Domenick Tonacchio Presents: Retaining Residents Indefinitely

A guide for property managers with tips to help keep residents satisfied, and excited to renew leases and extend stays.

1. A Guide for Property Managers

Presented By: Domenick Tonacchio

2. PROPERTY MANAGERS

ARE OFTEN THE FACE OF THE PROPERTY THEY ARE MANAGING.

The actions and efforts of property managers have a direct effect on
the residents’ experience, and they often end up being directly
responsible for the resident retention rates.

3. SO, WHAT CAN PROPERTY
MANAGERS DO TO MAKE SURE
RESIDENTS ARE HAPPY ENOUGH TO
EXTEND THEIR STAY ATA
PROPERTY?

4. CREATEA
COMMUNITY

THIS CAN BE CARRIED OUT IN ANY NUMBER OF WAYS; A LOT
DEPENDS ON THE ENVIRONMENT AND YOUR PROPERTY'S
SPECIFIC NEEDS

Here are two potential ideas:

5. 1

NEWSLETTERS

These are a great way to get
people informed on what's
happening on the property
and in the neighborhood.

PLAN
ACTIVITIES

Planning activities for your
residents (or guests) is a fun
and effective way to get
everyone involved.

Throw holiday parties, charity
fundraisers, or even monthly
wine & cheese happy hours

6. PROVIDE RENEWAL
BONUSES

BIG PERKS = MONEY

(Discounts on rent, space in Paid lot, Free gym membership,
etc.)

SMALL PERKS = SERVICES

(Free maid service, fresh coat of paint in apartment, etc)

7. Maintain the Property

KEEP THE PROPERTY LOOKING & FEELING BOTH SAFE AND BEAUTIFUL

+ Hire a good landscaper

+ Keep hallways and lobby in great shape (waxed floors & fresh paint)

« (When applicable) hire security and work towards overall safety of
residents.