: Sure , go ahead . Technician : Thank you.

6. Technician : Thank you. ( After checking ) The compressor is working , but it looks like there’s a leak in the refrigerant gas. I also noticed the fan is a bit worn out .
Customer: Can that be fixed ? How much would it cost ? Technician : Yes, sir. We can refill the gas and replace the fan. It would cost approximately 150,000 pesos, including labor.
Customer: That’s fine. Go ahead and do it . Technician : Perfect . It will take me about 40 minutes. You’re welcome to stay and watch or wait while I work .

7. Technician : All done, sir. It’s working properly now . I recommend not plugging any heavy appliances into the same outlet to avoid overloads .
Customer: Thank you very much . Where can I pay you? Technician : You can pay in cash or by bank transfer. I’ll also give you a written warranty .
Customer: Perfect , very good service. Technician : Thank you, sir. We’re here if you need anything else .